This office is not billing or understands the proper billing practices in regards to submitting insurance claims to the insurance company. Upon my visit on 03-05-2025, I was told that in order to have my insurance cover this visit as a whole (i.e. the claim), the eye pressure test would have to be completed. If this test was opted out of, then I would become a cash pay patient. There are both procedural codes and diagnosis codes, insurance will pay on any submitted claims as long as these services covered by the policy. If a service or test is opted out of, the facility should not submit that on the claim to the insurance company. The so called prescription fee is not necessary of $50 dollars is not required BECAUSE there is no separate insurance billing code specifically for writing a prescription; in most cases, the act of writing a prescription is considered part of an overall patient encounter and is included within the billing code for the office visit (E/M code) itself, meaning you would bill based on the level of complexity of the patient encounter, not just the prescription written. I am currently working w/Aetna insurance (my carrier) to investigate and hopefully pull their contract ASAP. This office should be a shammed of these practices. read more

This place sucks. First off, they don't take vision insurance. Why? They take health insurance, but it doesn't matter. I was given the great honor to pay a nice $410 for a freakin eye exam. An eye exam that I told them was for contacts lenses. They registered it as an eye glasses exam. And then instead of just ordering me a 6 month contact lens prescription, they gave me some trial pairs. I ended up just going online to 1-800-contacts to try and order some myself, using the prescription from my exam. But because they put in as an "eye glasses" prescription, 1-800-contacts couldn't use it. So they called this place, who then called me, and I had to verify that I like the stupid little trial contacts. I told them yeah. And then they charged me another $150 just so that the doctor could sign off on the contact lens prescription, and get back to 1-800-contacts so that I could order some. On top of that, this place is located in a crappy area, there's construction going on all around it, so it takes you 40 years to get on to the highway. The only reason I came to this place was because my insurance provider said they were in my network, and they're not. read more

I had an eye appointment due to my dry eyes. The staff was nice throughout the appointment. I asked the doctor after my examination if I could get a copy of my vision prescription. She said that it would be waiting at the front and I could get it on the way out. To my surprise, they wanted to charge an additional $50 to hand me the piece of paper. The receptionist tried to explain that they are an actual medical facility and that was their policy. I have been to multiple Ophthalmologists and never once had to pay a separate copay for my eye prescription. I later left them an email regarding my confusion, thinking that maybe there was some misunderstanding. Did I hear back from anyone? Absolutely not. This is a terrible business practice considering that the exam was already performed. read more