best shop in the town get you in and out minutes l would not take my car anywhere else

Ultimately, it's the people who make or break a business, their customer service skills, sincerity, and the people I encountered at this establishment, Lombard Auto Body epitomized what it means to practice, exhibit such skills, they went far and beyond in their consideration and accommodation, especially Jack Chew and Nehi. I am from Santa Cruz and I had to take care of some business in San Francisco, unfortunately my car broke down so I had arranged for the tow truck to take it to an auto repair shop close by that was recommended by my insurance company, however when I arrived at the auto shop they said that there was a misunderstanding and that they had no openings that day and could possibly work on it in a day or two, but they mentioned that they shared the building with an auto body shop company upstairs and that sometimes they take on repairs, so they called upstairs and within a minute about 3 staff members came down and started looking at the car, asking me questions, and not in an aggressive way, they all seem to have a gentle energy about them, I point this out because the hustle and bustle of the environment, I found it to be quite the contrast. They told me to leave the car there and that they would check it out and get back to me when they had something to tell me, a short time later Jack called me with a few scenarios, but all of them involved keeping the car for at least a couple of days, I had already considered renting a car and just resigning myself to leaving the car there and come back when it was ready, then Jack asked if I had AAA, which I didn't, (but I do now, strongly recommended), because they could tow the car back to Santa Cruz for me to my own mechanic and I wouldn't have to worry about coming back to pick it up, when I told him I did not have AAA he offered to use his company AAA account to have it towed to Santa Cruz for me. I am so appreciative for their thoughtfulness, consideration, and Nehi offered to give me a ride to the rent a car place, just really good people, they're the type of people who remind you of the beauty of humanity. read more

Beware! I got my oil changed here and they quoted me $75, then charged me $165. Then they acted like I was an idiot for thinking it ever could have been $75. They treated me pretty terrible. HOWEVER, this is not the reason I am writing the review. The main reason is that I went to a new place to get my oil change this year and when they tried to do the oil change they said the screw had been completed stripped and put on way too tight and they would have to replace the entire oil tank because of Lombard Auto Body's mistake. The new place also said that they see this a lot from Lombard Auto Body. So frustrating. Terrible customer service, but even worse quality work! read more

They do an incredible job here!! They are thorough and efficient. Our car looks brand new!

This is the stereotypical place you get warned about regarding transparency and price gouging. Don't do it. Looks can be very deceiving. Was lied to and provided very questionable estimates for parts etc. multiple times. I know what I'm talking about. Keep driving... read more

Great experience from start to finish. Did a great job in a timely manner with excellent customer service.

I took my car here after crunching the side of my door on a cement pole. It was damaged and every auto shop said the door needed to be replaced, and that the soonest replacement would take 2 weeks. I needed my car for a trip in 3 days max. And Lombard replaced my door, per my inconvenient and quick request, in less than 3 business days. Not to mention, they had to search around for the part they needed to replace the door in order to move forward. They were extremely responsive to all my questions, and promptly. I was able to get this fixed with expedited service so quickly, especially in such a busy city at the very last minute. I don't go to auto body shops myself, as my dad usually helps me through these processes. But the pricing seemed very reasonable for the extremely quick repair! They did a pristine job and I'd recommend Lombard Auto Body shop to anyone! Very grateful for them in my desperation! read more

Lombard Auto Body - Body Shops Near Me - San Francisco, California

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Great service and fast turn around. They also cleaned up the interior after body shop work. I was told a month wait at a different shop and Lombard Auto body did it in a week! Disclaimer: Insurances did pay for everything. read more

Jack and his team were amazing. They're so experienced that they were able to answer or advise me the best way to handle the damage on my car. And much much more. If you decide to use them, be assured, you will get the best service possible. read more

Jack helped me out, it was my first insurance claim and he made the whole experience seamless. He even lined up a loaner vehicle for me, and when I got my car back it felt like new- inside and out! Jack is very friendly, responsive and easy to work with. read more

piss poor work and the place tried to hack up the price on me after I received a quote and authorized the work. Jack is the owner. He will jack you read more

I had a cracked encapsulation cover on my mercedes c 300 that i was told by the dealer would be thousands to replace, but Lombard autobody fixed it for $112. Thank you for saving $. read more

I brought my wife's car to Lombard Auto Body, Jack the owner was a true professional! He explained everything completely and in full detail, so I was not left in the dark. A week later, we got the car back and it looked like new. Thank you so much! Simply amazing service! read more

