Subject: Formal Complaint Regarding Service and Disparate Treatment at Logan's Roadhouse - Goldsboro, NC To Logan's Roadhouse Management and Corporate Customer Relations: I am writing to formally report a very concerning experience involving a church party of approximately 12 people at your Goldsboro, North Carolina location. Our visit involved multiple service and food problems. Several of our salads were incorrect or improperly prepared. Four members of our party did not receive their meals until after the other members of our group had already been served. In addition, several people received meals that were missing items or portions of what they had ordered. These problems affected our party as a whole and significantly disrupted our dining experience. I want to specifically acknowledge Vanessa, the cook manager, who was very helpful and professional in trying to address our concerns. My complaint is not directed toward her. My greater concern is with how management ultimately handled our situation compared with another party seated near us. Our party was Black. At a nearby table, which consisted of white customers, there were also problems with their food. We observed that their food was remade and their affected meals were ultimately provided free of charge. In comparison, although our party experienced multiple problems involving incorrect food, missing items, delayed meals, and remade food, we were only offered discounts. Furthermore, not everyone in our party who was affected received a discount. We were informed that the general manager made the decision regarding the adjustment to our bill. I understand that different customer-service situations can sometimes warrant different remedies. However, based upon what we personally observed during this visit, I am deeply concerned about the apparent difference in treatment. A white party experiencing food problems received affected meals at no charge, while our Black church party experienced widespread service and food problems but received only partial discounts, with some affected members receiving no adjustment at all. I am not asking Logan's Roadhouse to simply assume why this happened. I am asking the company to investigate whether our party was treated differently and, if so, why. I respectfully request that Logan's Roadhouse: Review the management decisions made during our visit, including the adjustments made to our party's checks. Compare those adjustments with the resolution provided to the nearby table whose meals were reportedly provided free of charge. Review the receipts, transaction records, manager discounts/comps, and any available restaurant surveillance footage from the time of our visit. Determine why members of our party who were affected by the service problems did not receive the same or comparable resolution. Provide me with a written response explaining the results of the review and what corrective action, if any, will be taken. This matter is particularly concerning because our group came to your establishment together as a church party expecting to fellowship and enjoy a meal. Instead, we left feeling that we had not been treated equally. I hope Logan's Roadhouse will take this complaint seriously and conduct a fair and thorough review. I would appreciate being contacted by corporate management rather than having this matter handled solely at the restaurant level. Respectfully, Pastor Raymond L. Oates read more

We frequent logans for the ribs but the last 3 times the wait time was unacceptable. 30 to 45 minutes all 3 times. No party in the lobby plenty of tables empty, yet 30 minutes for a table. Greeters at the door had a no care attitude read more

Did a pick up order for the first time today I'll start with the good lol! Front of house staff was very nice and very friendly! Now to the not so good. Asked for no onions, pickles, mushrooms or tomato on a burger... and ALL of those were up there. There was unfortunately also a hair stuck in the cheese of said burger :/ Asked for cinnamon butter for the rolls and got none. Also asked for cinnamon for my sweet potato and got none. The ribs were about the only thing we actually ate (they were good ahaha). The steak we ordered was cooked wrong and pretty mushy :/ Seems like the kitchen is possibly the biggest issue with this location. Hopefully they make some changes. read more

We went to Logan's in Goldsboro and the service and food was horrible. Ordered an appetizer (fried mushroom) and was just flour on mushrooms, mushy. Ordered a ribeye sandwich which came out on a small already cut hoogie with a rubber thin sirloin. homemade chips that were cold, and stale. Waitress (M) was agitated to even take our order or even wait on us. we wanted to place our food order after eating the appetizer and she came back before it came out and said let me get y'all's order before I forget about y'all. Food and service was absolutely horrible. read more

This was the second visit for us at this location and it was outstanding. Soup and Mesquite grilled chicken salad was absolutely delicious. Once again the service was outstanding and we both left with full bellies. read more

Logan's Roadhouse - Steakhouses Near Me - Goldsboro, North Carolina

Well I actually wasn't going to do a review because I was out enjoying my Mother's Day dinner.. I must say this is the first time in a while that I enjoyed Logan's . My area was clean , no long wait and my food was perfect. Everything was cooked correctly, my rolls were hot and who doesn't love a hot bake potato. My server was Katie and she was very nice and attentive. Willow keep up the good work. read more

Logan's Roadhouse - 12 0z Ribeye - Steakhouses Near Me - Goldsboro, North Carolina

Salad was good. Steak was a bit chewy. Other sides were okay. Good service and lots of parking.

this place was okay, we had a table of 10-15 and they were super willing to accommodate and the service was great. the food was not that good though, they messed up a couple orders (understandably). but honestly the only good thing we ordered was the terriyaki steak and the cinnamon apples. i would probably not come here again if i had other options for steakhouses read more

