I recently decided to purchase a new boat. I had pretty much decided the yamaha 212x was the right boat for me. Lodders Marine sales person
( Brad ) Helped us from the outset. He was not high pressure and answered all our questions. Unfortunately one detail about the 212x that I asked about several times was relayed incorrectly to me. It was wether or not the 2017 212x has a GPS controlled speed option. Both the yamaha website and boattest.com Give the impression that it does. And I was told by Brad that it did indeed have it. This was vital for me since I wakeboard and it is near impossible to hold speed on a jet boat while wake boarding.
Long story short, Throughout the entire process after I bought the boat and found out it didn't have the feature on it, Lodders marine was a great company to deal with.
Brad our sales guy stated that he did give information that was incorrect and that he and management would make sure it was made right. They researched options and allowed me to look into my own options that I would be happy with.
In the end they purchased and installed an aftermarket GPS controller that I picked out with $0 charged to me.
I was never made to feel like I was putting them out or made to feel like it was a fault of my own.
I cannot say enough about a company that does the right thing when things don't go as planned. Mistakes happen and how you deal with them is what makes the difference between a good company and just another place to take your money.
Although more were involved in the process and deserve credit, I only dealt with a couple of people. Brad our sales guy and Jason who helped me with the selection and install of the controller. Both deserve credit for how this was handled, as well as management and ultimately the owners of the business. I would not hesitate to recommend any one to purchase from Lodder's Marine. read more