I made a purchase on a brand new Sebo E3 premium today from the store. I live a ways away so i had made a phone call the day before. I have never experienced such wonderful customer Service after going to several other places. I honestly have to say Andrew and Andy were absolutely the best and the most helpful and understanding of my situation. I had previously called another store and the owner of that store referred me over to Lonestar vacuum. I sure have to say they sure made my day. I would definitely highly recommend anybody to purchase from this business. read more

they start at $299 for all the vacuums.. this price range is unreasonable. lack of variety and unrealistic ask. staff was polite however.

The person that answered my telephone call was skirting the issue I had. I said do you repair Dyson vacuums. He gave me some stupid conversation until I finally said, you do not really work on Dyson products do you! I would have paid for nothing with them. read more

Great service, great price on tuning up our 20 year old Oreck! It works great now! These guys know what they're doing because all they do is vacuum cleaner sales and service! read more

I needed new filters for my 22 year old Miele. I hadn't replaced them in a while, and couldn't remember how many I needed and where they went. The shop is clean and well organized. I wish I could buy a more updated Miele, but mine is still doing a great job even after 22 years. The owner was especially helpful and friendly. Definitely will go back when I need more filters, and hopefully will remember where they go! read more

The team at loanstar is great. I have a dyson that wouldnt start and they quickly diagnosed the problem and fixed it. They were able to complete the job before the estimate time. read more

I took my Dyson cordless vacuum to Lone Star Vacuum in Grapevine today and Keith saw what was wrong, had the part and fixed it!! He was friendly, professional and helpful! The cost was reasonable and I took my Dyson home! Thank you very much! That is the place to go for help with your vacuum cleaner!! read more

Horrid customer service . Older gent Rude as he'll - acted as if I were bothering him for service . Had zero personality - he was demeaning and just plain rude .... I was referred to This business and I've turned them into BBB. Horrid service .... read more

The real deal. I received suburb customer service and could not be more pleased with how I was treated. I took my mothers vacuum in to be repaired and shopped for a new one for me. I will not ever be going anywhere else. read more

I have been doing all my vacuum business here for over 20 years (Grapevine store). This is a family owned business , which I love. They have always treated me as family. Never try to sell me anything unless I really need it. Vacuum cleaner stores are notorious for ripping you off. read more

Excellent service, polite staff, very pleasant experience! Highly recommend this business.

The gentleman in the store was very nice and helpful and was basically able to take care of my problem with my Dyson Vacuum in about 2 minutes. I was grateful for his wonderful service. read more

We came in at 5:25pm (5 minutes before closing) with a broken Dyson vacuum and Keith was able to fix it within minutes. Talk about fantastic customer service. I highly recommend this business! 5 Stars ***** read more

Went there for a repair which was quite inexpensive and they could get right to it. While I was waiting...I found a new vacuum cleaner (Miele brand) for a great price! Not only did I walk out with a repair they didn't charge me for but a new Miele as well! Great staff, responsibly priced and fabulous service! read more

I stopped in the other day to pick up a service box (bags, filters, etc.) for my vacuum. While I was there, I mentioned a problem I was having with my vacuum to the guy behind the counter. He said it sounded like it need a new roller brush and asked if I had ever replaced it. I've had this vacuum for about ten years or so and had never replaced the brush. I had always thought it looked OK but bought the replacement anyway. Long story short - The vacuum is working like new. The problem I was having with it has completely disappeared! I could have bought the service box for less online than from Lone Star, but if I hadn't stopped in and discussed the problem, the vacuum would still not be working right. The people who work here are very nice and seem to know their business very well. One $30 part made a big difference and kept me from potentially wasting money on a new vacuum (I never would have thought the problem was the roller brush). As far as I'm concerned, Lone Star Vacuum in Grapevine gets all my business. read more

My older Dyson has been reborn!! Thank you Lone Star Vacuum. Fast friendly service and fair priced.

Outstanding customer service. Technician Andy is knowledgeable, honest and kind. Enjoyable experience involving the replacement of our central vacuum system. read more

Forgot to mention, it just so happens I had had the exact same part replaced a few years ago at another store and the cost was only $53 dollars! Stay away from these crooks! They became extremely defensive when I cordially confronted them and then became belligerent. read more

Well it got cleaned and no it did not need a new brush (just got cleaned) and i didn't get the stand fix (i am ok with it the way it is) and no I didn't need to replace the hose, it all STILL works. It just needed cleaning and new filters. So all you future customers look elsewhere because not only of they have BAD SERVICE they also try to OVER SALE YOU. Go to another store where they actually listen to what you want done. read more

Love this place! Great service and super knowledgeable about all their vacuums! Would recommend it over any other place hands down!

