Worst customer service. Stayed in Riverfront condo while the condo was clean to the eye we found several issues. First the living room furniture smelled like old wet dog and was broken so every time you sat on it it made a terrible noise. The beds were horrible so old and uncomfortable that not even children could have a good night's sleep on the twin beds. Master bed was just a giant hole with a fluffy pillow topper on it. The refrigerator compressor was broken so every time it turned on the person closest to the kitchen was woken up by the loud noise. And lastly there were rodents in the unit. When we did call and let them know about the rodents they sent someone out to place traps. The gentleman was sweet however when he left there were greasy rodent poison fingerprints all over the refrigerator, the counter and the stove that he touched. Loon Mountain Services did not care and we ended up leaving early because we could not sleep another night thinking there were rodents running around us. Even though we left early and left the unit spotless we were not offered any apologies nor will we offered any discount or credit. These people are only after your money. Also to clarify that I spent a lot of time in the condo because I was not feeling well. Before I arrived I did let loan services know that I was very ill. I went online and checked the availability of the condo we rented and also of two other condos they managed. The three condos we're wide open with no other reservations until October. I asked if it was possible to move our reservation since I was not feeling well to another weekend. I did not ask for a refund. The woman laughed at me and said well I guess you'll just have to cancel and no we're not giving you your money back. So I did go on the trip and I spent a lot of time in the condo so the issues of the rodents, the noise and the smell were ones that I witnessed firsthand for many hours. read more