Big shout out to the boys in the service department at Tripp's Harley in Amarillo, Texas. I was in Amarillo for the weekend (from Colorado) when my engine light came on Saturday at 5:30 PM. We made it to the service department about 5:45 PM. The guys checked on my bike. Did a couple diagnostic tests and realized my regulator had gone bad. By the time I walked around the showroom and looked at some soft good stuff. They had a new regulator, and a new battery in my bike. I was back on the road right at closing time. Those guys were super nice, super friendly and very helpful. Great job diagnosing my bike within minutes and explaining what and why they were doing what they did. 100% percent Satisfied with these guys!! definitely go to Tripp's Harley in Amarillo, Texas. :-) SURFER DAN, Telluride, Colorado read more

Great selection of clothing and accessories. Had to stop and get a t shirt and token. Their clearance section has a good selection and numerous sizes read more

Tripps has the aire of being all about the money. They don't care about customers. Ifins you have a older bike your shit outa luck, the just tell you to buy new. read more

Me and my sister are two old broads on a road trip. We wanted to get some tee shirts as gifts to friends. The other HD retailers were closed on a Monday. I'm so happy we found Tripp's. Right off the 40, so it was a short detour. The gal at the retail side of the store was so welcoming and helpful. And our friends loved the tee shirt designs and Tripp logo! read more

As many have said, I was crossing the country on my Harley. The bike broke down. Mine is 21 years old with 128,000 miles. Some repairs you just can't anticipate. My shifter stripped out and dropped below the floorboard on I40, about 130 miles outside of Amarillo. I limped into my hotel and waited for morning. I had the bike towed to Tripp's as they opened. The service manager helped me with getting the bike off the flatbed. Score right off the bat. They brought the bike in and said they would see what they could do. All the staff was friendly. I spent some time chatting with the parts guy, a sales guy and the guy who cleaned my bike up when it was done. The service department had me back on the road in 2 hours. They brought me from despair that my trip might be over to glee when I figured out I would still make my miles for the day. I had also had an oil dipstick problem. They helped me find a part which would fit- hard when your bike is 21 years old. And swapped my dipstick too. If they treat their regular customers as well as they treat people passing through, you can not go wrong with Tripp's. read more

Great team willing to help as much as they can. I was stranded in Tesla when I got the repair from hell on my bikes transmission. They worked through a number of issues with the wrong parts being stocked and delivered. I had to wait a loing while and it ruined my cross country trip, but I can't really fault the staff at Tripp's for this. read more

Not all that impressed, but they got me back on the road. Let me explain... So I'm riding from PA to do the Run for the Wall. I noticed my radio was cutting in and out and my voltage meter was reading high... 15-16. Figured it must be the regulator. So I pull in... ask them to check it and sure enough, I'm right. Here's the kicker... they don't have one in stock and they would need to charge me an additional $30 to ship it from CA overnight. My idea was to take it off one of their used demo bikes; a '21 RGS with 2500 miles or so and place it on mine and put the one they order on the floor bike..... Well.... $232 for the part, $30 for shipping, and $142 in labor....For pulling it off the other bike. I'm sorry, but I shouldn't have to pay labor for another bike and shipping for a new part I'll never see. I understand you don't have many bikes on the showroom floor, but don't rape me for a part you really should have on hand. Update to Mr. Tripp's response; 1. I purchased a used part at the new part price.... and your bike got a new voltage regulator. 2. I paid for overnight shipping, the fact that you didn't order it that way isn't my problem. 3. I agreed to pay for the extra shipping, but NEVER agreed to pay for the labor on YOUR bike. Shady in my opinion. I'm grateful you got me on the road to spend the time with my father and many other veterans on this run, but the poor business practice is what will lead me to pass your dealership in the future. All the best. P.S.... Mr. Tripp, Guessing you pocketed the $30 for overnight shipment, I'm sure the tech didn't make the $140+ you charged me..... but, Thanks to your response to my review and Pueblo H-D great customer service when it came to my compensator sprocket, the stars just went down even further. Just FYI... they charged me 1.5 hrs of shop time for a compensator sprocket while you charged it to swap out two voltage regulators. Speaks volumes about your service. Here's to hoping your customer service improves!!! read more

Tripp's Harley Davidson - Used voltage regulator. - Motorcycle Dealers Near Me - Amarillo, Texas

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Thank you Christy and Joann for the excellent service. I'm from SW FL and rode my bike to Yellowstone and have been collecting poker chips from as many dealers as I could along the way. I was in Denver on my way back and knew I wasn't going to make it before they closed and the dealership isn't open on Sundays. I called and asked if they would be able to charge my card and leave a Poker chip outside for me to pick up after hours as I passed through town. Not only did they do that, but they didn't charge me for the chip and also txted me pictures of exactly where they tucked the chip away for me. I would highly recommend them for their outstanding customer service. My only regret is not being able to go in and also get a shirt from them. read more

I was on my way home from a long motorcycle trip from New Orleans to Los Angeles. I had just arrived to Amarillo, TX when I felt my bike a little wobbly. It turned out my rear tire was flat. I looked for a tire shop and Tripp's Harley Davidson was the first one to show up. I called asking is their service Dept. was still open, they said they close at 4 pm... it's was 4:30. They placed me on hold and when she came back, she told to come in and they would take care of me. I showed up 30 mins later as they were 8 miles away and had to slowly ride my bike on the highway. When I arrived, I was treated by the service department with smiles. They took me right in and started working my bike. In less than an hour, my 2017 Road Glide Ultra was ready! I cannot thank them enough! Thank you again! read more

