As CMO of KSB Hosp sanctioned falsified documentation on pt charts by multiple staff, allowed…read morecovering MD verbally berate, harass, argue and ref to give pain meds to pt because said MD "didn't like the pt's attitude". Family finally intervened to end the barrage after pt collapsed from pain. Was rude, dismissing, insulting to pt when complaint was filed. Dared pt to contact IDPH. IDPH did an investigation and substantiated pt complaint.

Great office! Everyone is friendly & makes you feel comfortable. Dr. Hey has a dental album…read moreavailable that has before & after pictures to view. Life changing smile makeovers that are unbelievable! If you are looking for a great dentist that cares about his work & his patients, Dr. Hey's your man.

can't even get anybody to pick up the phone when trying to schedule an ordered procedure. after…read morewasting time with automated answering service, the phone rang 20 times with no answer at central scheduling. if they are having financial problems this is not an effective way to reduce them.

This place is ridiculous. I made an appointment to see a Dr for my bad hip. They originally told me…read moreJuly 9th @ 2:45. Then called to reschedule for the 1st @ 2:45. Then they called again to change the time to 10:45. Then... again to change it to 10am. I got here at 9:30am July 1st. They told me I have to get a pregnancy test before they can xray. Now they are saying it's going to take up to 45min for the results. I don't even know when I'll even see the Dr.

This hospital has EXTREMLY poor communication. Was told I had to do a COVID screening test a day…read moreprior to a scheduled surgery. Got there, waited in line at registration for 10 to 15 minutes, finally check-in, they advised to proceed up to the 2nd floor waiting room by the lab. Sat there for 10 minutes. Then lab tech comes out to tell me COVID screenings are no longer required. KSB is a 30 minute drive 1 way. So I was on the road for an hour, plus time wasted in the registration line and time waiting in LAB waiting room. This was also time taken from my job. I felt this was total irresponsibility and neglect of the hospital. The registration desk should have been advised screenings were no longer needed, and/or the Dr. that ordered it in the first place should have been advised and called me. This was at the main Dixon location, but the Oregon satellite office is just as bad. If you leave a message at Oregon, don't expect a call back for at least 3 days if you are lucky enough to even get a call back!

I'm very happy with my primary doctor at KSB. I come to the ER at 2:30AM with a pain level of 9 in…read moremy throat while swallowing and right ear. Doctor gives me an IV with a steroid and another with an antibiotic. Leaves for two hours with no explanation of how long I will be here or what I'm waiting for. Nurse comes in and says sip this water. I came here because I cannot swallow!! CGH next ER visit.

I only give this 1 Star because giving KSB a negative -5 wasn't a possibility. The nurses are…read morewonderful, Doctors are so-so, but the billing and the patient advocate departments are horrible at best. KSB claims I used an old insurance card for an appointment, but I made numerous calls to help them figure out the billing issues. KSB waited until AFTER a year to address the issue, and when they did, they mailed me a generic letter telling me that my insurance was requesting more info. I called my insurance, and they didn't know anything about it. I used the correct insurance card BEFORE AND AFTER the visit I supposedly used an old card. Due to the fact that KSB waited over a year to address it, they could not refile (or file it an actual first time!) because it was over a year + 1 day old. I had to pay over $900 out of pocket due to their crappy billing practices and for their failure to attempt to fix it despite NUMEROUS calls from myself. I will NEVER use ANY services from KSB medical group again. I will die trying to make it to a different hospital before I allow KSB to save me.

If you want a provider that doesn't return calls or messages, even to other providers, that can't…read morefind paperwork that other providers send her multiple times, has poor communication, doesn't listen to reccomendations from other doctors because she thinks she knows better than everyone else then she's the doctor for you. Refused to do REQUIRED pre surgery testing because she felt that "I didn't need the test", and "couldn't find" the surgery release paperwork that was faxed to her multiple times. My pre surgery appointment was almost 3 weeks before the surgery and I had to show up at the office without an appointment and refuse to leave until she faxed the pre surgery release, then was told they couldn't find it. My surgery was subsequently canceled because she refused to do the EKG.

Admitting MD for PCP - pt w/ intractable migraines. PCP promised pt IV fluids and pain meds would…read morebe delivered. Dr. Homman refused per her personal feelings. Falsified documentation of a pt assessment and vitals. Discharged pt even though pt was still in pain in violation to hospital pt outcomes. Rude, uncaring, and unsympathetic to pt and family.