Jay, our tour guide was delightful! We enjoyed our tour of Little Havana, South Beach and more. The…read moreinformation was great and we got to see amazing wall artwork. He gave us great advice for other places to see. This was a great way to learn about Miami.

What should have been a fun day playing tourist in our own city turned into a perfect example of…read morewhy visitors leave Miami frustrated. We showed up at 9:10 AM, exactly as instructed, only to be told our booking had been moved to 11:30 AM without any notice whatsoever. No email. No call. Nothing. Just "oh yeah, it was changed." From there, it was 30 minutes of standing around, being sent back and forth between employees who clearly had no idea what was going on. Eventually, we were told we'd receive a refund and a free boat tour as compensation for the inconvenience. Sounds reasonable, right? Except when they went to process it, they tried to charge the boat tour tickets against the refund credit -- essentially undoing the compensation they just promised. If we hadn't been paying attention, we would have been charged anyway. Luckily, we caught it, demanded clarity, and only then did they issue a full refund and actually give us the boat tour tickets for free like they said they would in the first place. The boat tour itself (celebrity homes) was fine -- nothing special -- but that's not the point. We're locals who intentionally tried to spend the day as tourists, and this experience made it painfully clear how miserable this must be for out-of-towners who don't know better. Disorganized, misleading, and careless with customers' time and money. Miami deserves better than operations like this -- and tourists definitely do.

We took the two hour bus tour. Gave a great and positive overview and feel for Miami, especially…read morethe design district and Wynwood areas. He gave a lot of context on Miami Beach as we drove through there as well that we didn't realize despite staying there. We stopped at a great Cuban sandwich shop (wish I was hungrier when we stopped to try more). Wonderful customer service, they went above and beyond. I made a mistake on a last minute reservation. They went waaay out of their way to accommodate us so we could take a tour, despite the mistake being 100% mine.

This is a most do if you are in Miami, great staff. They are knowledgeable, polite and…read moreaccommodating.

If you want to get around Miami and save money on ride shares and taxis this is the way to go…read more With that being said only book this if you have most of the day to devote to the experience. Traffic in Miami can be busy and something a few miles away could take 20 minutes to travel to so choose your stops wisely. We started the trip at the bayside shopping area. The salesman explained each stop so we had a plan before getting on the bus. The buses were packed and we had to sit downstairs with no air conditioning to go to the first stop. Luckily it only took about 10 minutes. We got off by the beach and enjoyed walking along the boardwalk then spending a half hour on the beach before finishing our walk to the second stop. They say the buses come every 30 minutes and we always seemed to wait 15 or 20 minutes before the bus came. Stops were easy to find with little red signs. We then took the bus to little Havana and enjoyed lunch there. It was fun to drive by the other locations but with the timing we did not have enough time to get off and explore to be in the right area around lunch. They give you headsets that let you listen to facts and information about Miami. Overall the experience is what you make it.

Took the From Miami: Everglades Airboat, Wildlife Show, and Roundtrip Bus tour…read more This is one of the more affordable options for this activity, with 2 departure points & 2 departure times depending on day, but isn't very well organized. The airboat tour was decent but we were told to listen out for announcements for the animal show & bus departure, which neither of us heard. At least one other group didn't hear the animal show announcement too. There was supposed to be a complimentary professional airboat photo, but ours got lost. No estimated time of departure was given & we didn't see some people on the bus on the way back. The driver didn't seem to do a headcount before leaving. Granted, he did warn us that we would be left behind if we weren't there when the bus left, but a headcount & a short wait for stragglers are pretty standard tour practices. The lights on the bus didn't work & the bus seemed a bit old too.

Booked this tour a few weeks ago for a Saturday 2:30 tour. We had the bus to ourselves. Seats were…read morevery comfy. Bus was very nice and clean. Charles was great. We were lucky the weather worked out for us and got to open the sunroof.

Cool bus tour of Miami. Great tour concept with glass roof that fully slides open to give great…read moretour experience.

I enjoyed Key West. I recommend that you take a bus from Miami to Key West because we can enjoy…read moreEverglade and the overseas highway. Everglade was huge. It took one hour to get out of Everglade. We could not see any Alligators or animals. It was still okay. The tour guide told me about one of UNESCO: 's World Heritage sites. Overseas:s highway was amazing. The highway should be one of the seven wonders in the United States. It was raining. But it was still okay. We had around 5 hours in Key West. You may use a trolley. But U used a bike. There are a couple of rental bike shops on the island. I could visit Truman's Little White House, Hemingway's residence, Fort Zachary Taylor, and Southernmost Point. The trip to Miami was comfortable, I could sleep. I could use a bathroom inside the bus. Overall, this was a reasonable trip. I loved Key West!

the bus was very old but most importantly very dirty (especially the bathroom). the guide was very…read moregood talking when selling tours but very quite about why we were stuck in the traffic for about an hour.

