Fabio was very helpful and patient with me during my process of getting my glasses! probably my…read morefavorite location to go to.

We came into the store and there were two other guests in the store and only one customer service…read morerepresentative. We came in to get an adjustment with my daughter's glasses. We waited over 20+ minutes and were never acknowledged by the representative until he was free to service us. The management needs to look into ensuring there is enough coverage to take care of customers and train them on customs and courtesy.

My glasses couldn't be repaired and John found a perfect pair of frames to put my existing lens in…read more Saved a lot of money and love the frames. Great customer service.

Yet again. Dr.Ken Kirkland is great, his office is not. Store manager Nita/Neeta will misplace your…read moreprescription glasses unapologetically. Replacement glasses will be a favor.

Dr. Vo is the BEST! I have been coming here for years for routine vision screenings and eye exams…read more This year, I had a horrible case of pink eye, which lasted several weeks and impacted my vision. Although, I was treated by a telehealth doc, my infection was getting worse. Not sure what to do, I called Concept Eyecare for an appointment. Her amazing staff worked me into her schedule multiple times. Dr. Vo ALWAYS took the time to educate me about a treatment plan and reassure me that vision will return once my eyes healed. I had no idea that an optometrist can treat pink eye too! Thank you, Dr. Vo, for not only being a knowledgeable, but truly caring for my wellbeing.

Dr. Vo is seriously the most amazing human being I have ever come across. I have been a patient of…read morehers for about 8 years and she is genuinely the only person I will ever trust with my eyes. She is compassionate which is extremely rare now a days. It's like she is never having a bad day, we always have great conversations. My father and uncle are her patients now as well, I try to refer as many people as I can to her.

Great experience! Dr…read moreKenneth Garza and his team are professional and super friendly. Made an appointment for the annual vision check and was promptly greet upon entering the office. Minimal time. Dr Garza pays attention to listen to my questions and did not rush to go see his next patient. The staff patiently spent time to explain eyeglasses quotes - no pressure to purchase at all. The office is clean throughout. Highly recommended! Check them out if you're looking for an eye doctor around the area.

Thank you, Jenni and Dr. Dang for seeing me on short notice for my eye issue. Very nice staff very…read morenice location.

Great selection and great service. The best eyewear center I've ever had!! The frames and lenses…read moreare fantastic. And the prices!!

Absolutely, 5 stars best customer service we've experienced from a small business owner. They both…read morewere super knowledgeable, affordable. Check this place out they have any designer frame you can image and if it isn't in the store they can order it for you. Fast, reliable and super efficient. We absolutely recommend and they have our business forever!

Exceptional Vision Care & Compassionate Expertise - Why I Trust Dr. Gulrez Khoja in Plano, TX…read moreI've been a loyal patient here for nearly five years, and every single visit reminds me why I'll never trust anyone else with my vision health. From the moment you step into the office, you're greeted like family by a team that's warm, professional, and genuinely invested in your well-being. The environment is modern and welcoming, but it's the human connection that makes this place extraordinary. Unlike many healthcare providers today, Dr. Khoja takes the time to truly listen. She doesn't just glance over charts--she dives deep into understanding your unique concerns. Because of my family history of eye disease, she's carefully monitored my vision for the last 2.5 years, keeping detailed progress reports and scheduling regular exams every six months. That kind of proactive, personalized care is something you rarely find anymore! Recently, I faced an entirely new health challenge: I'm preparing to start chemotherapy. While my medical team has been focused on the obvious concerns, it was Dr. Khoja who brought up a critical point that no one else had--how chemo can affect my vision. Thanks to her foresight, we established a baseline eye health assessment before my treatments even begin. This way, we'll know exactly how my vision is impacted and have options ready if corrective action is needed later. Who else thinks of that level of care? It's rare to find a doctor who combines world-class expertise with such a deep level of compassion. Dr. Khoja is a licensed Therapeutic Optometrist and Optometric Glaucoma Specialist, an expert in managing complex conditions like keratoconus, surgical complications, and specialized contact lens fittings. She also cares for children's vision needs and provides advanced treatments like Corneal Refractive Therapy (CRT). Beyond her impressive credentials, she makes every patient feel seen, heard, and cared for. That's the kind of doctor everyone deserves but so few actually find. If you're in Plano, TX or nearby, do yourself a favor--make an appointment with Dr. Khoja. Whether you need routine vision care, help managing complex conditions, or simply want a provider who will advocate for your overall health, you won't find a more compassionate and capable expert. (Photo with Dr. Khoja attached because some moments in life deserve to be remembered!) Gratefully, Mark D.

