I only give this 1 Star because giving KSB a negative -5 wasn't a possibility. The nurses are wonderful, Doctors are so-so, but the billing and the patient advocate departments are horrible at best. KSB claims I used an old insurance card for an appointment, but I made numerous calls to help them figure out the billing issues. KSB waited until AFTER a year to address the issue, and when they did, they mailed me a generic letter telling me that my insurance was requesting more info. I called my insurance, and they didn't know anything about it. I used the correct insurance card BEFORE AND AFTER the visit I supposedly used an old card. Due to the fact that KSB waited over a year to address it, they could not refile (or file it an actual first time!) because it was over a year + 1 day old. I had to pay over $900 out of pocket due to their crappy billing practices and for their failure to attempt to fix it despite NUMEROUS calls from myself. I will NEVER use ANY services from KSB medical group again. I will die trying to make it to a different hospital before I allow KSB to save me. read more