My daughters friend was going there and asked me if I wanted anything and I said maybe a bacon…read moredouble cheeseburger. So he got me one. First of all it wasn't a double and the single hamburger was only 1/10 of an inch thick. They could make 20 of them out of a pound. I quit going to Wendy's 25 years ago and only recently started going there in the mornings for French toast. That hamburger tonight seals the deal I will never go back to Wendy's for anything except their French toast. That was the WORST hamburger I ever had. I'd call it a bun sandwich except it had two pieces of lettuce which was bigger than the hamburger so I guess I could call it a bun sandwich with lettuce!

I ordered using the Wendy's app - and when I arrived at the window to pickup my order - they asked…read morequestions about if I really wanted what I had put on my order (extra cheese on a salad and ranch instead of Caesar dressing). Once I confirmed that I did indeed want what I ordered I had to pull up and wait - for 8 minutes - For a cold salad and a bowl of chili. I finally got out of my car and walked inside. My order wasn't ready and there was already someone else who had had to do the same because her order had not come outside. When I got my order, and went back to my car I realized there was no silverware (remember I ordered a salad and chili), not one napkin, and no crackers. So - I went back to work hungry - wishing I kept silverware in my glovebox. Today when I went to reheat the chili it was only 2/3 full. Very disappointing!

Our go to place when passing thru from Charleston WV to Cincinnati OH…read more We have been here in the past , great food and great service! Inside clean. The employees are super friendly. We ordered two mini bowls and a kids meal taco. Will definitely be back!

The food was awful. The "Mexican rice" was flavorless and crunchy from being so undercooked. Our…read moreentrees were completely inedible and lacked any flavor. We even ordered a fish taco to try and I could not bite through the fish, it was hard as a rock. We ended up throwing everything out and ordered delivery from elsewhere

black hair in my nacho cheese sauce. they said no one in there had black hair, curious on what's in…read moremy sauce then? they did offer to replace it though.

This place is a joke at night. I wouldn't even go there after the morning/midday shift. I paid $10,…read moreand two of the tacos had an embarrassing amount of meat in the middle stacked with lettuce. Pretty much was a taco salad at that point. Just avoid this place at dark if you value your money, lazy degenerates on the late night. This isn't even my only bad experience with them, just the one that made me want to warn people.

Stopped from Charleston WV to Cincinnati OH. ( we travel this route often to visit family) because…read moremy son wanted a hot dog. - Went through the drive- thru & an employee friend must have been at the window talking ( which would have been no problem ) the employee walked out with our food ( hot dog and two applesauce pouch) & she took our card inside. I pulled the hot dog out and a bite was taken from it. Since I am an avid reviewer I typically would have snapped a pic but I didn't get a chance . We showed the girl employee once she came back out and she apologized and said they would remake it. I decided at that point we wanted just a refund . I walked up to the door and knocked as the employee chatted with her friend at the window. Explained we were trying to feed our 4 year old the hotdog and now we are just skeptical about the whole situation and asked for a refund. She said they were dropping new hot dogs. I told her no we just wanted a refund. I was told refund was given 7-10 business days. Learned my lesson ... will not stop here again when passing thru. Went to DQ and got our hot dog.

Worst customer service ever, the girls working the front end drive thru and stall orders need…read moredifferent jobs honestly. Worst experience for attitude and lack of job knowledge and customer service I have ever had to witness

If you're ordering through the drive-thru DO NOT pull away until you've checked the bag containing…read moreyour order. Today is NOT the first time we got an incomplete order from this Arby's. So somebody here at home doesn't have what they ordered for dinner tonight. In a word? SUCKS! See the order unbagged once home. See the invoice. Do you see a gyro in the order unbagged? No, you don't - and neither do we. But the Jackson OH Arby's saw our money - and pocketed it.

I ordered two of the roast beef sandwiches with the cheddar cheese and told them NO RED RANCH…read moreSAUCE. The woman said on neither of them and I said that is right do not put any Red Ranch on either one of them. Well I got them home and they were both drowned with that terrible sauce. We used paper towels and wiped as much as possible off but they still tasted bad. I had made up my mind not to go back there when they quit honoring the Jackson Ironmen Card but figured since I like these sandwiches I might as get some once in a while. But after today and my stomach is already turning and throwing a fit I don't know if I'll ever go back or not. I quit going to Wendy's 25 years ago and would only go there to pick up food for other people on occasion. I finally just here lately have started going back to Wendy's because of their great French Toast. It might be 25 years before I go back to Arby's.

8:15pm stop on a Sunday passing thru from WV to Cincinnati. My 4 year didn't want what we had for…read moredinner and wanted a hot dog. Ordered the hot dog kids meal. Food look fresh & hot. Employee was friendly. Would stop again.

Just passing through and stopped here to eat. Slowest place ever. 8 people running the store (4 in…read morethe front- 4 in the back). 2 combo meals and 20 minutes to get our food. Will not be back ever.