I brought my grandsons age 14 and 16 to purchas an electric guitar. We had no idea what the price range would be and they boys were very excited. I asked the gentleman who was at the till to guide the boys as to their purchase. He chose a guitar and gave it to my grandson and walked away . He waited on a couple clients but there was down time and this gentleman had no interest in our small sale or the boys. They did purchase a guitar but that gentleman certainly took the excitement away from the boys. If the boys outgrow this guitar and want something better they said they will find another store that makes them feel welcome. This was a very disappointing experience for 2 young people read more

I needed some recording equipment for school as I entered the school year, however, I knew absolutely nothing about what I needed to buy. I stopped into Long & McQuade and asked an employee for help. He was super polite and helpful, walking me through everything I needed, explaining instructions clearly, and overall being a great employee! As I checked out, the two cashiers were also incredibly kind, and wished me the best of luck on my upcoming school year. The prices are reasonable, and they sell a variety of recording and music products. The staff are amazing, and the store is clean. Their return policy is fair. Two issues (and this is not Long & McQuade's fault) are: 1. Parking - very very tight parking space, not enough spots during peak hours 2. Exiting onto the busy road - there's no traffic light so turning left is always annoying Overall, I left Long & McQuade on a positive note. I will definitely be back when I need to purchase equipment again! read more

Let me share a few great customer service moments I have experienced at this store: 1) I brought an amp in for repair and was advised that they would not fix anything that they hadn't sold. A stupid policy on its face as it could possibly ensure that a customer would NEVER buy anything from that store. Also, when you buy out virtually all of your competitors in a market there is kind of an implied responsibility to service those customers who, until recently, had gone elsewhere. I would also add that the "manager" who advised me of this policy was EXTREMELY rude. 2) I recently visited this store to purchase a hard-shell case for my guitar. After waiting in vain for anyone to approach me (as usual), I was forced to "interrupt" one of the 6 employees on duty (none of whom appeared to be doing anything) at the check-out counter. I advised him what I was looking for only to have him answer the phone at the desk and talk at length with the person on the line leaving me standing there staring into space. In case L & Mc are unaware, the customer in front of you has the priority...the customer on the phone should be transferred, put on hold or their number should quickly be taken for a call-back. THIS IS CUSTOMER SERVICE 101 PEOPLE. Wow. 3) A week ago, I visited the store looking for a specific model of guitar. It was a special edition that had been in stock the previous day but when I arrived it was gone. Once again, I approached (rather than being approached by) a staff member. I asked if the guitar had been sold and was abruptly told it had been...full stop. Not "can I order one for you" or "possibly you might be interested in another similar model"....NOTHING. I must say that I'm happy that Long and McQuade are doing so well that they don't need to show any level of courtesy, customer service or salesmanship. I would clearly be better off if I ordered my gear online from either L & Mc (God forbid) or one of their competitors (Steve's / LA Music / Axe Music). While I am under no illusion that my opinion is going to have any affect whatsoever on how they conduct business, I might remind those employed by L & Mc that there is an online alternative. If you don't distinguish yourself from that option you will be buried by that option. No more bricks and mortar = no more job hanging out in a music store essentially doing nothing. www.axemusic.com - check it out. Fast delivery...good customer service. Bellone's will be happy to repair your gear. read more

Excellent selection. They don't bug me and are there when I need them. Been doing business with them for a long time, at least 30 years or so, when I was a music teacher both privately and in the school system. I gigged and they helped with equipment. Retired now, part time, so I'm there less frequently. Love the new layout on Fanshawe in London, very inviting. read more

Good service in store, fairly good selection and a nice a selection of items on display to test. It's quite enjoyable to simply hang out and try out the instruments. The main flaw this store has is its horrid ability to keep anything in stock. 4/6 of the various items I've recently purchased are items I've had to wait 1-4 weeks to receive. It's very frustrating, specially when online the site says "In Stock" and I drive there to be met with "we're going to have to contact the manufacturer, it'll be here in MAYBE 2 weeks." On the other hand, the Long and McQuade warranty is quite cheap, a nice change from the horrid nature of Geek Squad to which I'm accustomed. As a whole, good store, good service, good prices, good warranty, bad for my patience. read more