The food was EXCELLENT! The onions rings were so good, I ordered another tray. The burger was fat…read moreand filling. The service was great and the food was properly cooked and hot right off the stove. The drink size is acceptable, looks like they serve one size, large, and that's fine by me! The establishment is neat and clean. Was not busy as of this time in the restaurant so with this combined with the nice weather, it's a nice atmosphere. I give full recommendation to try this out

Griff's isn't anything fancy or grand, but we always have a good time and we really enjoy the food…read more I don't live in Shreveport but I have gone out of my way to eat here when I was traveling through. The burgers are nicely grilled with a good char on the edges. The fish sandwich was only OK. My wife really likes the chicken sandwich. The fries are good but I love the tater tots more. The staff are friendly and they always seem like they are glad to see me. Plenty of seating available. It gets a little loud when they are busy but not so loud you can't hear when they call your number to let you know your food is ready. Never a long wait for food. The parking lot is small and gets blocked in when the drive-thru line gets long. Minor inconveniences really. The food is so good the other stuff doesn't detract.

Did not come with the dressing I requested, and they just slapped a whole uncut chicken breast on…read moremy salad?? Like okay guess I'll just cut this when I'm home but seriously what the hell.

This spot has walk-up service that has been quick before. Today, I used drive through--was met I…read moreline by a polite, happy young lady. She took order quickly and repeated for accuracy. Salad was fresh and crunchy. The avocado lime ranch dressing was yummy!

even though it was quite busy at 11:30 they served the food very fast…read more I ordered 3 cheeseburgers WITHOUT pickles. I don't know why fast food burger places think they can just pluck the pickles off the burger and the customers will not know. YOU CAN STILL TASTE THE PICKLE !! Plus one of the burgers still had a small piece of pickle on it. the fries were cold and greasy. the place has only been open for a week. if they continue to serve food like this, they will not last.

CUSTOMER SERVICE WAS AMAZING!!!!!!! Everyone we talked to…read morewas friendly and had a smile on their face. So rare to see that anymore in the food industry. Plenty of covered outdoor seating. Love that the menu is so simple. The burgers were awesome. Buns were so soft. Prices were not bad either.

My grandpa and I walked in wanting to order some pancakes for breakfast. We ordered and sat down it…read morewas pretty clean and the food came out within 5-10 minutes. When we received our food we didn't get out hash browns that come with the order. So, I went back up to the counter and I told our cashier, April that we were missing them she gave them to me and shortly after we wanted to make another order to-go for my grandma so, we could take it home to her. When we got back home to give it to her it was also missing the hash browns.

They slow as at this place . 9 cars in 2 lines sitting 20 minutes not one moved . And no the lobby…read moreisn't full . Hardly anyone in it . Wendy's would have run 20 cars through here by now . Taco Bell to .

Go through drive thru and ask if there's a fork in bag to be able to eat coleslaw…read moreGirl in window says yes. Pull forward and check bag (you guessed it) no fork Park to inside and the same girl says she didn't bag it. So I ask why she said yes if she didn't know. All I get is attitude. Hire better people that are customer friendly and actually check before lying to the customer

It's been a long time so I figured I'd give this place another try. All it did was remind me why I…read morestopped coming in the first place. The fries were soggy. The chicken was dry. I asked for honey mustard instead of zaxby sauce. I get home and I have two zaxby sauces and one ranch sauce. No honey mustard. Seriously. Shut this place down so a competent restaurant can open here.

Rare treat when I need something quick to eat. Always hot and fresh and enjoy their iced tea to…read morewash it down. Team was very friendly!

Dining in, service was friendly, quick, and food was good…read more I visited a few hours after lunch when it wasn't busy inside and the crowd gone--mainly me and five other customers dining in. It was very clean inside and the person cleaning the tables was doing a really good job being attentive to clean after customers left. The vibe felt and looked like most franchises. Food was delicious.

My blizzard absolutely could not be turned up side down. However it tasted delicious. I requested…read morefresh fries and chicken fingers. It was honored. It was delicious. There was 1 cook. 10 cars in drive thru. 5 tables inside restaurant. 2 cars in the mobile pick up. The slowness of getting your order, 20 plus minutes, is unacceptable. The staff was not rude. They were not smiling but polite . Just neutral face doing their job.

The service left much to be desired. Nice newer building…read more Good job taking the order. Management was present so all the kids were masked up but man... Those kids could stand some proper training on how to talk to people and how to interact with people.

Excellent visit. My chicken tenders were large, fresh, juicy and fried just right. My French fries…read morewere hot fresh and delicious. My drink was cold and refreshing. The texas toast was simply amazing. The staff was very polite.

Not a good trip this time at all…read more We were in the drive thru and the girl taking our order was more interested in talking to her co-workers than helping us. We could hear all of them talking and laughing over the speaker. After the second time she asked us to repeat our order because she wasn't paying attention we just left. This is the first time this has happened here. I hope it doesn't keep happening or we'll keep going elsewhere.

First time eating at this location and I got food poisoning. Other person I bought food for also…read morehad food poisoning. Additionally, I paid $35 for a #1 and a #2 meal only for them to forget two sides and both gravy's. Employees were nice, I do have to say but regardless, I won't be returning.

Just a caution, if you're ordering thru the drive thru or not CHECK YOUR CHICKEN BEFORE YOU LEAVE,…read morewe live an hour away from the Mansfield road location and this is the 3rd time they have not put fresh chicken tenders in our family pack order. They're putting unsold/older dried out tenders in our box to take home, we're sick/tired of them doing this and wanted to warn everyone of this practice. They're putting unsold leftover tenders in our take home order. We do enjoy their spicy chicken tenders, the rolls and the white gravy but them doing this is not right we're paying for fresh food !!

Ordered on line. Went to website and realized after the fact that Grub Hub was managing. I do not…read moreuse Grubhub. I called GH and told them I did not want them as intermediary. I don't know how they keep getting involved in my orders. I told GH that I had no clue what time the order would be ready and they could cancel. I called Firehouse and got no answer. The GH lady said they couldn't cancel because Firehouse had started the order. Picked up without difficulty. The sandwiches were really good. Warm bread! I had the turkey, dressing, and cranberry sauce. Delicious! My other half had the steak and cheese and really enjoyed it. Will definitely order from them again!

Great sandwich, don't need attitude from cashier. I…read moreunderstand hard to get good help these days.