Best movie theater ever. The place is huge and it offers a great place to catch movies. The seats are great, the food selection is awesome, and the parking is in the garage and there are plenty of spaces. I like most the seats and the theater size. Come catch a movie here! read more

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Went here recently with a movie and the service was terrible. 1. Everything was very disorganized, many people didn't know how to get food, or where to get it. The staff there did not seem able to help anyone. It seemed there were about 3 different systems to order food. You couldn't order real food on the concessions kiosk, and you couldn't just go to to the counter to order food like in other theaters. You had to order real food from your seats, butt when we got to our seats, we couldn't see a food menu, but had to call a server (which we did, but they never came). Only after the movie was over, did someone tell us we could order food from staff. We asked this before the movie, and were told we had to order from our seats. 2. Staff seemed disinterested and lacked training. I had a question about food, as the QR code wasn't working. I went up to an associate to ask for help. At first they tried walking away from me, but I flagged them down. I know they saw me, since we looked at each other right in the eyes. They said "Just scan the QR code." When I informed them I did and it still wasn't working, I just got a blank stare in return. Luckily another person answered. They told us the kitchen was closed, and they weren't serving food anymore, which was incorrect. So we didn't get food until after the movie 3. I wasn't the only one with issues. After the movie, I ran into several customers who were very confused about the whole process of getting food, and lots of people had problems getting food and drink. 4. The food wasn't good either. Not that I expect a gourmet meal, but I expected edible food, as that seems to be known for. On a positive note, the actual theater was pretty nice. Comfortable seats, better than AMC/Regal. The screen was very clear. Overall, it seems the staff were very poorly trained, didn't want to help customers, and seemed very overwhelmed. This was not a pleasant experience for myself, or the people I was with. I doubt I'd ever come back to this theater. read more

Came to watch a movie during dinner hour so tried the chicken quesadilla. I wasn't able to use my regular cell service to scan the qr code so resorted to using the theatre wi-fi. I still could not get the page to load so had to ask my partner to place my order for me on his phone. I got the chicken quesadilla with regular crinkle fries. The chicken was too dry. The dish also did not come with the standard sour cream and guacamole that you would get almost everywhere else. I really had to rely on the small condiment size salsa to defuse some of the dryness in the chicken. The fries were great. They were not soggy and had a good crispness. I did not like that the meal was placed in disposable containers. I also did not like that the mandatory living wage service fee attached to my meal. Of course I believe workers should get a living wage but that is the responsibility of the company. read more

90% of the women's toilets were clogged (and there were at least 12 stalls). I came at 7 pm (clogged) and then went to the bathroom after the movie at 10 pm (all still clogged). I tried to tell an employee as an FYI and saw him do nothing or tell anyone for 10 min. Also, not the fault of the movie theatre itself (I think), but this parking garage is ridiculous. The machine doesn't work so every single car gets stuck for 3-5 minutes trying to figure it out, causing a major backup in the garage. It's a nice theatre (besides the service and the bathrooms) so I think they could do better. read more

I'd give more stars but when we ordered 2 meals for $46 it took an hour to get to us... And when it did, our burger and chicken strips were COLD. Not warm. Cold. The recliners are nice and the theater itself is nice. But I would restrain from thinking ordering food here would replace dinner. You're better off going to a restaurant beforehand for better quality and hot food read more

Good cinema experience, this cinema is in the Tyson Mall at the Tyson Corner and is quite swanky. Has several auditoriums, all with reclining seats; have the facility of ordering from within the cinema hall (a server takes food and beverage orders before the movie begins). Lots of variety of dining, lots of sitting place to hang around pre-post the movie. Also has Tuesday deals on movie tickets. Would recommend to try the place. read more

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This is not my favorite theater but it serves its purpose as a 'movie theater.' The actual screens, speakers, and seats are awesome. The major downfalls are: 1) The popcorn is not the best and 2) The QR ordering process is horrible. The dine-in aspect and overall theater experience could be heavily improved. read more

Went here for the first time for a 6:30pm movie on a Thursday night. It looked like they had a massive event going on at the same time, but our theater was pretty empty. The movie watching experience was great, no complaints there. Audio worked well, seats were pretty comfortable, etc. However, since this place is a dine-in theater, I have to compare it to Alamo Drafthouse. The "dine-in" part of the experience left a lot to be desired. Ordering was done on your phone, which was a little clunky but worked ok. In comparison to Alamo, I was really unimpressed with the menu. Nothing really appealed to me so I just ordered popcorn and a lemonade and figured I'd have dinner at home. Lemonade came slower than expected but in a still reasonable time. I had ordered right at the start of the movie, and my popcorn showed up about halfway through. It was cold. My friends' food was also cold and took a long time to arrive. I wouldn't eat here again, but could see a movie here. My preference is 100% still Alamo! read more

