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Dairy Queen Grill & Chill

2.8 (13 reviews)
Closed • 10:30 am - 10:00 pm

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Sonic Drive-In

Sonic Drive-In

1.6(18 reviews)
0.5 mi
•$

I really want to post a better review than this, but I've been consistently disappointed by this…read morelocation. The people who work there are all really friendly and obviously hard workers. They are always sympathetic and understand that what is happening is annoying. They're awesome, and obviously something else is going on out of their control. Maybe they're not trained enough, the menu has a million items. But, it seems like every other time I go there, what I want is unavailable. Or they don't make it anymore. Or they personally don't know how to make it it. Or whatever. All I know is 50% of the time they can't give me what I ordered. Recently had to wait 30 minutes for two hot dogs, four drinks, and a breakfast burrito. The rest of town didn't have electricity, but they weren't terribly swamped -- only two cars in front of me and two behind. Most fast food places regularly experience that volume of traffic, shouldn't be that long of a wait. It did seem like maybe someone had called off work, as an employee rushed in about 15 minutes into our wait. Just really needs to work on consistency. If you order a drink, it should taste sort of the same every time and not be wildly different. And if you don't have it anymore, take it off the menu. Even if it is just taping over it. Or order a more recent menu. Sure, that looks sketchy, but there have been at LEAST 3 items in recent history I've tried to order and been told they don't serve anymore. I have no confidence when ordering that I will get what I'm expecting.

Stopped from Charleston WV to Cincinnati OH. ( we travel this route often to visit family) because…read moremy son wanted a hot dog. - Went through the drive- thru & an employee friend must have been at the window talking ( which would have been no problem ) the employee walked out with our food ( hot dog and two applesauce pouch) & she took our card inside. I pulled the hot dog out and a bite was taken from it. Since I am an avid reviewer I typically would have snapped a pic but I didn't get a chance . We showed the girl employee once she came back out and she apologized and said they would remake it. I decided at that point we wanted just a refund . I walked up to the door and knocked as the employee chatted with her friend at the window. Explained we were trying to feed our 4 year old the hotdog and now we are just skeptical about the whole situation and asked for a refund. She said they were dropping new hot dogs. I told her no we just wanted a refund. I was told refund was given 7-10 business days. Learned my lesson ... will not stop here again when passing thru. Went to DQ and got our hot dog.

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Dairy Queen Grill & Chill - icecream - Updated October 2026

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