As much as I would like to give more than one star, I cannot. I had great service in my first home in having hardwoods installed. They did a great job and did a little extra by screwing down boards that squeaked. The gentleman was so nice, he adopted one of our dogs we were not taking with us I the move. The floors was so well done when we sold the home the new owners hired them to do more work.
When I moved to my new home I re-hired Creative Floors and More based on my first experience. Unfortunately the second time was not the charm. The work was to replace all carpeting in the home. To start two men showed up, and one brought his teenage son. One third of the way through the job one man left leaving the other and his son. When the owner came out to spec the job I asked for squeaky areas in two rooms to be screwed down and that was not done. The job went past 7:00 PM in the evening as the number of qualified installers was not present. To add insult to injury, I have called several times, twice talking to the owner (Jeff) who said they have a kit to resolve the squeaky parts that would not require pulling up the carpet. I made a forth call on May 31st and needless to say I have not had a return phone call. If you happen to hire them, please be sure to stay on top and follow through, for me the service is hit or miss and what I received was a miss the second time around! read more