I paid Jack $450 at Lombard Auto Body to install two new headlight assemblies on my Toyota 4Runner. Within a few hours, he told me my car was ready for pickup. After I picked up my car and brought it home, I noticed that my fog lights no longer worked. Also, the new headlights were not properly aimed and there were 4 missing retainer clips for the fan belt shroud, presumably an important safety feature. I contacted Jack that same day. Instead of asking me to return my car so they could complete the job I paid him to do, Jack claimed that they checked the fog lights and they were working, which is false. Once I finally convinced him that my eyes did not deceive me, he then demanded I pay an additional $1,800 (4 hours at $450!? per hour) to replace a "Can Bus". Huh? Or alternatively, Jack said I could pay him an additional $250 to have them install a separate fog light switch somewhere in my car to work the fog lights. Jack told me multiple times that their shop rate is $450 per hour. I pointed out to Jack that ChatGPT suggested checking the fuse, but he wasn't interested in doing that. In fact, Jack wasn't interested in doing anything unless I paid him an additional $1,800 for a "Can Bus" or $250 for a separate fog light switch which he would install somewhere in my car. Long story short, I fixed the fog lights he broke by replacing the fuse, per ChatGPT. Then I contacted the headlights seller to figure out how to properly aim the headlights and did that (total hassle). I then ordered 50 retainer clips from Amazon (they cost $0.17 each) and reinstalled the fan belt shroud (it needed to be removed and reinstalled for the headlight assembly and to aim the headlights. That's right, Jack couldn't be bothered to spend $0.68 (4 x $0.17) to replace and install the 4 missing fasteners holding down the fan belt shroud, presumably an important safety guard. I told Jack I wanted a $200 credit for the wasted time, hassle and lies, but never heard back. I will update this review if he ever pays me back. read more

This was my second Smash and Grab. As with the first, Jack was very helpful with the insurance, and made sure my car was ready before the set pickup time. They're very friendly and made the whole thing a smooth deal. read more

Shocked to see all of the positive reviews, my experience with Jack and Lombard Auto Body was a complete shit show. We called up to ask for a simple repair and Jack convinced us to fix a dent in the side of the car. Fair enough, but we let him know we were moving shortly so the work would have to get done in the next few days. Jack agrees and says the next step is to get approval from the insurance company. We live 2 blocks away so we said we'll come pick up the car while you figure that out and he says dont worry about it, there's no charge for holding your car here. We say sounds good. One week passes and nothing happens. No work started and the quote to fix the dent keeps increasing. It's getting very close to our move date so I call them up and say hey this isn't going to get done in time and the fact that the quote keeps going up seems strange, so we'll just come pick up the car and be done with it. Jack says we can't pick up the car unless we pay hundreds of dollars of fees because they've been holding our car???? Huh? We were told explicitly that there were no holding fees. We live 2 blocks away and offered to pick it up the first day! It was very clear to me that they were price gouging the insurance company which is why they couldn't reach an agreement, and when we called them out on it they held our car hostage. I had to threaten to call the police before Jack finally gave me my car back. I'm a relaxed guy but god damn that was an infuriating experience. Blood was boiling as Jack leaned back in his chair and grinned at me like a mob boss. Complete scumbag and y'all shouldn't trust your cars with him. My wife felt bullied and manipulated. read more

The best in town!! The team was incredibly helpful, kind, efficient, and knowledgable. They were able to fix my car same day without an appointment. Would highly recommend and would return again! read more

My car looks great. Jack did a great job making the process easy after I was in a minor car accident. I will be using this shop for all my Autobody needs going forward! read more

Jack and his team did a fantastic job with repairing a number or dents, broken bumper and broken gas tank opener. The team was very responsive for every inquiry I had, gave precise timeline they followed through on, helped me navigate the insurance claims, and overall we're just really pleasant to work with. My car literally looks brand new. Will definitely be a returning customer for future auto body needs! Thanks Jack! read more

My car broke a water hose and I needed it fixed right away. Jack got it fixed by 2:30 in the afternoon , same day. Everyone else I called said they were booked for two weeks. Very lucky I found this shop read more

I had to get my car repaired and Lombard auto body did such an excellent job !!!they helped me with my rental , seamless processing on that front . I also could drop off my rental at their shop due to my timing Constraints at work ( they work with rental company closely to get that taken care of ) . People are just very friendly , they also met the deadlines for the work , and also made the whole experience so seamless for me . they are just amazing ! read more

This is a 2014 Honda Pilot Touring Wish I had taken a "before" pic for comparison, but these guys did a really good job and finished in about hour. I'm happy with the results! Along with the headlights being restored, I had them install door edge guards that I'd purchased from a Honda parts website. Looks good and now I'm less concerned about chipping the paint. The service was 5 star worthy, but because some of the techs weren't wearing masks, that was disappointing... read more

