I've never posted a review before, as evidenced by my account, but I felt something must be said. I debated long and hard about this, even creating a pros/cons list, but here I am. To be clear, my friends and I have been to Logic Lock several times, and I have other friends who are interested in going, so we will be back, but I wouldn't recommend this place if someone asked me.
Pros:
1) First and foremost the rooms are fun. My friends and I enjoyed them very much. The puzzles and riddles were well thought out.
b) They offer a discount on return visits
iii) The quality of the rooms is exceptional (e.g. the crates in The Warehouse)
4) The voice-over hints are faster and a cool feature not seen elsewhere
V) The reminders of the remaining time is also a cool feature
f) The online log of your game stats is also cool. We can view our rooms, the time it took, and the team photo after we (fail to) escape.
Cons:
1) It's an old building, so it smells, not sure if they've tried to fix it or if it's something that we all must deal with. I'm just saying.
2) They have multiple cats roaming around. I didn't see any signs indicating pets were on the premises. People with allergies or who are afraid of cats would be in for a nasty surprise. Not to mention the cat fur on the sofas is unpleasant. I'm just saying.
3) This isn't really a con but they could spend a few bucks and get real storage lockers or build proper cabinets to store our coats. The kitchen cabinets work and do their job but, I'm just saying.
4) The waiting area could be more warm/welcoming/inviting. They have so much room, they could add more tables and chairs. Perish the though they have 4 groups of friends waiting while the 4 rooms are occupied. Where would they all sit? They should utilize the ample space they have. I'm just saying.
5) Along the same lines as 4) they have been missing a Rook chess piece for a while now. Although it is possible they don't know, I highly doubt it, as I would make sure either before I opened or when I closed up shop that I would tidy up, put the games away, put the chess pieces back in their positions. To avoid this, one could buy plastic or wooden pieces. I'm just saying.
6) My friends said the mens washrooms smelled so bad of feces. I didn't see any male staff members so perhaps the mens washroom never gets cleaned.
7) This is a big one! Angel, the dark haired employee with glasses, is NOT FRIENDLY AT ALL! Several of my friends have mentioned she is not friendly. She is not rude, but not friendly. She is the first person we see when we hike up those stairs and to be greeted with an unfriendly, unpleasant, borderline rude staff member is unacceptable. If she doesn't want to be there, then she should quit and let someone else take the reigns. If she is a/the owner then... what a shame.
8) Speaking about staff, they seem to be extremely understaffed. The person at the front desk welcomes you in, takes your payment, has you fill out the waiver forms, is also watching/listening to a game and guides you to your room once it is your time. I understand this is the best way to save money on overhead costs, but the quality of the customer service is lacking because of it. What if they had to answer the phone while people were paying and someone asked for a hint? I'm just saying.
9) Again with the staffing, because they are running back and forth doing multiple things, each and every time we visited Logic Lock, we were never in our rooms on time. Sometimes it was a few minutes late, some times we waited 15 mins to get started. I'm guessing because they are so understaffed, that once a room i finished, they must stop what they're doing to go inside and tidy up the room and put everything back in its place. That leaves nobody to help other guests or answer the phones or take payments or give clues to another room, etc. I'm just saying.
10) Although this isn't a big deal, there is no countdown timer in the room. Some people like it, because it is a visual reminder. Yes you could use your watch, yes the music reminds you, yes there is a verbal reminder, but some people are visual learners. I'm just saying.
11) This last one isn't a con but we were all extremely excited to try Finding Sherlock, because it was rated 5/5 difficulty. We finished it in approx. 30 minutes. We all agreed it wasn't too difficult. Although nobody said it was, it was more difficult than the other rooms, so yeah. I'm just saying. read more