My wife and I were riding from Los Angeles to Childress, TX in June 2020. On the way, the stock seat had our asses hurting and we needed a touring seat for my 2018 road glide. Marty was very helpful in choosing the right seat. This made our trip way more comfortable. He even shipped our stock seat back to our house. I received it the following week, but I never opened the box. I finally opened the box on July 3rd and found a thank you note along with a gift. It was a metal storage box from Harley-Davidson. Thank you, Marty. You're awesome! read more

As long as this place has been in business there is STILL no service sign to tell you where the service department is. This lane should be your first inkling that maybe you should keep on going. Then you go inside and they tell you and you walking the work area, someone eventually points out you're in the right place . And you walk through the mechanics work area to an empty desk, hand around for a while and she does finally show up. Rude, distracted and not much help. Another rider drifts in and gets a snotty reply, turns around and leaves. I should have too. Sorry folks, if you've actually seen good service you would know the difference. The owner was nice enough to reply and I appreciate it. If they actually post a "service" department signs others probably will too. Thank you, read more

Jason you have a big problem in both your service and parts department. I can understand the error. We all make mistakes. The lack of communication and cavalier attitude of your people is a huge problem. But the mistakes are apparently a regular issue as well. Reference my good friend Wayne Fought's experience which is almost identical to mine. A lot of errors, lack of communication and then playing the blame game. If you want to fix the problem you gotta fix those issues. read more

This is the place I buy most of parts at great place friendly people. Always glad to help.

I will be honest at first this was going to be a 2 or three star review due to some mis-orders BUT Tripps more than made it right! They have excellent customer service and are willing to admit mistakes. I will use Tripps for all of my Harley needs!! read more

We stopped in just to cool off! The temperature was 105 with a 30 mph south wind. They had a big horse trough lipping full of ice with bottled water and sodas. The staff was very friendly and glad we stopped in. Of course we had to buy a couple of T shirts. We were passing through on our way to California from Oklahoma. We went through the Palo Duro Canyon. Done a little zip lining whilst we were there! read more

Cool place to purchase clothes. Not much of a bike inventory but, we weren't there to buy a bike. We always support the local shops when we go through. Helpful staff. read more

We just purchased our 5th Harley Davidson from Tripps and we live in San Antonio, now. We have always been very happy with their sales (Ronnie Driver) and service department. read more

Great business. Jason stands behind their work, no questions asked. Will definitely continue using Tripps as my shop!

Stopped at Tripp's on cross country trip this morning because of slow leak, in rear tire, discovered at pre-ride this morning. They put me at the head of the line and had me back on the road in only two hours with a new rear tire on my 2016 Street Glide Special. Big thanks to the Service Department !! read more

I hate to say this because I am not the kind of person to complain about a lot of things but, I took my 1996 Ultra classic street glide in for a new radio and front speakers which I had the back speakers in and they worked when I rode my Bike into Tripps on July 19th at 9 A.M. Justin Seymor told me it would take about three hours give or take an hour. so they installed my radio and put my front speakers in, and Justin called me at three o'clock to tell me that they couldn't get the back speakers to work and told me they were going to take some time to figure this out so he called me at 415 and told me they couldn't figure it out and that it would take a lot more time so I would have to pay for this. so I told them to put the bike together and I would pick it up and trouble shoot the problem. soo I paid over 600.00 to have this all done and when I got the bike home there were two bolts missing in the bottom of the Ferring, and so I continued on pulling the Ferring off and there was a wiring harness coming out of the back of the radio itself with 4 BARE WIRES just laying there. so they gave me the book that came with the stereo and I opened it up and it said in plain black and white that those 4 wires he left sitting there bare were the back speaker wires and told exactly how to install the back speaker wires. and they charged me for installing the wiring harnesses that came with the radio. now I went back this morning and try to talk to the service girl at the desk, Mandi Medley and as soon as I started to explain to her what I was there for and tried to show here the picture of the wiring harness she gave me and attitude like it was my fault and told me that she would have her service manager give me a call which would probably be Tuesday and it is just Friday morning, which they are open on Saturdays as well. so I called Jason Tripp which is the stores General manager to explain everything that had gone on and he told me he would have the service manager give me a call today and I have gotten no response from anybody. now I hate to say this but I will never recommend this shop to any of my friends which I know a lot of people with bikes and I will never take my Harley there for fear that my bike will come out in worse shape than it did when I take it in the store!!!! read more

What can I say. My son and I were on a trip to the Panhandle and I had a small mishap in Clarendon that resulted in a broken left mirror and left clutch lever. We rode to Tripps, bought the replacement parts, and proceeded to the service department. I don't remember the guys name who waited on us but we told him we were on the road and asked if the service department had time to put them on so we could get safely back on the road. He said he would take care of it and 30 minutes later, the parts were on. I asked him how much I owed, he said I owed NOTHING and to get back on the road and be safe. First HD shop I've ever been to that I had something fixed for nothing. Many thanks to Tripp's Harley Davidson. read more