My expectations were a little higher than regular theaters because of the price and reclining seats. However, a lot of the seats were dirty/sticky. The cookies here were pretty good, warm and soft. The milkshake was smooth and delicious with lots of oreos, easy to drink. Maybe my service was decent because the theater was almost empty. However, I do not like how the servers keep coming around during the movie (at least 5 times) after I finished eating. They really want you to order more than just snacks or desserts. I also wonder if the servers get paid hourly here, since they only come to drop your food off. read more

Movie theatre and seats are great but after watching Gladiator II for 2.5 hours, our food NEVER arrived. We ordered when we arrived and the system told us the food would be delivered to our seats. After 30 mins into the movie, my date left the movie to go check on our orders only to be told that "if your food doesn't come, you can get a refund after the movie." Wait, WHAT? How does this happen? Why does your system allow people to order? The bad part? We are in line with 25-30 others who faced the same issue. Insane. Do better. read more

LOOK Dine-In Cinema - Line for refunds - Cinema Near Me - McLean, Virginia

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The movie experience is fine but the bathrooms are disgusting. Half of the toilets in the women's restroom were not usable because they were about to overflow with waste. It's not sanitary and completely unacceptable. read more

Comfy seats, killer sound, and food delivered to your recliner--what more could you want? Oh right... decent drinks. Parking Parking is in a garage where you pay by the hour--but don't panic. Just validate your ticket inside the theater and you're golden. Free parking always feels like a tiny win in Northern Virginia. Bar Area We arrived around 12:30 PM on a Sunday, and the bar was already poppin'. I waited patiently like a well-trained Labrador retriever hoping for snacks. When I finally got the bartender's attention, I wanted a cocktail from the menu that they didn't have the ingredients for. So then I ordered a margarita. What I got was a sad, boozy lemonade impersonator. They were "out" of ingredients--translation: no one seemed to know how to make a real drink. I tried ordering the Thai coconut shrimp to kill time, but after another round of bartender hide-and-seek, he said they were out. Plot twist: they weren't. Once inside the theater, I ordered the same shrimp on the app and--surprise!--it magically appeared. So either the bartender forgot to put in the order or decided honesty was optional that day. Food & In-Theater Service The shrimp was great! Hot, crunchy, delicious. Ordered the deluxe nachos with guac. When they arrived, the server kindly told me they were out of guac. Great. Just nachos now. The nachos were fine--nothing to write home about unless you're writing a letter titled "Mediocrity in Cheese Form." The quesadillas were also meh--more like a lightly toasted tortilla with stage-fright cheese. On the bright side, ordering food from your seat is still pretty awesome. And the theater servers? A+ humans. Friendly, fast, and probably dealing with way more nonsense than we'll ever know. The Theater Experience This is where LOOK redeems itself. The seats are massive, cushy, and recline like your dad's old recliner that no one was allowed to touch during football season. You get a rotating tray for your food, and there's enough space that no kid can karate kick the back of your seat. The sound system? Chef's kiss. Explosions, whispers, epic scores--it's all crystal clear. Final Verdict: Come for the luxury seating and top-notch movie vibes. Skip the bar unless you're craving weak drinks and broken promises. The food is hit-or-miss, but the convenience and cozy theater setup make up for it. read more

We have been to your theater for years! The large bucket popcorn that's refillable has changed to a much smaller bag with Zero refills. As a popcorn lover who spends 12$ + on some popcorn that costs 5 cents this is beyond greedy. I will have to think twice about Look! read more

Unhappy Valentine's thanks to a dirty, disorganized, no service Look at Look Dine-In Cinema. First and last time for us. We planned movie with dinner. We got dirty seats, ordered dinner and it never came. We asked wait staff several times. Nobody knew, nor did they seem to care. "I deliver what they hand me!" Was the common asnwer. Fire the management team now and bring in managers that actually walk around and monitor their staff and business. They did refund our dinner... and had the nerve to act like they did us a favor. Happy Valentines...NOT! read more

Since Look took over the Cinema a few months ago, the place is completely turned around. The popcorn is fresh, upstairs concession stand is open and I love the free parking in the garage. Dining is still available from your seats before the show. read more

