Update: After speaking to Eric at Lonestar Powersports, I have agreed to change the rating slightly. To the credit of everyone there including Eric, they worked hard to find me the boat and options I wanted and help narrow down everthing I wanted in a model I could be happy with. However, I spent nearly 2 weeks working on a deal for a Seadoo boat and tried to get them down about $3000 on the price. They only came down $1500 after I began speaking to a different dealership. When I said I was going to use my own bank, the Finance guy tried guilting me by talking about how he spent a day trying to save me .25% in interest ($11.11 per month on the payment). He tried selling me $7000 worth of addon packages. His tone was condescending and disrespectful. He told me the service package was good with LoneStar Powersports, but if I paid more I could get the package to get service with other dealers. The dealership I ended up buying from not only charged much less, but also verified the dealerships near me (I'm in a different state from Lonestar Powersports and the other dealership I purchased from) would honor the service package. I appreciate the callback from Eric after my initial review, however, the call ended abruptly (I got hung up on) as I was trying to offer my personal opinion on how they could have made the conversations work better for me. read more

I went in for a specific Seadoo they had online. went and the salesman told me it was sold and got me to look at a different machine altogether. while doing a deal sheet on the other ski, the one I wanted was rolled out! They had it, just too lazy to look. I was lied to from the beginning to the end! I was even told by the service dept that it was full of gas but the gauge on the new ones takes a bit to register!! Got on the water and ran out of gas in 5 minutes! I've bought from Kent's Harley Davidson, crown powersports, a Kawasaki dealership in grapevine and freedom power spots in Hudson Oakes and never been lied to and treated so terribly. I would never recommend anyone go there read more

Long story short. I bought a new Can Am Ryker Rally a month and a half ago. It threw a code and went into limp mode after two weeks. I have a factory and extended warranty on it. Lonestar Powersports has had it for a month. The only communication I have gotten is communication I have instigated and I have gotten nothing but excuses from their service department. Nobody there appears to give a shiny, happy shit about their customers after they make a sale. Avoid this place at all costs. I don't even have a 14,000 dollar paperweight because they have had it sitting in their garage or out on their back lot collecting dust while I continue to make payments on it. Thank the gods for lemon laws. EDIT: The manager, Eric, came out from behind his desk and explained it's taking so long because they're missing a screw to their alignment machine. Yup. A screw. I can tell you just how important a good screw is. At least I have the plates for my bike now. I can staple them to my ass and run up and down the street making motorcycle noises! Extra Edit: Their are some good employees that seem to actually care about customer service like Saul and Scott. Unfortunately they're all new or in the parts department, but hey, it's a start. read more

horrible place to work or shop, they screw over everybody from customer to employee... and they have no certified techs.

Good sales and finance people. I'm very happy with my experience. I purchased a used motorcycle and I was treated as well as if I had bought a top of the line Can-Am. read more

These people are Buffoons, don't go there. And especially don't use their service dept. which is afraid to work on older motorcycles because they said "we could break something!" What a bunch of total losers! read more