June 2018 service. Poor workmanship, no integrity, poor customer service and attitude when I was completely polite. Tech on camera cussing me: "F**king idiot setting the god d*mn parking brake."
Multiple mistakes. Pathetic attitude if they have to fix their poor quality work from rushing the first time.
Tech placed rear window tint over 3M gel-like adhesive tape from rear dash camera I just had removed the previous day. They said they can't scrape the rear window due to heater lines. So they don't prep the surface at all? They think tinting over a 1" x 2" piece of 3M gel adhesive tape is a quality job? Especially when it can be easily peeled off with fingers? They removed the adhesive, and reapplied the tint. Now how hard was that? Why does a customer have to notice the lack of integrity?
The next day, I noticed a driver window bubble in my line of sight.
Attitude: 'If you can stand 3' feet away and not see anything, it's fine.' - tech said.
It could be seen as a clear bubble 3' feet away looking in. Obvious black dot looking out.
So did standing 3' back allow the tech to notice they tinted over 3M tape on the interior of the rear windshield?
Did standing 3' back allow the tech to notice they didn't press down an edge of the tint about 10" x 1" on the rear windshield that I squeegeed myself? Did standing 3' back allow the tech to notice the 2 VERY noticeable bubbles on the interior of the rear passenger window?
Attitude: 'We can't get it perfect. We don't have a $10 Million facility to keep everything from getting between the tint and glass. I can't even see it.' - owner Ron. (A guy 60+ years old, poorer vision, no glasses, looking parallel with the glass standing up, couldn't see it. Shocker! )
Both the tech and the owner could feel the material under the tint causing a bubble.
Attitude: Wanted me to come back in 30 days after it's completely cured (just to code it under warranty), but doesn't understand it won't disappear.
Wanted me to bring it back, they take all the tint off, and give me my money back, instead of just redoing the driver window.
Attitude: When done, tech was obviously pissed, walked in the waiting area, right passed me with my key, didn't say a word, sat it at the counter with the owner's wife/office manager and walked away.
Attitude: A couple minutes later, Ron, the owner, walks in and says, "Helloooo... come oonnn." Who the hell does he think he's talking to like that? Obviously not a customer he appreciated $400+ dollars in business from. A veteran, that he knew of.
Luckily I had more restraint and professionalism than he did that day.
Then they said that for some reason their workmanship was just off for MY vehicle, but perhaps they mean my expectations are too high. That a quality job shouldn't be expected. When in reality, they made multiple mistakes and didn't care to do the job the right way the first time.
Tint over adhesive, tint not even pressed down on one edge, two irregular bubbles that squeegeed out, previous tint material tinted over. Had to make 3 trips back, and there's still noticeable bubbles on multiple windows.
Dash camera video/audio caught tech's true feelings and personality: I pulled my vehicle into the shop bay, parked it, and applied the emergency brake like I always do, for safety reasons (as taught over a career of driving multiple company vehicles of various types). When the tech fixed his lack of workmanship and went to reverse out of the shop, he obviously didn't see the red gauge light that says BRAKE as he gets frustrated that the vehicle isn't moving when he gave it gas, and then goes on to say, "F**king idiot setting the god d*mn parking brake." I guess safety is of no concern, in addition to a quick job over a quality one with attention to detail and integrity.
I wonder how many other people's tint have bubbles, and just didn't check their work?
I most definitely cannot recommend this business. I encourage everyone else to check their work, not to just trust it's done well. read more