I am a little bias as I am related to Phillip Lai. That said, his lessons speak for themselves; and…read moreafter only a few weeks of lessons, I can't imagine any parent or young artist disagreeing. You can ask for references or get a CD of his recitals which he'll happily provide to any skeptical prospective students. I've known him all my life and I cannot remember a time when the piano was a difficult skill for him. He is truly talented musician. Unlike others who are talented and can't understand why piano is difficult, Phillip knows how to explain the concepts and identify why a person is having trouble. He has a very results oriented method to teaching that differs from typical, stodgy approaches approaches. There are two things that clearly identify his talent in helping students learn this skill. 1) A recent recital had students of all ages (5-85) happy to show their skill in public. Some had only been taking lessons for 1 month. They all were able to complete a full song - of their choosing - and show well in public. 2) His students are happy both going into and coming out of the lesson. It is clear that Phillips enthusiasm is contagious. He knows how to get kids to embrace the joy of the instrument and that ultimately encourages them to practice and improve their skill. 3) He is extremely good with kids of all ages. He recognizes that you are asking him to provide a service. He spends time getting to know his students, what they are trying to accomplish and how to get them to that ability to accomplish this goal. The one downside that I would mention is that due to the popularity of his lessons, he does tend to be fairly booked. That said, I know he works really hard to fit all students in.

Came in to buy a guitar and the manager with the long hair was completely rude! Would give 0 stars…read moreif I can

Long haired man was very rude and has zero sense of customer service. I asked to talk with the…read moreowner and he refused to let me talk to anyone higher than him. I came here to support a small business, be he exemplified why people should drive through a snow storm to Syracuse to go to guitar center instead.

Very humble, prompt, and patient staff. Great prices. Fast shipping. Have bought a La Patrie…read morecedar rosewood classical and Norman ST50 from them. Set ups excellent.

Their online interaction could use a lot of work. In negotiating a significant purchase, they…read moreweren't friendly at all, and were somewhat arrogant. There are dozens of Canadian music supply options, and most will wiggle a bit when asked. Immediately following my posting of the above paragraph in a Google review, in a classic example of 'blame the customer', the store falsely alleged "online harassment", and "attacks on retail workers", in its reply. Serious, false allegations like these are libelous. The lesson here, for the business, is that friendliness goes a long way towards customer retention, whereas attacking your customers only serves to further inflame their dissatisfaction. It's a dishonest, unwise practice that deters potential new customers, and puts the business at risk of legal action.