Our family has been attending this theater since its inception. Initially, it operated as an Icon movie theater, but it has recently transitioned to Look Cinemas. Most of the staff has remained, and the theater itself has not changed significantly. We have taken advantage of the $99 annual movie package, which offers exceptional value. By attending just five movies at regular prices, we have already recouped our investment. This review pertains to Look Cinemas at the Boro location.
PROS:
*The seats are designed to recline and can be adjusted for optimal comfort. They are equipped with heating features, although their functionality can be inconsistent. My husband often finds himself dozing off within fifteen minutes due to their comfort.
*The theater is well-maintained and newly constructed.
*The $99 annual fee for unlimited movies (one per day) is an outstanding bargain!
CONS:
*The theater employs a significant number of younger teenagers and adults. The quality of service can vary, as many staff members do not seem particularly enthusiastic about their roles. Customer service is often lacking, and some employees appear irritated when approached with questions.
*The enforcement of rules is inconsistent. On one occasion, sharing trays, bags, or any items was prohibited. When we inquired with an employee at the counter, he merely shrugged and walked away. Our interaction with the manager was similarly unhelpful; he questioned why we could not simply pass a bucket around. I explained that we had two buckets for five people, and passing them around would not be enjoyable. He rolled his eyes and seemed annoyed but eventually instructed the young man at the counter to provide us with an empty bucket. I expressed my gratitude, but he dismissed me and walked away.
*There is a lack of quality control. The consistency of the offerings seems to depend on the individual employee's discretion. One day, the popcorn may be excessively salty, while the next, it is tasteless and reminiscent of cardboard. For many, popcorn is a crucial component of the movie experience, and it is essential that it is prepared correctly. I would hesitate to visit a theater if I knew the popcorn was subpar, and conversely, I would choose a specific theater based on the quality of its popcorn.
*They switched up the food and menu so now you can only order from your seat. The staff brings your food to you, and there's no option to pick it up at the counter. Unfortunately, this delivery service comes with a mandatory tip of at least 18%. The food quality has really gone downhill. We're done eating here. The meals are super basic and just not great anymore. For example, the hamburgers only come with a patty and cheese--no lettuce, tomatoes, onions, or any kind of garnish. They're dry and not appealing at all. It's such a disappointment! We used to love the truffle fries, but they changed the recipe, and with that ridiculous mandatory tip, we won't be ordering from here again.
I really hope management steps up and makes some positive changes. They should focus on serving tasty food, making tips optional, and allowing counter pickups. Quality control is essential. Staff shouldn't be able to prepare food, popcorn, or anything else based on their whims. Consistency is crucial. Get rid of the mandatory tip. This isn't a full-service restaurant. These kids are just dropping off food in a bag and leaving. There's no refills, service, or assistance beyond that. This doesn't warrant an 18% tip at all. It's just ridiculous. read more