1. LOFT Outlet

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Westbrook, CT

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LOFT Outlet

4.7 (3 reviews)
Closed • 11:00 am - 7:00 pm

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Kohl's

Kohl's

3.0(6 reviews)
0.6 mi
•$$

Clean, bright, easy on and off I-95! Kohls is the only true department store we have in the area…read more In the plaza is 5 Guys burgers, Supercuts, a pet supplies store and Big Y. Across the street is a west Marine, Dunkin Donuts,, Wayback Burgers too. Pizza across the street. I'm not into strip mall and I was dad to see more of the shoreline be built up -- but it has been made attractive.

Nasty Manager Lydia! Manager Lydia is/was rude,…read moreconfrontational, threatening, bullying, racist and rude. And I was having None of that. When a customer presents a kohls coupon to be applied to their account and the manager decides ( she doesn't agree) she intentionally held up the transaction, because she (Lydia) wants to tell the customer all about how she feels, to include telling the customer, oh you want twenty dollars, do you want me to "go in my purse and grab twenty dollars" in efforts to disrespect and humiliate the customer, she should be relieved from her job. This was All stated in front of the Asst Manager Sara. Sara had to calm Lydia down. Lydia stood behind her assistant manager and proceeded to Antagonize a customer service Nightmare and she is the Manager? When Sara came to finish the transaction, she said "Oh its all done"..So Lydia wanted to keep me their with my credit card in her hand to continue an unhealthy debate..."Wow" I have been a Loyal Kohls customer for 20 years. I have filed a complaint on line, and over the phone. Please contact me as there is more to the story. By the way I purchase $800 worth of clothing and I was told " who cares". My question to Kohls CEO is does Lydia represent Kohls, and their Mission, Value and Vision for Kohls?

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Kohl's
Kohl's - Kohls needs a New Manager!

Kohls needs a New Manager!

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LOFT Outlet - accessories - Updated November 2026

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