My car died. Nothing. Not even a whir or click. I called around to find someone that sounded like they actually cared about their customers. Alex, the owner, sounded like he knew what he was doing and I made an appointment. Had the car towed in. A few hours later he called me with the diagnosis (starter short and dead solenoid) a quote for the work and price options on new and rebuilt parts. After I gave him the ok they went to work, kept me notified when the parts arrived and completed the repair exactly on time and at the price quoted. When I came to pick up the car he showed me the bad parts, mentioned a few things I should "keep an eye on" (but just for my info and without any high-pressure sell job) and I was on my way. I would absolutely recommend them for service work! Great experience. Thanks Alex! read more

Avoid. I selected this location to have a BAIID installed in my car. This company is contracted through LifeSafer to install BAIID devices in cars. We arrived at 2pm. These people had their SECRETARY start the process of the BAIID installation and she had no clue what she was doing. Which is to be expected because she is a secretary not a mechanic. Unprofessional and a liability. They told us they would drive us to a restaurant while we waited a few hours for them to finish the installation. When they returned to pick us up HOURS LATER they informed us they were not able to finish because they had never worked on a BAIID installation in such a new car (2015 Dodge Dart). So basically we waited hours for them to ultimately decide they were not qualified to work on our car. They offered us a loaner car to get home and come back in the morning. We were desperate at this point and live over an hour away and it was 7pm. I told them we wouldn't mind waiting for them to finish. The GENERAL MANAGER/OWNER says "you can pay my mechanics overtime then." Shocked I asked him what he meant by that. We drove over an hour to get here, waited for 5, and because you are not knowledgable in what you are qualified to do and the time it will take to do it you would like me to pay you extra money to cover your mechanics overtime?? Not only do I have nothing to do with the fact that he has been scheduled so much you should never speak to a customer that way when you as a business messed up. Alex continued to argue with me to the point where one of his coworkers, John, had to close the door of his office to keep us from arguing. John walked us outside to show us the loaner car and apologize on Alex's behalf. He explained that they receive multiple complaints about this guy THE OWNER!!! And that he has ruined business for them. Because we were so desperate to get home we were still ready to go ahead with the loaner car. This lot has multiple nice and respectable cars on it. The car they offered us was stained with cigarette smoke and burns, paint chipping, rust, a piece of crap! Wow! And they made us sign documents that if we caused any "damage" or didn't bring it back filled up we would be charged! WOW! That did it. We walked back in the office, told them to put our car back together and refund every dime we paid them. Not one time did the GENERAL MANAGER/OWNER come out to apologize or make things right. On the way home the check engine light came on. Avoid this place or you will be sorry. Will be reporting to the BBB. read more

I came across this dealership in my search for a good used vehicle. I was pleasantly surprised by the time and attention given to my inquiries. Alex and his team are fantastic! I felt at ease and confident with my purchase. They took the time to give me all my options with respect to trading in, financing, and value of my car. After my purchase a sensor needed to be replaced and the same was done within two weeks of my purchase. I feel I was treated with respect and integrity. I recommend Prestige with my highest regards. The only downfall is the present office is a trailer as they are building in the back. This presents a slight space issue, but it was not uncomfortable. read more

Basically if you're thinking of going here save yourself the time and money and go somewhere else. this place is absolute trash, a complete rip off. they lied multiple times about repairs made on the vehicle, tried to get out of getting things in writing, lied about the price of the warranty, battery died and was replaced without checking the alternator which was suggested charged me $200 for it, battery died 6 days later mechanic told me it was only $100 sales people upcharged to $200 again without consulting first, gave me bad tires and a painted over rusted rim which broke too easily when the bad tires made the car slide with barely any rain on the street, took 4 days to do what they called 3 hours worth of work on the car, upon all that the new hires are uninformed idiots and the main salesman is an ass who doesn't care about his customers. TO THE REPLY: nope it was you specifically actually, lying is bad for business bud suck it up and try to be better to the next customer. read more