Logan's Roadhouse - teriyaki steak - Steakhouses Near Me - Goldsboro, North Carolina

So I have enjoyed Logans for years in my hometown of Monroe NC. Not so much tonight in Goldsboro, NC. Instead of carrying on and on, I will list what happened. 1) Entered the front door. The hostess was sitting down on a chair that customers would usually sit in while waiting. Not a good impression. 2) Server was polite and efficient! 3) I was 1/2 way through my salad and my steak was delivered to table. I took my time and finished my salad. 4) When I cut into my steak, it "medium" at best (I ordered medium-rare). Granted it may have been medium-rare when brought to my table. But again, it was brought probably 5-10 minutes too soon. (NOTE: I did not complain about anything. A manager did not visit table) 5) Steak was MAYBE 1/2 inch thick. Not what I want for a $25 steak. 6) Was never asked if I wanted dessert. Overall, not a good experience. read more

This was a very disappointing experience. The only reason I gave 2 stars instead of 1 was because our waitress was great and the food was ok. The restaurant was filthy and the bar stunk. Grease on the floors and walls. Fortunately our table was not near the bar. I'm surprised this place passes a health inspection. My biggest beef was a chipped glass on my whisky where I ended up with tiny slivers in my mouth. I wasn't cut but don't know if I swallowed any, time may tell. To add insult the manager came over and didn't even comp my drink, I think a lot of places would've comped the whole meal. read more

We were greeted promptly and brought to a nice booth. Waitress was sweet and attentive. Salad and bread brought quick. Salad was delicious and the rolls should be illegal. I had salmon with baked potato, everything was fresh and tasty. Friend had chicken and bAked potato, she loved the rice that came under it. We also had a pitcher of beer, it was delicious. All in all a great meal with excellent service. read more

The staff is always so friendly and helpful! This is a favorite stop for my wife and me.

Awsome 2 nites in a row at Bosco 4 wheeling but eating ribs and steak perfect drinks to the bartender. I do t know how your team is doing it but plse don't change a thing u guys are perfect and I appreciate what u are doing. See u next trip to Bosco read more

Good food and good ambience. The drinks are cold and the waitstaff is very friendly.

Goldsboro NC Logan's Poor attitudes, hostess was rude, asked for extra lemons in water and they had already been squeezed, hairs on table, 30 minutes to get food, Teresa S our server didn't check on us, staff on cell phones . Terrible experience!! I can hardly ever get my disabled husband out to eat because of pain. He wanted Logan's. Bad choice!! Quincy Edwards, mgr, needs to check his staff for rotten attitudes!! Very negative!! Teresa you could have gotten a $20 tip instead of $5. Food was good. read more

My family and I had a great time here. The atmosphere was really nice and so was out waitress. We did have quite a few people but half of them were kids. The food was amazing and I will be going to the local location now. That was my first time there and I want to try more items on the menu. read more

Logan's Roadhouse - Combo Entree with 2 meats and a side - Steakhouses Near Me - Goldsboro, North Carolina

Went here after we were unable to get in our usual steakhouse. Visited with my granddaughter and her boyfriend. I ordered the 8oz sirloin cooked medium along with a baked potato and mixed greens salad. Salad came promptly and was fresh and good. Food arrived and as soon as I started to cut into the steak I knew I was in trouble. The steak was anything but tender and It was all I could do to cut it. Although it was cooked perfectly when I put a piece in my mouth I thought I was chewing on a piece of leather. That steak was on of the toughest I have ever had, No matter how small I cut the pieces the chewing did not improve. The redeeming factor of the meal was the salad and potato. If it wasn't for those 2 items I would have gone hungry. My granddaughter and her boyfriend got the same piece of meat and theirs was either cooked better than mine or they just didn't want to say anything for fear of disappointing me. The wait staff was very friendly and attentive but, because of the steak, I won't be gonig back to this location. read more

Food is always hot and delicious.. we usually go with a party between 12-14 people and they always take great care of all of us.

Lunchtime visit. Greeted and seated quickly. Ordered 6 oz sirloin, I liked the seasoning of the steak. Good lunchtime meal. Service attentive. read more

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Went for lunch with a friend. As we walked in, the high smell of pee hit us in the face. We sat down and immediately decided to leave. There was no way we could sit throw lunch with the aroma of an old gas station bathroom. read more

