Found this business through trip advisor and a coupon they had. Made my first appointment, which Shannons assistant first asked me a day before to change because Shannon had someone reschedule. Then a second time the next day she asked if I could just come in earlier because she was "too tired" (I couldn't I was in school in ashland and had to drop my kids in medford). She told me that was totally fine. Wish I could include the screenshots of texts in this. Maybe I can in the comments.
Anyway, the way that transpired I thought was pretty unprofessional. You should know your limits and book yourself accordingly. Shannon flat out admitted to me that she was "so tired she could barely see" at which time I said I could just come back sometime that week but she told me to just stay because she had another appointment after me anyway! But I looked past this all because I know shit happens sometimes. She was nice enough during the session, talking me through it, being patient with me since I'm a first timer but at the end she told me that I could come in sometime that week for a complimentary fill if I wanted them more full because she was so tired.
At the end of the appointment I presented her the coupon (which I had first texted her about and she said she would accept). This is where I think the first problems on her side came about. I don't think she remembered I had a coupon and maybe didn't appreciate that I used it either because her countenance changed dramatically. I looked past it, because she was "tired".
I texted a few days later to make a full appointment, even expressing that I hope she had got some rest and was feeling better at this time. Her assistant texted me with an appointment time. Few days later, her assistant texts to cancel the appointment because Shannon didn't have her product (glue im assuming). So I rescheduled.
This whole time I had set an appt for the 5th. Two days before my wedding and stressed to her assistant (nicely) the importance of that appointment because I was nervous it would be rescheduled especially with it being right before my wedding. Her assistant assured me that appointment wouldn't be rescheduled.
Yesterday I get a text from Shannon along the lines of, "I regret to inform you that I cannot keep your appointment and can't service you anymore because you have no regard for my wellbeing, time, and my product". So now here I am a week before my wedding appointment cancelled.
I'm NOT a mean person, I even took a whole day to think about writing this review. The only reason I'm writing this is because I don't want this to happen to anyone else. I understand life circumstances. But when you run a business it is your responsibility to make sure you don't overextend yourself and you can service your clients in the most professional way possible. Through each appointment Shannon talked about how much she overextends herself and how she does 14 hour days and is tired she can barely see.
Shannon is a nice enough person from what I can tell, I assume these extenuating circumstances have caused her to have some incongruence with her normal persona, but I don't believe that affords an excuse. I was in no way pushy, mean, or entitled. I rescheduled when I could, told the assistant when I couldn't (and was told it was "totally fine if I couldn't reschedule") and even checked up on shannons wellbeing barely knowing her as a person. She does a fine job, as far as I can tell these being my first extensions and her salon is adorable and peaceful. I'm sad to write this but it may prove valuable to others who have time restrictive events they would want professionalism shown in. read more