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My headlights were yellow and they restored them. They went the extra mile. Great customer service. I recommend this place! read more

Lombard Auto Body - Body Shops Near Me - San Francisco, California

I visited San Francisco from Los Angeles and had my rear car window smashed within an hour that I was grabbing lunch. I called a Mazda dealership who wasn't able to get an appointment until almost a week later and I was set to leave to Lake Tahoe the next day so I needed a quick solution to getting my window fixed. I found Lombard Auto Body on Yelp, and gave them a call and they said they would be able to get it fixed the next day if not same day. Jack was extremely helpful in getting me setup to get the window fixed at a very reasonable price. It just happened that this happened on my birthday and Jack went out of his way to make sure I got my car finished within the next day before my trip. His team went across town to pick up an OEM replacement window for my car and had it installed and the inside of my car cleaned from the broken glass within just a couple of hours! Jack called me later that same day, and my car was done. Excellent service, communication, and very reasonable prices without any hidden costs or BS that I've run into at other auto body shops. Highly recommended and definitely 5 star service! read more

Lombard Auto Body - Body Shops Near Me - San Francisco, California

After moving to a new neighborhood in the city I was in search for a new place to get my car serviced. I decided to come to Lombard Auto Body since it was close by and had good reviews. My review would be 5 stars had it not been for one unexpected charge on my bill. I went in for an oil change and expected to be up sold for 2 new tires. I anticipated this and was prepared to pay for this even though I really only wanted to spend money for an oil change at this current moment. Jack called me and we agreed on two new tires. Unfortunately, what was not asked to me for my consent is the TMS sensor that he decided to change. I was aware that my sensor was faulty and sometimes lights would come on and off. This however does not impact my ability to drive safely or require immediate fixing right then and there. Jack called me and mentioned my sensor could be bad but never once quoted me how much this would cost or how I would then also be charged 250+ for the labor to install said sensor. Disappointed that he didn't tell me this would be installed or ask for my consent and permission. This trip to get an oil change cost me 5x the amount of money I was expecting to pay and for that I feel slightly betrayed. Jack is a good salesman. He definitely pushed the headlight restoration on me as well. It's disappointing to see that they were just trying to squeeze as much out of me as possible. read more

Jack and his team are absolutely great to work with. I have taken multiple cars to his shop and each time I have been impressed with the quality of care and attention of their work. Most importantly, Jack is a very friendly owner who truly looks out for the customer, and wants what is best to make the customer happy. Highly recommend! read more

I had a wonderful experience at Lombard Auto Body. From the moment I called I could tell I was in good hands. Jack was super helpful and found a low cost way to fix our bumper and it looks fantastic. And they were able to get it done in less than 24 hours. Amazing! Can't say enough good things about this business. They've earned a long-term customer in me! read more

Made my truck look new again jack and crew are great and the price was right too. Been wanting to paint this guy for the last 5 years and Jack made it easy. Dropped off went to Disneyland for 5 days truck was done. 10 stars read more

Lombard Auto Body - Made my 99 gmc look brand new. Jack and the crew are wonderful - Body Shops Near Me - San Francisco, California

Jack Chu and his team always deliver quality work in speedy time with a great price. Had I gone to the dealer it would have easily cost more than double. These guys are solid. Thanks so much!! read more

The best service I ever had! I got service on the same day, they replace the glass in my car in 30 minutes, and I paid twice less than five other body shops around told me. Am I happy? Hell yeah! read more

Have you ever wondered if your car can look like it is ready for a photo-shoot? Honestly I didn't even think of this when I took my Smart Fortwo in for some body work. The main reason is because of Jack when I spoke with him on the phone. Jack said he has done body work for Smart Fortwo before and even has one in his shop at the moment, which is rare. Why did I call Lombard Auto Body? It is because of a few loose panels (because I popped them off to do an exhaust mod) and scratches from what looks like someone keying my car. Jack gave me a quote, which is reasonable so I dropped off my car and went about my daily routine. What happened when I came back is what impressed me the most. They not only finished the body, which I am a little picky about but they also cleaned the car (Thank you yelp for the coupon)! That is it you say?Let me explain why I was impressed with the car wash. In hindsight I wish I took photos of the car and could show you what a meticulous job they did. My car didn't even look like my car anymore. There was a shine to the car, which I haven't seen in a while that I forgot it had. How shiny is it? Working in construction has me carrying wood, concrete, dirt, and tools that makes my car gets extremely dirty. In my defense I initially tried by buying weather-tech floor mats but these only go so far especially when I pick up food for dinner and oil leaks through the bag. Jack noticed these stains on the floor mat and actually helped scrub/clean don't know what he did and got it off! Now I want to keep the car clean myself, which I have! Jack, if you are reading this review I want to say Thank you! You helped me change my mentality about keep my car clean. Will definitely recommend family and friends to come here for any body or collision work! read more