I really hate leaving negative reviews, but I feel that something should be said about what my family and I experienced. The start of our visit was completely normal and pleasant. We were a group of 7 plus my 2 month old, so we had to wait for a table to be set before we were seated. But that only took a few minutes, and our waitress Haley M almost instantly greeted us and was extremely kind. She took our orders, returned with our drinks in less than 5 minutes, and updated us about when our appetizers would be out. Aside from us she had another larger table close to us that was about 10 people, who were paying when we received our drinks. They were obviously upset and saying negative things about their visit. Then our food was brought to us, but our original waitress wasn't the one serving us. The manager had taken over service of our table, and we then realized our waitress was off to the side crying. After eating our meal, we glanced back over at our original waitress and she noticed, and came over to speak to us. We asked if she was okay, and why she was no longer our server because she was so sweet and doing a great job. What she told us baffled us completely. She explained that the table that we saw leaving were very upset because their food hadn't come the way the ordered it, however that she had made it clear to the kitchen how they requested it to be but she was told they couldn't make it how they wanted. So her table was upset and left 1 penny tip, the kitchen staff were also angry, and ultimately resulted in her manager fussing at her and taking away all of her tables. We felt this was extremely unprofessional and disrespectful of her manager to punish her for one table's experience/opinion. We spoke to her for a few more minutes and told her how great her service was for our table, and told her she deserved more respect than to have tables taken from her and being punished for something outside of her control. We believe the manager handled that situation very poorly to say the least, and we're shocked to hear how he treats his staff. As for Haley, she was very professional, personable, friendly and welcoming. If we ever go back, we hope to see her again and that she's treated with the respect she deserves. Corporate should do something about their management. read more

Called the day before on a Saturday and told them we would be coming on Sunday with a party of 16.....they said it wouldn't be a problem for all of us to sit together! When we arrived on Sunday, we were told we couldn't be seated together, we would have to be separated, and our waiting time would be different! read more

The steaks are always tough. This service is OK. I have eaten there two times and the steaks are always tough whether I send it back or not. It was convenient but I will never eat another steak there. read more

Ridiculous! I had an online order. Pickup time was 30 minutes. I called to let them know I was outside. 10 minutes goes by so I called back. The girl said she would let them know both times. Another 10 minutes so I ended up going in and still had to wait. My food was sitting on the table after waiting. My food was cold and I was over it at this point. I was not the only one waiting for a long time. read more

This review is not so much for the food, but for my server Brooklynne. She provided great service, and always with a smile. When I needed something she was there without hovering and did a great job of anticipating what I needed. I tried to speak with the manager before I left to tell this to them personally, but was unable to do so. I hope this reaches the management. Thank you Brooklynne and good luck in the Air Force if you decide to go in that direction! read more

Great food (hot and fast) and had a wonderful waiter named Brian who was very attentive, polite and funny! Definitely all for him!! read more

Logan's Roadhouse - Fried cheese bacon burger!! - Steakhouses Near Me - Goldsboro, North Carolina

Horrible Food!! Steak was burnt along with the potato. Pork-chop was so hard the knife would not even cut through it

Ordered a $23 steak and I've had much better hamburgers than what I ordered. Very disappointed and I would not recommend this place. I requested a medium steak in which was returned twice for being rare. Then the third was charred so bad on top that it took away from any flavor that existed. I'd rather eat a Hardee's hamburger. The bartender was super nice and great about the issue but as far as food goes I'd pass. Stick to beer or drinks only. read more

Don't waste your time... this place WASTED my time today!!!!! I often have no choice where a work lunch takes me as I leave the client the choice, well today was one of those occasions where the end result leaves me knowing perfectly well that the chain restaurants can rarely get it right. I'll spare you the details but just know that the hostess stared at us when we got in . didn't greet us, just stared at us then grabbed menus and we were apparently supposed to telepathically understand that we were supposed to follow her. Our server seemed hungover from the night before and looked like it too. She struggled to get us started and take our order. Our lunch took...... 42 minutes to come out...... LUNCH!!!! And no, none of us ordered a steak or burger well done, actually the order consisted of one chicken caesar salad (chicken was grissly and salad was dry), fried chicken salad, and shrimp skewer. I worked in the restaurant world for years while in college and I know that LUNCH is never to take that long to come out. It all could have been forgiven if the staff wasn't so weird and attentive. I won't be back, unless I am forced to again, but if a client suggests this place in the future, I will have to tell them that the service and wait time is not worth the visit. I'd rather go across the street to Outback. read more

Cheap food, cheap beer, and a good place to pregame before a night out. Overall the food is that of a lower-budget Outback, while the waitresses bring to mind a lower-budget Hooters. I knew a few people that worked here before and observed their method of cleaning silverware on more than one occasion. Granted, this was over a year ago and things may have changed, but I still only order finger-foods now. In a town with few options, this place is mediocre on good days. read more

This place is the worst I would never recommend this place the service and food are terrible, and my mom cell phone came up missing and management showed no concern at best some compassion would've been great. read more