This is a terrible movie theater, what is going on here. First, prices are outrageous. For one fountain drink and one small icy it was $21.90. In what world does that make sense? Additionally, their found drink machine was out of tons of options they had available which nobody told me ahead of time so basically wasted money. Movie ticket price of course is high but so are any movie theaters probably why not ton of people are going. Movie seating was ok and comfortable. There were the usual suspects creating problems in the back by yelling at each other and trying to get into a fight during the movie. Bathrooms were disgusting. This is an embarrassment to anyone going to this place. Not sure how this place is staying open, but this place I would consider complete trash and not worth your money. There are two other theaters close by, look there instead. So disappointing. read more

Please take notes from IPIC in Bethesda MD.....this will be my first and last time going here...they need better food options, better drink options, better service in the theater, cleaner bathrooms!!!!! And why TF are we being charged a living wage fee??? Tacky and odd to see. Clearly the company doesn't really care about their employees. read more

To cut to the chase, you are much better off seeing a movie at either of the two theaters in Tyson's: either the CMX CineBistro at the Tyson's Galleria or the AMC at Tyson's Corner Center. The theater manager is a nice lady who means well and really does try to help put out fires. But to extend the metaphor, boy does their operation have a ton of fires to put out. Their calling card as a business is ostensibly to cater food to you during the movie through their app, and yet as most users have reviewed about this place already, everything about the experience is horrible. The app to place the orders is horrendous, the quality of the food and drinks was quite bad while being quite expensive, and the service was mediocre at best in 2 of the latest 3 viewings I attended here. To me, it shouldn't take 30 minutes to deliver a small cup of wine (that came in a plastic cup, by the way) and popcorn during a movie, especially if you're branding yourself as a "dine-in" speciality cinema. To top it off, the last movie I tried attending had to be cancelled, because the file they were supposed to use on the projector was corrupted and deemed unplayable. Of course they refunded our tickets, and I don't know how common this is, but in all the years I've attended movies, I've never had this be an issue before. The old company that was operating in this place just over a year ago, Showplace Icon, is definitely missed. I cannot see how this theater manages to operate for more than 1-2 years, given how subpar their business model seems to be compared to the other 2 major theaters just down the road. Its very unfortunate, given that its in such a nice location. read more

After seeing a promotion for free movie tickets on Instagram, I was able to secure a ticket to see a movie on a Sunday. One caveat was that the coupon code did not work on their website, so I called in to redeem it and someone from guest services was able to help me. They have two types of theaters - a "regular" theater and an "upgraded PX" theater. I opted for the regular one and was able to pick up my tickets when I arrived for my movie. They have a public parking garage next to the theater and make sure to keep the parking ticket with you to validate it at the cinema. You go up the escalators and there are ample kiosks to pick up or buy a movie ticket. I went to guest services and was able to have a staff member to help me pick up my ticket. You can also use your ticket to order food at their kiosks ahead of time and they will bring it to your seat. I did have to pick up my drink from concessions but the burger and fries would be delivered to my seat. I also used the bathroom and it was very clean (unlike other theaters). It was easy to find my theater and the seating was clean and plush. The seats even have seat warmers. After a few trailers and about 20 minutes, I received my food and the staff gave my hand wipes and utensils alongside my burger. The theater also has international movies and past movies they will play which is unique. The burger and fries were tasty and it felt like I had the whole theater to myself. I'd recommend this theater if you're tired of the bigger chains and looking for a nice and clean theater to watch a movie. read more

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Theater is great for movie viewing with comfortable seats. Food needs an upgrade. So much fried food. Pizza is not good.

I really wanted to rate this higher bc my first couple of visits were great BUT lately the service has been awful and the food very mediocre, even for a theater. The last two visits my orders weren't delivered. The first occasion about an hour after I ordered I went to the front to ask about it. The manager's response was that the ticket fell behind the stove and so they just decided to forget about it. They ended up bringing the order later no apology or comp. The next visit I ordered food and a beverage. The food came out and again an hour after ordering I had to go to the front and ask about my order. They ended up making it and again no apology. The fact that twice I've had to leave the theater, missing part of the movie to retrieve an order I should've gotten is very frustrating. Again, I wish I could've given it more bc it's a good theater, convenient and the price isn't too bad. read more

Overly priced food, beverages and alcohol. Chairs are comfy and it wasn't crowded at all.

