1. Lone Star Boxer Rescue

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Houston, TX

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Lone Star Boxer Rescue

3.0 (2 reviews)

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10 years ago

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9 years ago

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PetSmart

PetSmart

(66 reviews)

Willowbrook

Great store , attentive employees. Stopped by to get an Algae eater for my tank. The young lady…read morecame to assist us quickly. The algae eater was bagged up and ready for purchase within two or three minutes of me entering the store. We did walk around looking at different fish and reptiles. The store was clean and stocked up. Checkout was a breeze as well.

Am I mistaken, or are managers in charge of managing customers experience as well as store…read moreoperations? I've been going to this PetSmart for 3 1/2 years now and have never seen the manager that was supposed to help me find what I was looking for. I am motivated to write this review today because it is a pet peeve of mine for someone to waste my time and then justify it's okay because, "I'm not the only customer." * I visit the store to purchase 48 packs of a specific BFF flavored cat food. * There are only four packets on the shelf. * I walk around the store looking for help. I see no one. * I walked up to the cashier and asked if she could help me find out if there are any more of the product ? She said she will call someone to help. * She sent me back to that aisle and I wait for 10 minutes. * I go back to the front of the store and let her know no one ever came to help. She explains that's because he's here checking customers out. * I say OK I'll wait in line and ask him if he can help me. So I get in line and soon I'm next for checkout. * The cashier sees me and says the manager is waiting for you to help you. I let her know that I'm hesitant to get out of the line because it's really grown. But she insists she's the only one that can help me. So I stepped out of line to meet with her. * I show her the packet, just as I did the cashier. She scanned it in the PetSmart "phone". * It turns out they were out of stock. That happens that's not upsetting. (That step took 10 seconds). * I expressed my dissatisfaction for the inefficiency of the process of helping me find the product I'm looking for. I state, "If all employees had access to this "phone" to scan product it would've saved me 15 minutes. I also explained possibly more time because I just lost my place in line to get my question answer. * Her reply, " You're not the only customer here we have other customers to worry about!" * That's called gaslighting Ms. Manager! You don't have what it takes to manage the public. Your job is to help, to make things run more efficiently, to keep product stocked, and to make sure we have a decent experience. * My recommendation to you, Mr. Manager is be a better listener; take feedback as a way to improve not an opportunity to make someone feel uncomfortable. Think about the advice I've given which is to have every employee be able to answer the simple question of product availability.

Lone Star Boxer Rescue - animalshelters - Updated October 2026

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