1 day tour to the key west…read more Our tour guide/bus driver was CINDY. She was so GREAT! 10/10! I booked my reservation online at : https://miamidoubledecker.com/ and made my payment at the south beach office/pick up spot(305 Lincoln Rd, Miami Beach, FL 33139) that morning that you are picked up-$40 cash only Cindy picked us up right on time in a double decker bus. She was nice enough to do a mini city tour as we left the city. She had a great attitude the whole way through and made sure we were comfortable before we left (seeing if the air conditioning was ok and if anyone needed translation in Spanish). She gave us a return time after the 6 hour free time at key west, warning us about how expensive it can be to Uber back but not in a threatening manner(I've been on tours where the bus driver was actually going to leave us stranded if we didn't return on the dot). She made sure we were all on the bus before we left. We even got back 30 min early. They offer discounts for the hop on hop off while you're on the bus(cash only)

Do yourself a favor and STAY AWAY from Miami Tours. This was, without a doubt, the most…read moreunprofessional and dishonest experience I have ever had with a travel company. We booked a tour for April 18, 2026, and arrived at the departure point at 9:00 AM. At 9:10 AM, the staff told us we were "late" for check-in and claimed the driver didn't even show up because "no other passengers had checked in." They refused to help and told us to try our luck with another company a block away. Here is where it gets ridiculous: We went to the other company, paid $35 (Miami Tours charged us $50), and got on a professional, punctual bus. Ten minutes later, that bus stopped right in front of Miami Tours to pick up more passengers. The EXACT SAME STAFF MEMBER who told us their tour was cancelled and that there were no other options boarded our new bus to escort the group. When I confronted him, he pretended he didn't know us. The Aftermath: Zero Accountability: I have sent multiple refund requests through their website--ignored. Abysmal Service: I called their office four times. Every single time, the representative hung up the phone on me before I could even finish explaining the issue. Better Value Elsewhere: The competitor a block away is not only $15 cheaper, but their schedule (10:20-20:50) is far superior to Miami Tours' restrictive 09:30-17:00 window. They took $50 for a service they never provided and are now actively dodging my calls. Save your money, save your time, and go to the more professional operators nearby. This place is a total sham.

So amazing - great itinerary, level of detail and time at each stop. Much better than figuring out…read moreon our own or a big bus

We absolutely loved our tour! The 90 min. flew by! We picked the Million Dollar homes tour and we…read morelearned so many fun interesting things about the expensive homes in Miami! We had a comfortable convered seat during the tour. Our bilingual tour guide was amazing and I would highly recommend this company!

The team & drivers were very responsive & efficient. They even helped keep my trip within my…read morebudget. I would def book with them again.

This is the 2nd year our organization has booked with Miami Motorcoach for our annual statewide…read morecollege tour and it will definitely be the last. The first year was okay albeit a very old and outdated bus, but we decided to give it another try. The bus this year was more antiquated then the first and was not inspected thoroughly before picking up our group. Midway through our trip the driver discovered that the air pressure needed to be fixed and pulled off at an exit. Approximately 40 students and staff were stuck on the side of the road in Gainesville for 5 hours waiting for a mechanic to come fix it. The mechanic was taking forever so the bus company decided to send another bus from Tampa to pick up our group and drop them off in Orlando. Our students missed their lunch reservation and had to order pizza and then also missed their dinner reservation because they were dropped off. We had to quickly find a venue willing to fix dinner for 40 people with an hour's notice. The worst part is they missed the college tour for the school that everyone wanted to visit the most, UCF. They settled for just visiting the bookstore the next morning, but were not able to have their group tour rescheduled. The bus company offered no compensation for the inconvenience due to their negligence, no apologies, and basically said we should be "grateful" they even sent another bus to pick us up instead of leaving us on the side of the road. They acted like they did us a favor. This is the worst customer service we have ever received and will gladly take our business elsewhere. The only positive of the trip was the driver; the students loved him and he was very friendly and kind. Avoid Miami Motorcoach at ALL COSTS!

We book one day trip to key west. The bus supposed to pick us up at 7am but the bus wasn't on time…read more The bus was late about 20 minutes and I called the number on my receipt the guy just hang up the phone before I finish. Very unprofessional!

Booked speed boat tour for 11am. Turns out our tickets weren't confirmed. When I called them they…read moresaid I need to work with the actual vendor. The vendor says they have no reservations and never received any money.

I used Miami Limo Coach yesterday for my daughter's prom for her and her friends. Jimmy and Andres…read morewent above and beyond to make things run smoothly. I would definitely use Miami Limo Coach again and I highly recommend this company!

Top notch, super responsive, they will answer all of your questions quick…read more Driver showed up on time and was very nice. There was ice in the cooler, cups, sodas and bottled waters. Whenever we were ready to be picked, just had to text the driver and he pulled right up. We had a ball and we highly recommend their services.