This place is exceptional. My husband, two of my sons and my mother-in-law all use this place and I…read moreneed to get my eyes checked so I Went in yesterday and everyone was knowledgeable and friendly. From the girls at the desk that take your information and make the appointment to the assistant that takes her time getting all the information that the optometrist to the optometrist.... You were made to feel important. The optometrist takes her time and explains everything she's doing. This place should be packed from open to close because they do such a wonderful job.

This was by far the most disgusting, disrespectful, and blatantly racist experience I have ever had…read morein my life. I walked into this place and was completely ignored like I didn't even exist. Not a single employee acknowledged me, greeted me, or offered any help for the entire 15 minutes I was there. It was beyond obvious that this was intentional. The level of unprofessionalism and prejudice in this store is shocking. They looked right at me and chose to pretend I was invisible. I have never felt so unwelcome and disrespected as a customer. This is not just bad service, it is unacceptable behavior that should not be tolerated anywhere. I strongly warn everyone to stay away from this place unless you want to be treated with complete disregard and disrespect. Absolutely the worst customer service experience imaginable.

The manager at this location-- Connie or Kimberly-- can't remember who was who but one of the women…read morewas screaming at the other woman for making a very simple mistake. She was being completely inappropriate, aggressive, and demeaning to her employee. Was incredibly unprofessional and awkward to see and hear. No one should be yelled at for making a mistake.

They are wonderful people and helped me out when I was in a jam. I would highly recommend!read more

I can't thank the staff and doctors here enough!!! Y I'm…read moregrateful for your kindness and care after my eye injury!! You answered every question, made sure every prescription got filled, called to check on me!! You are ALL awesome!

So, I have quite a few glasses, Cartier, ic! Berlin, etc. I tried on a pair of IC, the guy gave me…read morea price for prescription including the glasses. I asked him for the name of the glasses and he said we don't give out the names of the glasses. So basically what he's saying is he's afraid the price may be more than at other boutiques and doesn't want me to price them out. That alone is telling me he's hiding price on the glasses. I needed to know the size of the lens so as to compare my other IC's for prescription purposes and size over my eye which I could compare online then order them there if I wanted something larger etc. But this practice of not telling a customer the name of the frame is a very deceptive practice. If they're pushing the price up too high and have to hide that it should tell you everything you need to know. Dishonest. I won't be back. You know I know that the names are on the frame I asked him for the name of the frame and he wouldn't give me the name or hand me back the glasses. He simply said we'll have the name in our computer here for you. That's not forthcoming!

I went in just for glasses. I came in saying how I wanted someone to help me find a pair that…read morelooked good on a face and someone who would tell me what didn't look good. (it's hard enough trying them on when you can't see. There's nothing worse than someone saying everything looks good on you, because let's face it that's not true) Dai helped me out and he was awesome from start to finish. I told him I'm find to be pushed out of my comfort zone and he did it. He walked though what we discovered what looks best on my face. So I feel confident that I could go in next time and say exactly what pair I am looking for. He was super friendly and helpful. I was a little worried that the location would mean these glasses would be more expensive than the silhouette glasses I would usually get, but I was surprised that they were much cheaper. I was able to get two pairs for almost the price of one of my old go-to brands. They have a fun and some very unique glasses. I am getting so many compliments on my new ones. I recommend them and especially Dai for helping you step up your glasses style.

Excelente mi experiencia, ya tengo un mes con mi cirugia y cada vez que pasa el tiempo mejora mucho…read moremas mi vision

I had LASIK Plus surgery about a year ago, and it is the worst decision I have ever made. My vision…read moreis significantly worse than it was before the procedure. After the first surgery, I developed a severe twitch in my right eye that I never had before. During a follow-up procedure, Dr. Joseph repeatedly yelled at me to stop my eye from twitching. That's extremely difficult to do, especially when the twitching started after the initial surgery. I felt the doctors were very unprofessional and dismissive of my concerns. This has been a stressful and disappointing experience, and I sincerely hope my eyes are not permanently damaged. I would not recommend going here.