Second time coming to LOOK in Tyson's and it was a second poor experience. LOOK really ruined this theater. Everything was amazing when it was ICON. Theater and space looks the same but the customer experience is horrendous. The first time I came, my food came an hour late. Bathrooms were atrocious and there was no toilet paper in multiple women's bathroom stalls. I had to tell random workers about it. This second time was my last time coming. They don't even check for your ticket proof. We came almost an hour early and ordered our food around 9:30 pm. Our movie Thunderbolts started at 10:10 PM. The entire movie we waited for our food and it never came. Towards the end of the movie I literally got up to check on the food WHILE missing the movie. My boyfriend had ordered our food so he had the receipt. The manager told me that he couldn't guarantee he'd be available by the time the movie ended to provide us with a refund for our food orders. He gave me two rain check tickets but then promised to set an alarm on his phone for 12:30 AM so that he could give us a refund. Once the movie ended we went to him for the refund of food and tickets. He couldn't give my boyfriend a refund for the tickets ($44) because they were purchased on Fandango, but he proceeded to refund the food orders. The bathrooms were still atrocious this time around. At least there was toilet paper, but the bathrooms are a mess and looks like no one cleans up at all. Paper all over the floors. Napkins and toilet paper. Shout out to the amazing bartender we had, Fini, she made sure we had drinks before and during the movie. I'm super disappointed because when the theater was owned by ICON, we never had a problem with getting our food quick in the movie theater and the bathrooms were always good. So sad that I can't come here for a great experience anymore. read more

Nice theater with comfortable seating (reclining chairs). I visited in late July and am happy to report any opening kinks seem to have been resolved. Our movie started on time and showed the standard trailers before the main feature. Parking is validated at the customer service desk. Glad LOOK has opened up at the Boro! read more

LOOK Dine-In Cinema - Cinema Near Me - McLean, Virginia

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This was my first time and I actually liked the atmosphere! Very clean and the bathrooms were posh. Wanting your hands and drying them at the same sink was so dope to me! Menu for regular food was with the QR code on your table, this informs them where you are sitting so don't just scan any code lol I had a shrimp salad and my boyfriend had burgers and fries. Prices were okay, of course it's not going to be cheap. Food came out in 15 mins but the bottled angry orchard took 30 mins. We had to ask two servers for the drink.. which sucked! We enjoyed the food. Wish they had another option for water other than Disani for $4.00. They do validate your parking though as long as you park inside. Parking in the small lot outside is an app or site that you have to use. Give yourself time if you have discounted tickets, we were not able to book our seats online. So we had to go in and pick our seats before the show. No pictures of the food since it was dark. I think regular concession food had to be picked up before you go to your seat. I am definitely going to try it another time. read more

LOOK Dine-In Cinema - Cinema Near Me - McLean, Virginia

After attending 3 more movies that all started in time, I'm upping my rating to 5 stars. Great seats, nice bar and never crowded. The parking lot is free (make sure you validate it at the machine). read more

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This is a nice theater, close and comparable to the AMC in Tysons Corner. I prefer the seats at Look Cinemas though and the heat function is very nice. Look Cinemas has big screens and a nice sound system. There is free parking for 2 hours in the garage below and validated (free) parking for more than 2 hours. They start the movie about 15 minutes in. The popcorn is average. They have a really good sign up deal for only $99 for a whole year's worth of movies (up to 1 per day). A lot more affordable than movie passes from other theaters! read more

The theater was nice and also the chairs. I liked being able to order food. The food wasn't fancy but okay. I liked how they delivered to you. Don't expect gourmet food but normal food. read more

Our family went to see Wicked tonight and I wanted to mention how great an experience we had. The movie theater was so clean and nice. The seats were so comfy. But the highlight of all was an employee there named Ella. She was so accommodating and personal. Helped me with a popcorn for my family when I had a question and just overall super pleasant. In fact, my husband went out during the movie and came back and mentioned he had met the nicest employee named Ella! Goes to show how she makes customers and people feel. We will definitely be coming back. Especially if this theater has great people like Ella working there! Thank you! read more

Wanted to order a milk shake. They didn't have them, even though it was on the menu. I ordered a coke from the server in the theater paid for it with my credit card, but it was never delivered. I went to guest services after the movie and received a refund. Others in the same movie were in line at guest services because they did not receive the food they ordered. Luckily I had a bottle of water in my pocket so I didn't have to miss the movie when I got thirsty. For a very glitzy place, with many employees I was surprised at the quality of service. read more

