Greg, Rick and Darlene were very friendly! They were patient with our decision making process and helpful getting everything we needed as quickly as possible for our master bathroom project. read more

We were very happy with the purchase we made of carpeting for 3 bedrooms. Ta John was so helpful choosing our carpet. Darlene was wonderful working with us to setup installation. The installer Felix and his team were outstanding, Thank you to all! read more

BEWARE! Would NOT recommend even to my worst enemy! If you are going to use this company you're making a mistake. My mother purchased a runner for her stairs in November 2023. Terry came to install and made a mess, used way to many staples and spent a lot of time practicing to use the staple gun leaving a ton of staples outside on the porch (see picture). Terry had return 2 more times having to install new carpet each time, and still doing it wrong. It was crooked, horrible seams, and it went onto the wall at the end of the hallway. My mom contacted the store each time and they gave her a $100 credit to use in the store... Please Dominick explain how giving her a credit helped in this situation (actually don't bother explaining)... My mom sent pictures and called basically once a week and let them know that I would in fact be writing a review.. it was only then that Ramzi (the head installer) came out, and his immediate reaction was "oh this is bad".... well DUH! the store had to reorder the carpet again! It took them a week, and then my mom STILL had to call them back asking where they were because they told her they'd show up on a Wednesday and they no called/ no showed. I mean honestly Lomax... how disrespectful of your customer's time and money. read more

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Two weeks ago when the storms came through and power was out for twelve hours, our sump pump failed and our finished basement became saturated. We knew we had to get the wall to wall carpet replaced. We called Lomax and spoke with Steve K. We went in to see him the next day and chose carpet. Steve went above and beyond and we will remain his loyal custompers. Thanks to Steve K. and Lomax. Jessica read more

Very happy with the service and crystal B and also the installer Terrence .They went above and beyond. All the people in the store were very nice also in the Thorndale store . The carpet looks beautiful . Would definitely buy from them again . Thanks so much fir the great experience . Chris and Tammy B read more

Sadly we picked Armstrong laminate flooring since we were told it was a good floor at a great price. After a day of trying to get the floor to stay together we decided to return all but two boxes since we used one box and two boards from another. Had to make two separate returns as some of the flooring was at our rental house. Took 8 boxes back on a Sunday. Looked at my statement And discovered I was charged for the return not credited. Called them and they said they knew about their mistake but no one every called me. Took me credit card information Monday and still on Wednesday they have double of my money. Called them and they said it takes time???? Shopped at Lowe's and returned an item which was credited to my account immediately. This is a dishonest business at Lomax. The manager never apologized and wouldn't credit us for the box missing two boards. We learned where not to shop $200 later and still no refund read more