Disappointed in their ethics.
We were an annual customer when we decided to sell the boat so we couldn't renew the annual contract. The Dockmaster, with no prompt from us, offered that if we used the broker they recommended that the marina would give us a discounted rate on the monthly dockspace. Four months after we hired the broker that they recommended the dockmaster sent us an email saying that they could not honor that commitment and that not only would the rate go up but that they were going to go back and charge our credit card the higher price for the previous months. We told the marina that we would not authorize charges for previous months - but they did it anyway. We asked to speak to senior management at Seven Kings Holdings who owns this marina. Vice President of Operations Linda Searles told us that Raymond Graziotto, the CEO, personally directed the actions in question - even though they admit that the dockmaster initiated the offer and we accepted it.
It is unfortunate that an attractive facility is owned by group that will not honor commitments made by their dock master. read more