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    LOFT Outlet

    3.0 (3 reviews)
    Closed 11:00 am - 6:00 pm

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    7 years ago

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    6 years ago

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    Coach - They are ready for Halloween 2024!!!!

    Coach

    (32 reviews)

    $$$

    Nice, clean store as with all other Coach outlets. Also lots of items on sale. Scored a purse for…read more$119. Mid-size, black leather exterior and red interior. Bought a wallet for my son. Elvira helped me and my sister out today. Courteous and made some small talk. I'm not big on engaging in convos, especially during a pandemic, but my sister was entertained. Checkout was quick. Join the Coach Exclusive insider club, if offered. You'll get all the good upcoming deals. I don't have a preferred Coach outlet that I go to, but this is my stop between SoCal and the Sierra Valley. Coach was our only stop in this outlet center... others stores in this center were just *meh*.

    Visited the store on 2/12, travelling from Flagstaff AZ to Lodi CA. I was excited to find this…read morestore on our route to Lodi. I was specifically looking for a wallet for my vintage Coach shoulder bag. I finally found one! I stood in line, there was one person in front of me and one person at the register. Unfortunately there was only 1 associate working the register. I found this odd as there were a handful of associates working on the floor and the store was not busy. Finally an associate came up to the register and helped the person in front of me. The other customer was having an item wrapped, the reason for the long wait. Then when the associate was done ringing the person up that was in front of me, she looked at me then left and went back to the front entrance to talk to the security guard that was stationed there. So I continued to wait, while someone is having their item wrapped and wondering why the associate did not help me. There wasn't anyone behind me. I should have just left but I had been waiting for 6 months to make this special purchase. Finally a different associate came to the register and checked me out. She asked if anyone helped me-told her "No" as this was the truth. I have shopped at the Coach Outlet store numerous times in Ontario, CA and have received outstanding customer service at that location. This was the most disappointing experience ever. I felt the associate that rang up the customer standing in line front of me was just too busy conversing with the security guard. Angelette White did reach out to me on 2/18, after I completed their store survey. I did respond on 2/24 to their email, letting them know when to call me but I have yet to receive that call.

    LOFT Outlet - womenscloth - Updated May 2026

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