Everyone I interacted with at the Horizon Eye Center was wonderful, starting with the front office…read moreladies. Sara has the best sense of humor. Dr. Gupta never made me feel rushed. She listened to my questions and answered all of them. Everything went like clockwork after making my appointment. You are sent an email link to log into their portal so you can fill in the paperwork before you arrive. You can make appointments through the portal and also send messages, which are answered very quickly. I highly recommend the Horizon Eye Center.

Expensive and not very helpful. Gupta will ask you want you want to do for treatment even though…read moreyou have no medical experience which is on par with her level of care. I had a stye in left eye now I have 2 in the right for which no treatment was given she even asked if Tylenol was necessary for the pain.....!? Are you kidding me..,um yea it's pretty painful

I loved how professional Dr.Patel and his team of nurses were. They got me in and out for my…read morecataract surgery, and I had no complications that night. I went back the next day for my check up and I had 20/20 vision! I would highly recommend going to Heritage Eye Center for all your eye needs.

The faculty is kind, facility new and clean, and the Doctors seem exceptional as well as genuinely…read moreconcerned about the patient. My elderly dad has had some glaucoma challenges and they've worked to help him and avoid additional surgeries.

I've been a patient of Dr Matt for many years. If you are looking for a traditional family centered…read moredoc for yourself and family, you can't go wrong with him. I don't know Cindy, but I suspect she's just like Matt, competent, knowledgeable, and personable.

I have been coming to see Dr. Khetpal for quite a number of years now and before he moved into his…read morelocation on 121 in Allen. I basically suffer from a unique eye disease that Dr. Khetpal helps me to treat. I really haven't had any flair ups in awhile but I still visit with him regularly to monitor my condition. Every time I come in the Front office staff is always very friendly and then the technical staff who help run the tests are familiar with us and always ask how things are going and what we have been doing like vacations. And finally after running the eye tests and dilation I then see Dr. Khetpal and asks if I have had any issues and then we catch up on what we have done. But really pleased to have found him as he is one of the few eye doctors that can help treat my condition.

I brought my 93 year old mother to see Dr Khetpal for the first time at the Allen location. All of…read morethe staff were sweet and caring. Dr Khetpal was very knowledgeable about my mom's condition. He was very kind and pulled his chair up right next to her so she could hear him, as she is hearing impaired. My mother and I were extremely impressed with Dr Khetpal and the entire office. I highly recommend them.

Came in for a visit with an appt. Waited 20 minutes only to be upsold to a retinal scan I didn't…read morewant and refused service for not taking it. Super scammy place. Stay clear.

I owe Arzoo Wastani my life. Am I being dramatic? Probably. But if you had as bad a case of…read morecataracts as I had, you'd understand how awful it was living with what amounted to both eyes looking through thick aging plastic Jeep windows. The first optometrist misdiagnosed me, claiming I had glaucoma, which is incurable. I refused to accept that, so after talking to some colleagues, I went to see Arzoo. She determined I have cataracts, and it's an easy thing to cure, where 99%+ surgeries are successful, and fast. She recommended a surgeon, who I won't name since I want the focus to be on Arzoo. :) I had plenty in my HSA, so I went to the surgeon she recommended. After two surgeries, one per eye, my vision is now better than 20/20. I'm so happy that I can see so clearly so far away. I need reading glasses for anything under 18" but I can see the instruments in my Jeep without any issue. I was told before surgery and I am totally fine with that! I just use reading glasses when I'm at my computer at home or work. I really mean it when I say Arzoo saved my life. Life today is so much happier than it was before I had cataract surgery. She is quite experienced, and capable, and she has the interests of her paticince in mind. I highly recommend her.

They treat you like family here and genuinely care about your eyes…read more Shelley is so funny and not afraid to tell you what will and won't look good! I loved having Lori step up and give an opinion too! Jenny the clinic manager goes above and beyond to help in any and all situations, good and bad but never without a smile! Jessica and Stephanie the techs were so great at communicating what was being done and for what purpose, I'm so thankful for their advanced technology so that we didn't have to do any of that dilation!! Lastly Kaaren was up front working her tail off to greet and welcome everyone, and especially took the time to make sure all of my questions were answered.

I'm originally from Arkansas, and I can truly say these people really treat you like family! I'm…read moregrateful I found this place. Thank you McKinney Family Eyecare!

Great experience! Dr…read moreKenneth Garza and his team are professional and super friendly. Made an appointment for the annual vision check and was promptly greet upon entering the office. Minimal time. Dr Garza pays attention to listen to my questions and did not rush to go see his next patient. The staff patiently spent time to explain eyeglasses quotes - no pressure to purchase at all. The office is clean throughout. Highly recommended! Check them out if you're looking for an eye doctor around the area.

Thank you, Jenni and Dr. Dang for seeing me on short notice for my eye issue. Very nice staff very…read morenice location.

Loved the atmosphere of the office, the staff, and the efficiency, friendliness and professional…read moredemeanor of each of the personnel with which I had contact. My husband was very interested in booking an appointment in the coming days. Thank you all for GREAT service!! Gayle

One eye has given me fits for 18 months; torn retina, then detached, then cataracts set in. TVLC…read morewent to work and patched me up. Thirty days later I'm back to 20/20. Staff here makes you feel very comfortable and confident. Kudos to everyone in McKinney and Frisco

Worst place to get treated. The staff is rude, disrespectful, and inconsiderate to patients. l…read morewill not go there for any of my eye care and strongly suggest to everyone of my family and friends not to go there.

Great staff! From check-in to my exam to check out everyone was friendly and engaging.read more

This office is not billing or understands the proper billing practices in regards to submitting…read moreinsurance claims to the insurance company. Upon my visit on 03-05-2025, I was told that in order to have my insurance cover this visit as a whole (i.e. the claim), the eye pressure test would have to be completed. If this test was opted out of, then I would become a cash pay patient. There are both procedural codes and diagnosis codes, insurance will pay on any submitted claims as long as these services covered by the policy. If a service or test is opted out of, the facility should not submit that on the claim to the insurance company. The so called prescription fee is not necessary of $50 dollars is not required BECAUSE there is no separate insurance billing code specifically for writing a prescription; in most cases, the act of writing a prescription is considered part of an overall patient encounter and is included within the billing code for the office visit (E/M code) itself, meaning you would bill based on the level of complexity of the patient encounter, not just the prescription written. I am currently working w/Aetna insurance (my carrier) to investigate and hopefully pull their contract ASAP. This office should be a shammed of these practices.

This place sucks. First off, they don't take vision insurance. Why? They take health insurance, but…read moreit doesn't matter. I was given the great honor to pay a nice $410 for a freakin eye exam. An eye exam that I told them was for contacts lenses. They registered it as an eye glasses exam. And then instead of just ordering me a 6 month contact lens prescription, they gave me some trial pairs. I ended up just going online to 1-800-contacts to try and order some myself, using the prescription from my exam. But because they put in as an "eye glasses" prescription, 1-800-contacts couldn't use it. So they called this place, who then called me, and I had to verify that I like the stupid little trial contacts. I told them yeah. And then they charged me another $150 just so that the doctor could sign off on the contact lens prescription, and get back to 1-800-contacts so that I could order some. On top of that, this place is located in a crappy area, there's construction going on all around it, so it takes you 40 years to get on to the highway. The only reason I came to this place was because my insurance provider said they were in my network, and they're not.