1. Carter's Babies & Kids

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Westbrook, CT

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Carter's Babies & Kids

3.3 (7 reviews)
Closed • 10:00 am - 9:00 pm

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Kohl's

Kohl's

3.0(6 reviews)
0.7 mi
•$$

Nasty Manager Lydia! Manager Lydia is/was rude,…read moreconfrontational, threatening, bullying, racist and rude. And I was having None of that. When a customer presents a kohls coupon to be applied to their account and the manager decides ( she doesn't agree) she intentionally held up the transaction, because she (Lydia) wants to tell the customer all about how she feels, to include telling the customer, oh you want twenty dollars, do you want me to "go in my purse and grab twenty dollars" in efforts to disrespect and humiliate the customer, she should be relieved from her job. This was All stated in front of the Asst Manager Sara. Sara had to calm Lydia down. Lydia stood behind her assistant manager and proceeded to Antagonize a customer service Nightmare and she is the Manager? When Sara came to finish the transaction, she said "Oh its all done"..So Lydia wanted to keep me their with my credit card in her hand to continue an unhealthy debate..."Wow" I have been a Loyal Kohls customer for 20 years. I have filed a complaint on line, and over the phone. Please contact me as there is more to the story. By the way I purchase $800 worth of clothing and I was told " who cares". My question to Kohls CEO is does Lydia represent Kohls, and their Mission, Value and Vision for Kohls?

My last visit to Kohls looked like they may be closing. The store was very bare. The selection has…read morealways been limited, but this time, I couldn't even find anything to use my coupon on & gave it to another shopper.

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Kohl's
Kohl's - Kohls needs a New Manager!

Kohls needs a New Manager!

Kohl's

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Carter's Babies & Kids - childcloth - Updated October 2026

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