Great service!! I come in here every time I need anything from Vacuum bags to repair on my vacuum and they are always terrific!!

I have used Lone Start Vacuum since 1994 and have always had excellent service from knowledgeable people. I have 2 vacuums that I have bought from here and I use Lone Star for all service and bags. If you have any questions about vacuums, this is the place to go! read more

I went to Lone Star today for Host dry carpet cleaning system. Andy was EXTREMELY helpful. He helped me with a dishwasher need (salt and rinse agent), he helped me with a travertine floor cleaning agent and he also helped me with the Host product. Yes, I bought more than I had intended to buy, but he was very knowledgeable and he was honest in answering my questions. Lone Star Vacuum will be my only cleaning supply company from here forward. Thanks Andy!! read more

My husband and I bought a vacuum here yesterday. We were very happy with the customer service and we love the vacuum! These folks really know their vacuums and I didn't feel any pressure to buy something I didn't want. I will definitely return for anything else I need. Great local small business! read more

All I needed was the filler tube replaced. Instead I got a huge estimate. I picked the vacuum up and it has been taken apart and the screw are no where to be found. Run away from this place read more

Let me tell you... working with Lone Star Vacuum was a refreshing purchasing experience. Any time I go into a large purchase, I have my guard up - ready to sift through the "sales" approach to get to the truth of what is offered versus what I need. That was totally unnecessary at Lone Star Vacuum. Their sales associate (Andy) was amazingly helpful, knowledgable, and zero-pressure! He understood the concerns of doing life with a budget and wanted to allow us to make a decision on our time frame! We left with a new vacuum and a sense that we had made an informed, positive purchase (which included an amazing warranty and support package). I highly recommend them! read more

I am happy to say that Lone Star Vacuum in Grapevine, Tx has completely taken care of me and any concerns I had with me vacuum. Thank you for working with me to rectify all issues. 100% satisfaction!! read more

This is a great shop for expert service on your vacuums or if you need a new vacuum. They are honest with their recommendations and always give an good assessment of different vacuums. I have purchased a great Miele upright, a little hand held vac for stairs, and a shampooer from them. Happy with them all! And they can repair them all if needed! read more

I have a dyson 15 which is about 5 years old and it had never been serviced before. I knew it needed a few things done to it. So I took it to Lone Star Vacuume to get an estimate. When I steped foot in the store the operations manager(Andy) tried to sell me a canaster vaccume that I didnt like. I told him that I really loved my Dyson and didnt want to use anything else he then told me I didnt really know what a good vacumme was. (great Custoner service right there!!) If Dyson was such a bad vaccume then why do they sell them in their store? About 2 weeks later I get a call with the estimate. It was a little expensive but I really had no choice I needed it fixed. Our Family went on vacation when we got back I received a nasty voicemail message from a man named Keith Saying they had my vaccume for some time can I pick it up they wanted to get rid of it. I went in that day to get it paid my bill trying to remain calm! this guy came out of the back and said I see you received my voicemail I said yes. he said well I needed it out of here we have no space! I was so tired of their rudness! I just picked up my vacume and walked out. Long story short I will never go back there EVER again and I will tell anyone I know to STAY far away from there. They treat customers like trash. Please find another place to take your vacuum. STAY FAR AWAY FROM THERE!!! read more

Have been using this vacuum store for years for repairs and supplies. Have always had good customer service. Never had any problems or complaints. Just bought a new Miele vacuum from them. Expensive. But it is top German made quality and has an outstanding warranty plus a 30 day if you don't like it bring back for a full refund. My wife likes it. Probably be our last vacuum. read more

Have been using this firm for 30+ years. Always exceeds my expectations. Bought a Miele there. Serviced other Dysons under warranty. They keep up with that for me. Always fair and prompt. Need more companies like this one read more

Bought a Miele vacuum cleaner there. Realized after a month or so that it was missing the bag clamp so I went back to get one. They said I couldn't have bought my vac there as they had just started selling them. OK, call me liar, I know where I spent my money. Went back last week to have an obviously clogged hose fixed. Left if for a week, got it back, stuck it in the closet. Pulled it out yesterday to use and still jammed. Took it back in, left it overnight and got a call today that it was fixed. Went in to get it, was accused of re-clogging the hose after I got it home. Told them that didn't happen and couldn't of happened as the product hadn't been fixed and had no suction. They kept insisting it had been fixed and I had re-clogged it. OK, 2nd time they've basically called me a liar. At least they "waived the fee" to do what they should have done originally. Think they're going to get a 3rd chance? Be sure you document, video, have a witness and Notary with you if you do business with these people. They're happy to sell you an expensive vac (who isn't) but customer service and customer relations is foreign to them. read more