Lola's has been a favorite spot for my husband and I for about 6 years. We loved it for a relaxed date night, but we go every year for his birthday now since he insists on having paella for his birthday. Last night was his 50th birthday so of course we went to Lola's. We arrived on time for our 7:15 reservation but weren't acknowledged by our waiter until we were about 15 minutes in, which is not the norm at Lola's where I've never had a bad experience until this evening.
Our waiter seemed foggy/distant when we were acknowledged and asked for drink order. He seemed to write it down on a post it note but looked confused as we ordered, so we just hoped for the best. I used the restroom when I first arrived and found empty toilet paper rolls and no hand soap except for the refill meant for the dispenser which you couldn't get any soap out of. Not a huge deal but pretty gross, fortunately I had hand sanitizer in my bag. We ordered a bottle of red sangria, a glass of chardonnay for my mother in law, and a mocktail for me as I'm pregnant. Took another 15 minutes for drinks to arrive and it was two glasses of white sangria with fruit in it. Server apologized for mess up, came back with bottle of red, two champagne flutes instead of wine glasses, and said there was no more clean wine glasses and no fruit left for sangria for the evening. Disappointing since sangria without fruit doesn't seem like sangria, but ok... My mother in laws wine did not arrive for probably another full 8 min after that and I was told no one could make me a mocktail. Something about bartenders being backed up, or something - the reason was very unclear why I couldn't get a non-alcoholic drink. Meanwhile, almost every server I saw went to the bar area to look at their cell phones, or were looking at their cellphones by the refrigerator near the bathroom. I said I'd stick with water, only to see post it notes get put up that the bathroom was out of order. I panicked knowing my pregnant self couldn't hold it for a whole dinner drinking water (or anything for that matter).
When our server came with my mother in laws glass of white wine we put appetizers in - crabmeat tropical and antipasto. They arrived promptly, but we noticed the crabmeat was not in the normal avocado. My mother in law hates tomato - would've been nice to have that information ahead of time but ok. We brushed it off figured maybe things had changed with that dish on the menu and we hadn't noticed (not the case). We asked for more pistolettes in addition to the one served with the antipasto, only to be told they were out for evening and needed to be ordered early. I've never been to Lola's before to be told there were no pistolettes. Another disappointment, but ok it happens...
At this point I've given up on mocktail. All the while, the wait staff checks their phones. We put in for a house salad with avocado added and a large combo paella. We noticed the couple next to us hadn't been acknowledged by any wait staff this entire time. I asked them and they said no one has come to see us yet, it's our first date but no one has even asked for drink order. At this time they've been there at least a half hour, but probably longer.
Realizing I will probably have to use a restroom soon, I started to make a plan to go across the street to Santa Fe or elsewhere. Waiter comes with house salad and there's no avocado on it, so I ask well we would really like some if it could be added, only to be told right then as it was put in front of us, they've also been out of avocado the whole evening. Would've been some good information to have.
At this point, we were so disappointed with the service, bathroom situation, and lack of information being given to us about was or wasn't available, so we asked to cancel our paella, which we already assumed hadn't gotten put in yet (we were right). He apologized and said things were new there, staff is new, etc. which I understand. But it was just so sad to see one of our absolute favorite places fall into disarray over the course of the hour we were there. What sealed our fate that evening was watching one of the cooks dip their spoon into something to taste it, only to dip their spoon back in the same pot. My husband and I both watched it happen. Unacceptable pre-pandemic and certainly unacceptable now.
We closed and finished our evening across the street at Santa Fe which was lovely. I'm sorry to say we won't be back to Lola's anytime soon. It's devastating to see one of our favorite neighborhood restaurants go this way. I understand there are some new owners, so hopefully things just need to get figured out. read more