Terrible experience, ordered custom rug in May 2024, told 4-6 weeks. After 8 weeks started…read morecontacting salesperson who was incredibly rude with no answer other than wait. 3 months after that contacted by manager that in fact, rug was in but they had a problem with the border. No one ever mentioned any issue, offered an apology just left me hanging with a charge for a very expensive rug. Would never shop with them again, overpriced, no customer service, treated poorly by everyone in store like I was an inconvenience after spending hours picking out a rug. I purchased multiple flooring types from them previously and was happy but this time was horrendous. Will never return.

Very satisfied with my carpet installation. CG was my sales person and she was awsome from the very…read morefirst interaction which led to a smooth transaction start to end. Not to mention she got me a earlier appointment which worked out perfect for me. I would shop here again.

I messaged here on yelp regarding replacing flooring in our 3 story home and was put in contact…read morewith an individual named Phil. We spoke on Monday and had an appointment scheduled for an estimate today (Thursday) at 12pm. Phil never showed up. This is very frustrating as we moved things around in the middle of the workday for this appointment. Very unprofessional

We had used Carlos for some carpet back in the day. I had no idea they do flooring options too. Had…read morea good experience at a very reasonable price. Happy to be able to use a neighborhood place instead of those big box stores.

Outstanding service from first visit by Mark Raimondo thru installation. Responsive and…read moreprofessional; product and installation warranties exceed industry norms. i would recommend them to anyone needing flooring services.

Found this business through Angie's List. It was easy to get a quote set up since this chain has…read morewhat seems like an entire staff set up that call leads to book quotes. Sales person who came out seemed confused from when he confirmed my appointment Sunday night (not a fan of being bothered on a Sunday), ran 20 minutes late despite explicit directions, and was unprepared during the appointment which required me to repeat information already that I've shared. During my experience I couldn't help but feel the sales person was coming across sexist, ageist, and insulting with a lot of assumptions. He was also a little too curious about things that are none of his business, ironically having missed ALL of the information which would have yielded a more positive and smooth experience for me. Despite this franchise being owned by a woman which seemed like the salesperson was backpedaling to emphasize (??), the salesperson came across doubtful of the facts provided to him. It kind of felt like diversity awareness would be helpful for the sales staff so that the business appeals to a variety of customers who are seeking home finishing services. It wouldn't hurt for the staff to be coached on being professional when engaging with different (from the sales person) clientele, situations and while visiting clients' homes. I walked away with a questionable impression and wanted to warn of my experience with other non-male, post-boomer demographic seeking flooring. Thanks for coming out on short turnaround to offer a quote.

I am so very happy with the work Paoli Rug did to repair my family heirloom!…read moreMy parents had a wall hanging rug in their home for over 50 years and I wanted to use it on the floor in my house. The fringe was completely dried out and the rug was beginning to unravel. We decided to bind the rug and the work to accomplish that--all by hand--was amazing! The rug looks fabulous! I wouldn't hesitate to use them again. Also--I had a second, very old silk carpet which we all decided wasn't worth repairing, which speaks to the honesty of the owners. Great communication too!

Highly recommend Paoli Rug Co! Mogjan was very easy to work with in getting info about and…read morescheduling my rugs to be cleaned. They picked up my rugs and Nathan & crew were extremely professional and respectful while in my home and prepping my rugs for transport. once cleaned, my rugs were transformed! this was their first cleaning in 20 years and they look brand new. The care taken throughout the process was evident and I would use them again for sure

Excellent company. The sale man and owner Frank was extremely, honest, helpful and pleasant to do…read morebusiness with. The quality of wood and workmanship of the finished product was superb. The lead installer Lou was not only pleasant and friendly but also a perfectionist who does high quality work. They were quick, efficient , clean and neat. I would highly recommend them and plan to use them again.

From the owner: We Bring Our Showroom To You!…read more Chester County Carpet & flooring Co. is a full service carpet, rug and hardwood flooring company serving Chester County and the surrounding areas. With more than 25 years of experience, exceeding all of your carpeting needs is our specialty. We aim to accomodate our clients with convenience.

I'm going to duplicate my review on google because I honestly hope more people find JO Flooring;…read moreafter being burned in the industry, JO flooring not only saved the day for me, but they delivered above and beyond on every level: This is the team you want taking care of your home. I can't speak highly enough of Jonathan and his team. I was burned by another contractor and had to line up a new flooring contractor in a matter of days to do 1,100 sq feet of work. Jonathan drove out in a snowstorm to measure my home, matching my sense of urgency. Not only has he worked hard to accommodated my timeline (project start less than a week from my inquiry) but also they're now scheduled to finish ahead of schedule. JO Floorung is a team of experts. They clearly take pride in what they do, and have been such fantastic communicators, setting my mind at ease while delivering quality service on a moments notice. I only wish more businesses did work the way JO Flooring does!!

Now this is how a small business should be run! We had a flawless experience with J&O flooring,…read morefrom the moment the owner John actually answered my call on the first attempt (how often does that happen nowadays?). He was able to come to our house in short order for an estimate, showing us samples and explaining different options. We immediately felt confident in having John do the work for us. The communication throughout the process was excellent, John was always responsive, prompt and professional, and we couldn't be more pleased with the quality of the product and his work. We highly recommend J&O Flooring.

I've been going to Bob Wagner's for many years. Tony has been a major help with every project…read more I recently moved to a new home and needed a runner for my main staircase. Tony suggested something a little more up to date than a traditional runner. He suggested using wall to wall that would be cut and installed in my home. He helped me pick a style and color for a modern look. It was installed recently, Kevin did the installation and he did a fantastic job! As always a great job by everyone and I'm extremely happy with my new runner!

Barbara is an impressive, cordial, and knowledgeable representative. Spent time reviewing our…read moreoptions and was sincere and professional. Thank you Barbara. It was so nice to meet you. Jim and Marie.

He made the arbor for our wedding, it was so detailed and exquisitely done. Would highly recommend!read more

From the owner: Ever have an idea for a custom-designed piece of furniture, unique cabinets, or home remodeling…read moreprojects? That's where NUCH Woodworks can help you realize that dream. Sometimes you need a little guidance to bring your ideas to light or you want someone to bounce ideas off of. Maybe you've tried IKEA and even expensive furniture stores but what they offer isn't unique enough or doesn't express your style or fit your space. My name is Michael Antonucci "NUCH" the owner of NUCH Woodworks. I have been formally trained in the art of woodworking with a rich family tradition of master craftsmanship. I've designed, built, and even installed hundreds of custom pieces over the years mostly on commission but I'm now offering my services to home owners like you who want something built that tells a story and is truly treasured.