We stopped out of convenience and the fact that I had eaten here 5-6 years ago and it wasn't bad. Server was prompt and attentive. Bathrooms were terrible. Paper towels all over the bathroom and very dirty. Total neglect for months , not just a day or so. Come on corporate...This place is obviously poorly managed not just by the GM but district too. Food was mediocre at best. Grilled chicken was stinky black from the neglect of the grill. Check out the pic of this urinal. It was worse than most truck stop bathrooms. read more

Logan's Roadhouse - Urinal hasn't been cleaned in months. - Steakhouses Near Me - Goldsboro, North Carolina

We had a good, even tho she was new, server. She did everything to make our experience enjoyable. Thats the only good thing we have to say about my birthday dinner. About 6 girls standing at the podium whe, we arrived. We were told we had to wear masks to be seated. My husband and son had no problem but I have copd and the masks restrict my breathing. And even tho we don't have to disclose medical info and by law they aren't allowed to ask, we explained this to the several girls just standing there. At this point the assistant manager (or maybe a wannabe assistant manager) rudely informed us that they wouldn't seat us unless I wore one. This being the last resort because everything else was packed, I held the mask to my face and we were walked 4 tables away from the door. read more

I definitely will not be returning due to poor customer service, or lack of...I sat at the bar and it was a few minutes before being acknowledged. Short staffed? Maybe. Busy? Not so much. BUT I finally got my tea and a menu. Made my selection and waited to place my order. Server served others, all well and good, yet she never got back to me. In fact, at one point she was standing right in front of me then casually strolled off. No eye contact. No communication at all. I tossed a few bucks on the bar for a tea I didn't even drink and left. read more

Me and the misses went, the menu's could be a lot better, the drink selection on the menus are very limited, the one mixed drink i did order was extremely weak and would cost 3 dollars for an extra shot. The cheese fries were great but it took a long time for our food and our waitress to come see us, after waiting a long time we were asked if we wanted the check and we never got the food. We ended up leaving. They only charged us for our drink and tried to make it up to us but we were done. read more

I have gone to Logan's Roadhouse on more than one occasion for dinner with friends. The service is nice, and fairly consistent each time. The food is really good. The latest time I attended, I ordered a 6 oz sirloin, with baked potato. They cooked my steak exactly how I wanted, and the potato was very yummy. They are usually pretty crowded in the evenings (Saturday nights), but we got a table right away, and our food came out in about 20-25 minutes. I also enjoy their Long Island Ice Tea. I'm a bit of a lightweight, so I enjoy the fact that I can enjoy one without regretting it later. Definitely a fan! read more

After a long hiatus, I returned to Logan's looking for a good steak. Let's start in the men's room. The urinals appeared to have been cleaned since the Obama administration. Seriously gross..brown stains and crud you would expect from a gas station restroom. The baby changing station was covered in black greasy smudges, one's imagination can take them wherever it will about what the substance is. So onto dinner. My longing for a nicely done charred on the outside, medium in the middle steak, is still a longing. The outside of my steak was a gray to brown. The inside was the right color but was a mushy mess. The shrimp that accompanied the steak were way over cooked, clinging to one another, rubbery mess. The grilled vegetables must have been put on the grill first as they were barely hanging onto the skewer they came on. Mushy overdone mess. The following day I found myself making frequent trips to rest so to speak. Makes me wonder if the mens room cleaning crew also cleans the kitchen. I left wondering if it was ever as good as I once thought. I don't think I'll ever find out. There are other options for a good steak in Goldsboro. I'll be going there. read more

Went to dinner at Logans Roadhouse of Goldsboro with our grandson. The lady was very hateful as she said to my grandson you have to wear a mask. He said I have a medical condition. She said well wear a mask or order take out. She was rude. He said i will if you have one. He has asthma. She waved it at his back. I told him she was handing it to him. He put it on around his mouth. As we were going upstairs, she LOOKED around me and said, again hateful, you have to wear your mask on your face. She was a hateful young lady. We left and went to chilis where we were welcome. We eat at logans ever other week, sometimes twice a week. We are very upset with how we were treated. .....ps. spoke to the manager on duty and all he said was yes ma'am. I said, you need to talk to her. She was just hateful. #logansroadhouseofGoldsboro #Shameonyou read more

They have good food. Nice staff when you DON'T work here. The hiring manager for servers fired my wife after she missed 1 day of training due to my wife being sick with pancreatitis. read more

Very poor service. Maybe they were not ready for someone coming in at 3:15. Very few people dining, but their was a full staff on duty. Me and my wife were greeted at the door was taking to the bar area. We requested a table not in the bar area. After sitting for 20 minutes and no one coming to the table and watching staff joke and play with each other. I even watched the manager come to the table beside me and get an employment application from a pretty young girl and he never once looked at us or inquired about our service. No worries we got up walked out and no one even said a word to us. read more