A Let Down. I was so excited to find this decor shop in…read moredowntown Kingston, as I prefer to shop locally instead of at big box stores. I found a great faux fiddle leaf tree and tried it out in the space I was looking to fill in my bedroom. After trying it here and several other locations I decided I wanted to return it. I called several times last week to try and make sure I would be able to return it, as this tree is about 6' tall and is very difficult to transport. I finally left a voicemail on their machine on Sunday. They got back to me on Monday saying I would need the receipt and in 15 days of purchasing. At the time I couldn't find the receipt, but went searching and found it. My boyfriend took the first part of the morning off work to help me transport it, as we both work until 6:00pm (when the store closes). When I brought it in the sale person said we also needed an additional receipt that had some 25 digit code on it. She showed us an example of one at the cash, which was stapled to the credit receipt. My receipt had no staple marks in it, and we inquired as to why mine may have not been stapled as well- also why I was not told about this particular receipt I needed. Mine says "Amanda's House of Elegance" on it and shows the price of the item. I don't think it was fair to turn us away. I must say, I was extremely disappointed in the service. This item was almost $300.00. I am clearly a potential customer that is willing to buy high end items. I would have expected better service and more willingness from the staff to satisfy the customer. Though I prefer to shop locally, I will not be returning to this store. I can't see how this business could ever compete with stores like Homesense (which has a 30 day return policy) or Pier 1 (which has a 45 day return policy) with no hassle and additionally has much more competitive pricing.

A very well organized and very clean store and in a great location DOWNTOWN Kingston! Amanda's…read moreHouse of Elegance is packed full of amazing décor........and ohhhh those pillows!! We were extremely impressed with the quality of the merchandise and how elegantly it's displayed. Simply put "A great store to purchase that special gift for that special room in your home" great for wedding gifts and Christmas shopping too!! #ShopDownTownKingston Beca & Gary Evans

I was very excited to visit this place. I was passing through Kingston and wanted to pick up a few…read morethings for my family while I was away. The staff were friendly and knowledgeable. They were great and identifying my needs and provided recommendations for my 4 and 7 year old. They also have some local products that will look amazing in my place to play up our nerdy vibe! I can recommend this place more than I already am! Completely worth it to check out!

We happened upon this lovely games and gifts store while strolling on Princess Street. They have…read moregames and puzzles from all ages including tactile puzzles for toddlers and more stimulating board games including a lot of the expansions for Settlers of Catan and Ticket to Ride. They advertise a free game night that happens on Thursdays and Sundays from 5pm to close. The store also had a ton of gift store staples like fun stationary and planners, totes and pencil cases with fun prints and quirky slogans, as well as housewares and accessories. They also had a pretty substantial craft section with a lot of knitting supplies. It was a little bit earlier on in the day so there were a lot of employees milling about setting things up. They left us alone for the most part to browse at our leisure but it was nice to see that it would be easy to get help if we had specific questions.

great team of people work here. always available to help when needed. I wish the selection in store…read morewas the same online or free shipping to the store was an option but that's okay. The wonderful staff make up for the slight downfalls.

Clean, well organized and stocked. Friendly staff, always find what I'm going in for.read more

What a great little toy store. Just like everything else in Kingston, this place has so much charm…read more The inside is beautiful. If toys are upscale, this is an upscale toy store. Not like the stuff you see in the aisles at Walmart. There are gorgeous books, educational toys and lots of fairytale/fantasy items, like hobby horses on sticks. My friend's daughter loves everything princess. They had a gorgeous rabbit princess dress in her size. It had flowers and rabbit ears on the headband and even a fluffy little tail on the back of the dress. She loved it. I also got her a cute picture book about dream animals. I would have loved this place when I was little! Oh, and they had these milk straws with flavour in the straw so that when you drink the milk it gets infused with that flavour. I think the one I got for her was Unicorn...something. Can't remember exactly but I had a giggle with her mom about them. So unique! If you need a special gift for an adorable child in your life, this is the place to go. The girl working behind the counter was so nice too! We had a great conversation about how she lived on the island and took the ferry to work. I really enjoyed shopping here! I'm going back to Kingston in October and will definitely stop in to grab another present for Izabela. I wish I'd taken pictures of the items, but I forgot and though I have one of Izabela in the dress, I wouldn't post a picture of a child anywhere online these days! Just take my word for it. It was gorgeous!

I have shopped here for years, for my kids, my grandkids, my friends' kids, my friends' grandkids,…read moreand none of them have ever been disappointed with their gifts. Neither have I. The staff is very knowledgeable and helpful and the toys and crafts are unique and suited to every age, even mine - seventy-nine!

This store is just a pleasant experience all round. The quality of the handmade items they sell is…read morematched by the pleasant experience of getting to know the owners and staff. This store has added much to an already vibrant art culture in the town. They have recently added the drawing room with "vintage" and new to you items. A great selection of fun, quality clothing and accessories for women and even some for men!

Me and my boyfriend discovered this gem for the first time today. This is (in my opinion) the…read morecoolest and most unique spot in Gananoque. The hand made art and craft in the store ranges from soap, jewelry, paintings, prints, sculptures, photography, fabric art, paper art clothings, and much more. We were very lucky to have the chance to chat with the bright minded founder (one of 2) of this art and craft collective. She was so lovely and passionate with what she is doing and I have no doubt that even more wonderful things are going happen here. I expect this to be the hub of the art/ craft (and soon music) scene in Gananoque in the up coming years. And for a young couple like us that just moved here, the excistence of this art and craft collective is making me feel like we made a good decision. I think we should all support them and support the local art and craft scene. :)

i live in brockville , 50 miles away from kingston so my visits are not on a regular basis . every…read morefew months i have the opportunity to visit the store and always enjoy seeing the new products and purchasing some items. i espcially like the shower gel and body lotions.... thank you for your very special store. carol running

Absolutely love this business! To the point where I make an annual visit from Toronto to select…read moreitems for my spring-summer wardrobe. Many Canadian items and always stylish. Staff are knowledgeable regarding the stock and are so helpful when I'm trying to find a match to an item. Together with its sister store Fancy That this business is a real gem in Kingston.

I ordered online and according to my parents the bouquet was delivered nice and early ( before…read morenoon) and it was gorgeous. My only complaint would be that I was told I would receive an email as soon as it was delivered, and I didn't get one until later in the afternoon. In this case it didn't matter because I called my parents so I know it was delivered, but if I was counting on that email I would have been disappointed about the late delivery...

Always friendly and helpful. Beautiful arrangements and other lovely gifts. So convenient too.read more