Completely ripped off. Payed $96 in labor fees for a car wash. I called this company to get my car cleaned, washed, and a minor fix on my trunk, to prepare my car to be ready and presentable to sell. Given that I'm selling, I did not want to drop hundreds of dollars getting a full detail. Jack claimed a full detail would be $199 (not something I was willing to pay) but that they had another cleaning option starting at $69. I think to myself "a $69 car wash would AT LEAST get me a decent exterior wash, vacuumed carpets, cup holders/compartments cleaned, dashboard wiped, etc." I showed up at 9:45am and informed him the locking mechanism on my trunk had come loose and wasn't locking properly. Something he said he could look into fixing. I left my car, having no idea how long it would be there. When 3:00pm rolled around and no word, I gave him a call and he said it would be done by 5:00pm... 8 hours later. When I got to the shop, I took a quick look at the car in a dark garage, and it looked fine. Trunk was fixed. And car smelled pretty good. Not looking intensely was my fault. I was charged $294. I assumed this high price included fees from getting the trunk fixed (figured he had to call in a part) As soon as I got into the light as I drove away I noticed my car was still a mess. Dirt/leaves in my cup holder. Dusty/dirty dashboard (not even wiped down). Doors had dirt on/in them. Trash on the floor in the back seat. Carpets were still pretty dirty. The trunk was not even vacuumed. Nothing was done inside except for my front carpets being vacuumed. After reading my invoice, I was SHOCKED to find out I was charged $96 for "LABOR FEES" FOR A CAR WASH!!! I probably could have gotten this wash for $10 at a local gas station, vacuumed my own carpets, and took some 409 to the plastic parts of my interior. I was also charged $140 for labor fees to fix my trunk. (All that was done was they stablaized the part that I already had in my trunk) Needles to say I am furious. I have never heard of having to pay $96 in labor fees for a car wash. Especially when the wash itself was only $69. I'm still not entirely sure what exactly I payed for. read more

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These guys are the best. They work really well with insurance companies and have great communication with the customer. Try them out and you'll be glad you did for sure. Thanks for reading. read more

Lombard Auto Body - Before... - Body Shops Near Me - San Francisco, California

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Very nice place with Jack and give me a good price to repair my camry it took then like a week but I was happy that my car looks like brand new read more

I had a really great experience working with the guys and gals at Lombard! They did everything they said they would at a fair price, plus gave me an incredible detail. I appreciate the passion for service that's not over priced! - I need work on my truck every year so I'll see you guys soon! read more

This review is for Jack and the awesome team at Lombard Auto. I stopped by the shop to have a gash in my car door fixed, after being kindly referred by the tire shop downstairs. Jack was very upfront and clear about the price of fixing the door and what kind of labor it would entail, and insurance ended up covering most of it. When I came to pick it up a few days later, the car looked amazing!! It was so shiny it looked like it had just come out of the showroom, and the guys had even polished out another scratch on the opposite door for free. They also vacuumed the inside of my car (which was badly needed, as it was covered in dog hair from our pup ). I couldn't be happier with the service I received and the friendliness of Jack and the people who work here. read more

Having a car broken into is stressful, but Jack and his crew at Lombard Auto Body significantly reduced my stress by providing seamless service and a great repair job. I'd recommend them anytime! read more

I had a terrific experience here with Jack and Lombard Auto Body. It was very easy to schedule an appointment for my headlight restoration that fit my schedule. Jack greeted me promptly and had my car serviced very quickly. I was shocked at how my car looked brand new from the front! Highly recommend Jack and his crew for all your car needs. Will definitely be returning here again in the future if I need work performed. read more

Jack was extremely efficient in giving me a fair estimate & timeframe to fix. He managed to find me a better deal with the part I needed & completed the job as promised. Good value & timing to fix. Will definitely be using them again. read more

Had an amazing experience with this body shop. I brought in a very rare wing that needed a lot of TLC and of the 3 other body shops that I brought it to, they were the only ones to step up for the task. I can't even describe how it came out. It surpassed all my expectations. The color match was spot on and the restoration of the mounting holes was done so clean. The wing looks brand new. Thanks again Jack!! read more

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