I can't explain my frustration. For my granddaughter's 16th birthday we paid for her to take PADI…read moreclasses, purchased mask, snorkel and fins, then paid for her to do her Open Water at the quart in Lima, OH. It's been over a year and dozens of calls, emails begging and pleading to have them submit her paperwork. I strongly recommend never using this company!

The great staff, Linda, Frank & our diving instructor, Kim are nothing short of fantastic. Kim…read moretakes the time to explain the material and puts in in real world terms. Linda & Frank are extremely experienced in diving and are very knowledgeable in helping make good choices for our equipment. Looking forward to many more classes and joining them on dive trips in the future.

My colleague attended a CPR course at this establishment with Gene as the instructor…read more Unfortunately, this was a jarring and unpleasant experience. She is a nursing mother, and so asked if she could use the shop's restroom to pump, to which Gene replied that the restroom was unusable for at least a day because SCUBA suits were bringing drip dried, and having a customer use the facilities there would be a liability. He also denied any locations nearby had restrooms, or any other rooms at the establishment could be used. My friend resorted to crossing the street to a cabinet store who thankfully allowed her to use the facilities. Even apart from this, CPR the instruction itself was stressful, involved a lot of yelling, and was overall a negative experience. The instructor included a firearms scenario in the instruction, utilising a fake gun. Gene assumed the role of yelling distractor, 911 operator giving incorrect information, and criminal who steals the fake gun. All this to say, not what you'd expect from a CPR class, or an establishment of any kind.

This is a hidden gem of a SCUBA shop. It's been in the Hartwell area for nine years and the owner…read moreGene is super friendly and helpful. This is a well stocked shop for all your SCUBA needs and they even offer CPR/Basic Life Support Classes.

OWD lessons were gift from husband. Everyone was friendly and female owner wanted to be helpful…read more However, after getting a nasty sinus infection, I had to postpone my lessons. Was told the instructor would call me to set up times. This never happened. We pestered the owner several times and since we had a travel date for my open water lessons, we got a little feisty. Classes I did have with others were too long with rabbit trails of diving stories. Male owner was around, but won't say hello even when you did. Place is not in a neat order or dusted. Not a great first impression. Once in water, got great instruction, but customer service was appalling.

Customer service was great. They were attentive to all my needs! The instructors are safety…read moreoriented and very thorough. The selection of products is limited in the store but they order products lighting quick. The refresher course was a pleasant experience.

Oh my gosh! Joly and his staff were great. We went in to buy a mask and snorkel for our snorkel…read moretrips in the future. We were just folks from suburbia trying to get educated on the best personalized mask/snorkel combo. Joly was so helpful and educated us on what we needed. We both walked out with the most comfortable mask for each of us. The prices were reasonable (at least we thought so having no basis for what the heck snorkel equipment costs!) We used them in St. Kitts with success, albeit we both had to adjust the tightness of the straps because we were actually in the water and not in the shop. This did take about 20 minutes to get right while floating in the ocean. Highly recommend Joly and his staff at Tri-State Scuba!

I really can't say enough good things about Tri State Scuba…read more Joly and his team are first and foremost dive enthusiasts and experts and you can tell when they are teaching the passion they have for the sport. Secondly, the customer experience comes first to them. Joly has gone out of his way multiple times to make sure the gear I was purchasing was the right size and was the perfect gear for what I was looking for, on top of that he saved me more than a few hundred dollars. Steve and Mike, the dive instructors, are true experts and excellent teachers to boot. I never felt rushed or under prepared for any task or skill they would reach. Consummate professionals. Coming from KY, I was asked a few times by friends and family why I was driving to Cincinnati every weekend for SCUBA class and it's because there is no better experience, environment or team to learn from in the Tri State area. Literally can't say enough good things about each member of the team and how much of a resource they are. Above and beyond is an understatement. If you want to get into SCUBA diving, don't hesitate to come to this shop.

Truly the best experience I could have hoped for when picking where to earn my open water…read morecertification. From the first time I walked in, the staff was extremely helpful with teaching me how their training works and pointed me in the right direction to get started. The facility is perfect for training and the in house pool is extremely warm to keep you comfortable during the pool dives. I also love seeing all of the programs they host for younger divers. It's such a great way to see younger kids getting interested in diving! Thank you to Lynn, Cindy, and the rest of the staff for helping me earn my open water!

Lynn, Cindy and everyone at Aquatic Realm Scuba Center are beyond top notch! If you are thinking…read moreabout getting your Scuba certification and you want to learn from the best, this is definitely the place to do it. I cannot recommend this place enough!! We completed our Open Water certifications here and since then I have been back for a digital photography class and Project AWARE Coral Conservation class. We also plan on continuing our diving education and certifications with Aquatic Realm. They have their own onsite heated pool and nice dive shop. Plus, if they don't have something in stock that you are looking for they can order it for you, bonus! Stop in and see the great folks at Aquatic Realm! They will definitely take care of you!

Great dive shop with great folks, a very good selection of gear in-shop, plus rentals and trips and…read moreclasses. SSI - but don't hold that against them :)

Wonderful knowledge people. Very clean organized facility. One of the best dive shops I've seen.read more

Great customer service and they offer private classes for a bit extra. I've had some certifcation…read moredives get rescheduled, but other than that, I have no complaints. I recommend the equipment class that is offered - its a good class and a great way to learn easy fixes to common problems with scuba gear. They offer kids parties too! As mentioned, its a PADI shop.... not that it means much, as I am still trying to figure out the SSI vs. PADI scheme.

Made learning fun in a clean, professional, and laid back environment. Would definitely recommend…read morefor SCUBA introduction or certification.

Great local business located right off the highway. Friendly and knowledgable staff. Good spot for…read moreanything from learning how to Scuba dive to advanced classes/certifications.

From the owner: We make learning to dive an easy and enjoyable experience We have been awarded the 2012 PADI…read moreAmericas Dive Center & Resort Overall Outstanding Achievement Award from over 1700 other dive centers and resorts in North, Central and South America. We have trained thousands of divers since 1981. We are the only PADI 5-Star Instructor Development Center in Southeastern Wisconsin. We are the only facility authorized by both the state of Wisconsin and PADI to conduct recreational scuba instructor training We are the only dive center to have three locations to serve you better. We have factory trained and authorized technicians who can service the following brands in house; we do not send equipment out to other companies for service: Scubapro, Oceanic, Aqualung, Zeagle, Sherwood, Apeks, Poseidon, Dacor, Mares, Dive-Rite, Atomic, DUI, Viking We have the largest instructional staff in Wisconsin. We have on staff 17 PADI Instructors, 3 PADI Assistant Instructors, 5 PADI Divemasters, 6 DAN Instruc

These guys were a lot of fun! I took my whole family to the discover scuba event. Our kids loved…read moreit. Mike and David were very informative. Had no idea of the travel opportunities. We are signing up for class.

I was absolutely terrified to scuba dive. After ten years of telling my husband I wouldn't get…read morecertified, I decided to take the plunge (pun intended). One of my friends put me in touch with Brett, and he was literally a dream. Everything about the way he conducts his business is professional. He makes the entire process as easy as possible, and even though I am a very high-strung, anxious individual, his calm nature coupled with his compassion, made the experience beyond fantastic. There were several skills that were more difficult for me to attain, and he was patient, understanding, and always provided me with the information to complete the task at hand. He worked around my schedule, was efficient, and now thanks to him, I'm ready to scuba dive all over the world. If you're wanting the best experience possible with scuba diving training contact Brett...you won't be disappointed. And ps...I rarely post reviews, but this experience was too fantastic to not share!