This was an Interesting experience. One that turned out for the best. The owner Alex worked directly with Grandparents and myself to find a great first car. I am a new driver and had Ideas of grandeur going into this. I think that what threw off the other yelp reviewer is how blunt and honest Alex is. I am accustomed to having dealers tell me what I want to hear that it was a shock to have him tell me bluntly what the pros and the cons of the cars he is selling are. It seams he takes great pride in both himself and his company. I went in wanting to buy a 2001 Mitsubishi gt eclipse spider, which Is such a sexy car and would have been great for my first car, I went in with star glazed eyes wanting it and he was just upfront with me letting me know the issues with it, Including how it would not be too viable in winter and that because its a convertible the top does tend to leak in the rain. My job requires me to be able to move equipment (computers) and honestly he was correct, the car, while amazing and sexy, is not what I really needed at the time, especially for a first car. He recommended me a 2005 Chrysler Sebring coup, whos only faults were a warped dashboard and some small scrapes on the bumpers. These things are cosmetic and I don't really care about them. I will point out that this Sebring was 1.5k less than the Mitsubishi also. In the end it was honestly exactly what I needed. I use it every day driving from Ravens Wood to Deerfield and love it. I have owned it for almost three months and have not had any issues with it besides a squeaky belt (which my local mechanic tightened and was completely fine) and the need to change tires (which he told me I would need to do upfront before I purchased it.) Alex you may have taken a hit convincing me to be a responsible adult, but you have made a long term customer and I would recommend you to everyone. I will be bringing my niece and nephew to get their cars from you when its their time. Couple other notes: Alex gave me a call after a week to check in and see if I was loving the car. I had left all my paperwork in at my grandparents in Yorkville and within an hour he scanned and faxed all of the information to me. The car does come with a 3 month/ 3000 mile warranty and he informed me this is on all of his cars. read more

Terrible terrible please avoid this place. Just purchased a car in May and I've had issues ever since. 1st issue the owner Alex failed to mention that there is a $200 DED before the warranty is honored. Well that makes sense BUT it wasn't verbally told to me at the time of purchase AND it's not in my contract! I would love to post my contract to show potential buyers proof. Today is the last time I will attempt to get my car repaired after I just picked it up a week ago after paying almost $300 for a separate repair. Today I was told that my front left control arm has to be replaced BUT 6/16/17 that issue was already "taken care of". I have my receipt and carfax which shows that this same issue was already fixed and indeed malfunctioned again since then. So now I'm expected to pay another $265 and told that my warranty will not be honored. I was told that their mechanic Ricky made a mistake while creating the invoice on 6/16/17! He stated that the left side was repaired and Alex the owner says that it was really the right side of my car that was fixed. So because the mechanic made a "mistake" that's my problem? No! Alex did not help the situation at all and kept sending his poor salesman John to speak to me. John is a great salesmen working for a sneaky untrustworthy owner. I'm sure Alex will respond with a non truthful explanation. I'm ready to upload any kind of proof in order to help another potential victim. Also if you need your car repaired don't expect it back for 1 week! because they constantly have 5/6 vehicles that need to be repaired at once according to Alex. That pretty much sums up the quality of most of his cars. read more

Best car experience I have had. Finally an honest dealer. Alex was very easy to work with and able to get me financing without a problem. Highly recommended! read more

Went here to buy a truck already pre qualified salesman was a rude jerk.not willing to budge on a way overpriced vehicle he told us happy shopping and driving all over the state to find another vehicle like this.I found the exact same vehicle in my same town with less miles nicer shape,and 6000.00 cheaper. read more

Strange experience. Salesman talked entirely about his family and his vehicles throughout the test drive. Never asked why we were car shopping or who would be the primary driver. Salesman and owner basically talked us out of the vehicle that we test drove, saying its reliability was "average to mediocre." We bought elsewhere, from a dealer. The car we drove still sits there for sale. Different from any car shopping experience I've ever had. They also never followed up with us and this was 3 weeks ago. Not sure I would recommend. read more

I purchased a car last week and it was a very pleasant process. I was extremely impressed with the owner's way of conducting business with me and the way he treated his employees. I would highly recommend Prestige Motors. read more

I purchased my car here last year and had to bring it in for routine maintenance. Something else ended up needing to be fixed, which is usually extremely stressful. Alex and John helped me work through, understand and utilize my warranty as best as possible and get the work done properly the first time. I would absolutely recommend Prestige to anyone. Whether you're looking for sales (which was a 5 star experience itself) or service, visit with CONFIDENCE. read more

My car had an issue with heat fan not working, and I took it to Prestige for an inspection. Alex was very honest in describing the possible issues, and even better, when it turned out to be an unplugged connection, he took care of it quickly and effectively. I also had my car with 195 K inspected. I received a thorough and clear description of items needing attention, and paid only for the vehicle inspection which was great, and very reasonable. I will take my car there for further work when necessary. Nothing but good things to say about Prestige! read more

My daughter and I came here from out of state looking to buy a specific car. John went above and beyond! When test driving the vehicle he verified everything was in working order and took the time to show us things I wouldn't have thought to check for. While waiting for financing he and the receptionist were so friendly! They fed us and made sure we were more than comfortable while we waited. Unfortunately we couldn't get the financing in order but John worked really hard to try to make things work all the while making sure I was still going to get a good deal. I will definitely be making the drive back when I am able to buy! Would recommend this place a million times over. Their caring attitude really makes this place the #1 dealership in my book! read more