The Good: nice, clean heated seats that recline. Clean theater overall, with nice bathrooms. The Bad: the menu ordering process and the quality have gone seriously downhill since Look replaced Icon. All of the more interesting options are gone, and many of the very basic items that are left are frequently unavailable. I had a ridiculously overpriced cheese pizza today that was nauseatingly cheesy, and the subpar chocolate chip cookies. On top of that, the ordering process is ludicrous - order drinks from the kiosk, and order food at your seat, with a mandatory 18% tip, since clearly the theater isn't paying its employees a fair wage. Don't think for a minute that you can order your water along with your food - they'll just send you down to the counter to pick up your drink even if your movie has already started. Aren't theaters supposed to make you want to come back? We'll be trying out Cinemark Bistro at the Galleria for our next movie. read more

First time here overall. I didn't manage to come when it was still Icon so I don't know how it compares to its predecessor at the same location. I can compare it to the local CMX (Galleria) and AMC (Tysons Center), or even Alamo in Crystal City. This location has kiosks on the 2nd floor (escalator accessible, not sure about elevators?) where there is a sit down restaurant, bar, and concession stand. The movie we were seeing was on the 3rd floor where the concession stand is closed. We had some confusion on when/how to order food. It does apparently have to be ordered in-person (waiting in-line) or online. Hot food can be delivered to your seat (one order at a time, mind you), but concession orders (aka your popcorn, drinks, hot dogs, candy, etc) cannot. You have to pick those up at the 2nd floor. You also have to pickup your alcoholic beverages at the bar and take to your seat. What this means is that it's actually pretty challenging to get a full meal from your seat. You really have to pre-order and take everything you need before you sit down. Just FYI. The theater was great. Not as large as AMC, but really good surround sound quality, pretty large for a dine-in theater, and comfy reclining seats. The seats don't recline all the way, but can be adjusted. Also, they have heat, which is nice when it's cold. I did take issue with the limited air ventilation, which you can definitely smell when you enter the upstairs (like a sweaty gym), which makes me wonder if they wipe down their leather seats...? I hope so. It also meant whatever food people ordered could be smelled down the row, which isn't always ideal if you're not eating too. The food was good though and reasonably priced for the area. They have less-fancy foods than CMX, more similar to AMC offerings with loaded fries, poke bowls, pizza, pretzels, etc. Overall the location is convenient so i probably will be back, but maybe with children for their cute $10 kids concession sets (with kinder eggs!) rather than a dine-in experience with alcohol. read more

I attended the NOVA Film Festival at LOOK Dine-in Cinema and I have to say, their pretzels blew me away! Hands down, the best I've ever had at a dine-in theater. read more

This was our first time here and we loved the fresh, clean feel. There was a gent there to greet us and he walked us through the process for ordering food and drinks. The food was prepared well and tasted great. Great fare for a dine-in cinema. Cocktails were good and not overkilled with liquor ... perfect for the movies. Seats and screen were awesome for movie watching. Could have spent the day in those chairs they were so comfortable. But the real plus was the gent at the front who helped guide us, answered our questions, saw I needed help at the elevator and came over to push the buttons for me, and wished us well as we left the venue. That kind of genuine niceness will bring us back again! read more

I came in to this theater when Look took over because of how beautiful cinemas is. I purchased my tickets in advanced and noticed I was double charged. I went to the website and filed a request on the website and then I went to speak to Guest Services to speak with someone. Guest Services was unable to help me and said to call the number and send an email. I did both and its almost a week later and I have yet to hear back from them. There is no one on the phone besides an answering machine. I also ordered 2 orders and second order was Ice cream and these cream donuts which was delicious. I placed the second order to be delivered about halfway through the movie. When the food came, only the cream donuts came. By the time I realized Ice cream did not come, they delivery person was already gone. He never came back for another 15 minutes so I went outside to speak with another delivery person and they tell me that it has to be picked up downstairs (this wasn't disclosed when I ordered). I had to go downstairs to concession and wait in line. I missed 10 additional minutes of the movie. The first 5 minutes I missed also waiting and speaking with guest services. The only reason this theater gets a 3 is due to how beautiful it is and comfortable seats are. The rest needs work read more

The movie theater part of the experience was great. The food part of the experience was awful. It cost 50 for chicken tenders and a chicken salad. They were sold out of burgers. They force you to leave an 18% tip. You can't order waters or sodas from your seat, they force you to go back out to the lobby go to a kiosk and pick up at a separate window. They cost an additional 15. The food was mediocre and severely overpriced and it was offensive to be forced to leave a $10 tip for someone to hand us a bag in the theater. I would definitely eat before I arrived next time. read more

