My review will be based off my experience with my event I had at the Carousel, with Lancer Catering. I was told by workers that Lancer Catering runs all the events at the Carousel and ice rink, etc.
The Historical Looff Carousel of course is as beautiful as ever. It truly is a treasure in Spokane, but I digress.
I held my son's 3 year old birthday there back on September 26th. I emailed a month in advance, then called, then showed up in person before I could even find a worker to help me. That ended up being a dead end. So I pulled up Riverfront Park's directory and started calling everyone on that list until I spoke with the director and he personally booked my event and I was so appreciative!
Then, two weeks before said event, I get a call from Mark in Lancer Catering, to tell me we can't do the event. I told him that was unacceptable because I had already mailed the invitations. He then said he made a mistake and yes, we could still have the birthday party. (And Mark, I know I said I wouldn't mention it and forget it even happened that you called and almost ruined the whole birthday party, but it's too late for that now. It's not you, it's me and I hope we can still be friends)
This event room was super expensive. You can look up the prices online. Food was even more expensive, which I did order a lot of. They brought out the pizza before the party even started so it was stone cold by the time everyone ate. They never asked when I wanted the food brought out.
But that's not what bothered me. What bothered me was the fact that the room I rented was TRASHED. Old decorations, crumbs on the floor and tables, a mystery liquid on the floor in the corner and the garbage cans were full. I went out to the desk to ask for trash bags and the lady refused saying that she was going to, but she never communicated that with me in the first place, so she came off pretty rude.
At this point I was upset and I told her about how messy and dirty the room was even though I didn't arrive any earlier than I was supposed to. She eventually came back to the event room and apologized and said she spoke with her supervisor and they agreed to refund me $100 for the trouble. I obliged.
Fast forward to now, 3 months later. 2 months ago I emailed that same Mark R. Twice before he responded saying he would be right on that. When I went to respond, I noticed he had forwarded my email to another person named Jennifer P. I emailed her twice as well, into November even asking about my refund of $100 and I have STILL NOT RECEIVED the $100.
Well ladies and gents, December is about to be over and I have no idea what else to do to rectify the situation or come to a solution with the horrible overall experience I had.
I hope if anyone else books their kids birthdays here at least reads this as a warning of what might happen to you. read more