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LOFT

5.0 (1 review)
Closed • 10:00 am - 7:00 pm

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2 years ago

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Aldo Shoes

Aldo Shoes

(4 reviews)

$$

I guess the reviews below are pretty accurate. Went to return 2 pairs of boots. 1 purchased online,…read more1 ordered in store by an associate. The woman "assisting" was extremely rude and told me I could not return with the proof of purchase I had as neither stated how they were purchased. I called online customer service after leaving and the lady was very helpful. She asked me to return to the store and out the associate on the phone and she could provide all the detail needed to do both returned. The associate refused to take my phone and speak to the customer service rep because they are "a store, not online" Low and behold the associate was able to do one of the returns and provide me the info that was needed for the second return. Magical. With a little bit of effort you can actually do what the customer asked. I can guarantee this single associate had made the Lake Grove store lose any of my figure business.

Their customer service is bad. I always feel like I'm being…read morestared at or talked about at this place. I went in their today and the place was 90 degrees and I was sweating, mind you its 10 degrees outside. I said to my mom "jeez its hot in here", the lady at the counter said "pshh shes complaining about how hot it is in here meanwhile she's wearing a scarf". The woman was referring to my mom, who never commented on how hot it was, I did. But really? Why would you make a snarky comment like that? You work in retail and deal with customers everyday, cut yourself a piece of humble pie and relax, there was no need for your comment. I was simply stating how hot it was in there to my mother, no one else. I just can't stand it when I can hear employees talking about customers.

Kohl's

Kohl's

(38 reviews)

$$

Your girl forgot about this magical place. To all my Harry Potter fans, I feel like this store is…read morelike the room of requirement. You walk in and what you need you will find in some area of the store. I was here over the weekend and popped in after getting my nails done next-door. I went in with one goal, and one goal only . Get an ugly sweater for our upcoming party. Not only did they have a plethora of sweaters, they came to play with a whole bunch of assorted holiday apparel. And was it expensive? No, not at all. There was a sale on the holiday apparel, as well as an extra 25% off if your rewards member. Pro tip: you do not have to be a credit card holder to be a rewards member. Now all you have to do is put your phone number in after you quickly register for free and you get the perks. Gone on the days when we used to have a store credit card for these things. Also, I felt like such an old lady at the checkout. Now, this location has self service checkout kiosks. And even though I thought I was smart enough to use one I kept on beeping because the security tag was still on my ugly sweater. Staff came over to help and they did not make me feel dumb about it at all. They also explained to me how to properly use the kiosk as I was completely doing it wrong. And for the holiday season, it wasn't too packed. The stores kept nice. There was so much stuff that I really kinda wanted to go back and shop for myself . Because the it's the holiday season and it's about giving and that's what I'll be doing for the next couple weeks. : P

Have you seen the new transformation of Kohl's joining forces with Sephora…read more My daughter is finally in heaven hanging out trying the numerous samples while I do my old lady thing looking for bed sheets, towels, shower curtains and shoes. If you don't already know they have a drop off here for your Amazon returns, you don't even have to put it back in the original package they will take pretty much anything and they even give you a coupon to shop with when you do a return. Win win.

LOFT - accessories - Updated May 2026

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