Unfortunately disappointed with my experience here, as I wanted to support this business! The theaters are big and the recliners are cleaner than at other theaters, which is nice. The seats heat up too, which is a plus. However, the food ordering system needs serious improvement. Not every seat has a QR code, causing me to order using my neighbor's QR code menu and leading to some mid-movie confusion. The paper menu options provided hugely contrast with what is actually available once you are in the theater. Even ads on the screens within the theater advertise coconut shrimp or mozzarella sticks, but the menu didn't offer more than burgers, fries, pizzas, and chicken tenders (the menu also listed quesadillas as "sold out"). I settled for an impossible burger on a lettuce wrap. The impossible burger was meant to come with cheese, tomato, onions, pickles, and a side of fries. The portion is incredibly small for what you pay (~$20 USD + mandatory 18% tip). My order didn't arrive until about 2 hours into the movie. Keep in mind I ordered prior to the movie starting. I was seeing Gladiator (2 1/2 hour runtime), so it did eventually arrive, but I was a little irritated. When my food came, it was a burger with no toppings and shredded lettuce thrown on top as the "lettuce wrap". My friend who had ordered before me never got her meal. We saw staff walk into the theater, walk up to our row, and ask people if the order was theirs multiple times before leaving the theater. My friend went to the front, missing a chunk of the movie, to inquire about the order. Near the end of the movie, a staff member came in again, once again skipping our seat and then leaving. My friend had to chase the staff member out, who had set her food down and already gone into a different theater, to ask if the food was hers. When she came back the movie was almost over and at $20 a ticket in the PX theater, you can't ask people to come and spend $40 to miss half the movie and wait 2 hours for food that would take at most 30 minutes anywhere else (especially since we ordered before the movie). Considering this is a dine in cinema, I really wish they had that part down. Reading other reviews shows that this issue happens often unfortunately. The way it is now, you're better off just ordering food at a normal movie theater and taking it in or going to another dine in cinema chain. Upon leaving the theater, the trash cans were completely full and we had to walk around to find another one. A Saturday night primetime showing should mean a full menu, fast service, correct orders that don't force patrons to miss the movie, and a clean theater space. If this is how the movie operates on what would be one of it's busiest nights, I'm not sure what would be in stock for you/how good the service would be on any other day. I do wish this movie theater luck though and hopefully new management can help it improve! It has lots of potential. read more

Along with the other guests reviews, I would hate to say that I had a very bad experience with the Manager and the Theater it self. I am just really disappointed with the manager actions towards me asking me for my ticket when she saw me at the kiosk paying for my own ticket!?! The manager needs to have basic training all over again. The theater it self was absolutely atrocious. It felt like walking through a crime scene, There was a very bad & horrid odor as I walk through the door. - Look Cinema is NOT one of the best theaters I've been to. Ordered food just for it to never arrived in the first place... Sticking with regular AMC at Tysons than this crap. The only positive thing about this theater is their bathroom. read more

The $99/year unlimited movie deal is great. Theaters always clean and love the seats. Haven't tried the food since they changed from the last ownership (which had terrible food) but snack booth items are surprisingly affordable for a movie theater. read more

Similar to other guests' experiences, mine are mixed. The seats are comfortable and clean. The bartenders sate excellent - friendly, social, knowledgeable, and easy to communicate with becsuee they're adults. The snack bar staff are friendly but are almost entry younger adults or teenagers, and the way they make the food shows their average age. Last night my friend and I ordered the same quesadilla. His came with sour cream only; mine came with salsa only. The online ordering option - your only option now - is primitive and glitchy. Customizations are a nightmare, you cant order sides of sauces (is it 2012 here or 2025?), and the food takes 40-50 minutes to arrive. An upgrade to "loaded nachos" as your side gets you a handful of crispy chips that were assembled by a 15 year old, so the three chips on top have cheese, tomatoes, and entire leaves of iceberg lettuce, while the 10 chips underneath are completely dry. Not only is the price a rip off, but the quality is worse than you'd expect from a theater like this. I also have the $99 annual pass and used to enjoy coming here for a movie and a snack, but I've been burned so many times by the food quality that I only go for the movies, mostly. I hope this cinema chain gets its act together (can we get an app? Or at least a website that shows you labeled seats when you're reserving your tickets?) or else this theater won't survive. There is a (crappy) AMC and a fancy CineBistro just a few intersections away, and they'll easily steal customers away from the Boro, as there's not much else to draw people to that island of poor quality restaurants and virtually non-existent shopping. read more