READ THIS: It took me a few days to even find the words, I'll try…read more I was desperate to get my 75-pound doodle groomed after chemo treatments and before he started 20 days of radiation for cancer. I waited too long and had such a small window, but Shell squeezed him into her insanely busy schedule just simply out of the kindness of her heart. When I picked him up he looked incredible, easily one of the best grooms he's ever had in nine years. Then, when I went to pay, she told me she was covering the entire visit. I tried to argue, I was so determined to pay and tip her big, but she wouldn't budge. She just said, 'You have enough going on.' I completely broke down crying right there. I've told this story to so many people this week and I cry every single time, watching them tear up too. *Shell, your talent is amazing, but your kindness and compassion is what I'll never forget. You'll be seeing a lot more of us. Thank you from the bottom of my heart. Everyone needs to go see her, she is so worth supporting. "WHERE PETS ARE TREATED LIKE FAMILY"

Have brought my 2 Yellow Labradors here for enzyme baths, nail trims and brush outs. The dogs…read moresmell so fresh after the spa treatments. Nice people own and staff the business. All of them I've met are thorough professionals. Highyl recommended.

We hold Rocklin Pet Spa in the highest regard. I cannot speak highly enough about Susie and her…read morestaff. My dog Parker is typically anxious during grooming sessions, yet the team consistently demonstrates exceptional kindness and patience, which allows him to relax almost immediately. They dedicate time to understanding my dog's individual needs and ensure his comfort throughout the process. As a result, his coat is healthier than ever, his grooming is consistently excellent, and he exhibits a joyful demeanor upon pickup. It is rare to find individuals who exhibit such genuine care. They do more than groom my dog; they provide him with comfort, relaxation, and happiness. I am sincerely grateful for the compassionate care they consistently offer.

I've been bringing my cat to Rocklin Pet Spa since 2023 and had consistently good experiences until…read morethe past year, when she's come home with two unexplained injuries. The first being bloody scabs on her face last July. I spoke with the owner, and while we couldn't agree on the cause, the scabs healed and I gave them the benefit of the doubt. It felt like an isolated incident, and they seemed genuinely interested in making sure she was okay. The second incident happened more recently and is harder to set aside. After her appointment, her groomer pointed out a large patch of missing fur on her back. I was asked whether she'd had recent flea treatment or vaccinations, and the answer to both was no, with her last vaccines being eight months ago. I didn't want to jump to conclusions since I was looking at her while she was in her carrier, so I waited until I got home so I could properly assess how visible it was once she was up and moving about. I got home and confirmed that the patch was significant and clearly visible. I would've 1000% noticed something like this. I was with my cat the entire morning. She was sitting on my lap and I was petting her back just 30 minutes before her appointment; it would've been hard to not notice such a significant amount of fur missing as it would've been right in my face and I'm the type to notice if this cat has so much as a booger in her nose. I called back and spoke to her groomer who insisted they didn't remember anything happening during her appointment that could've caused this but they also said that they didn't notice the very noticeable missing fur until near the end of the appointment. I don't know what to make of that, but I am positive that my cat did not arrive this way. The saving grace is that my cat didn't seem to be in any pain and fur grows back (although I'm sure that spot on her back must have been really sore). This was an extremely upsetting experience as my cat is so sweet (even the groomer said she never gives them any trouble) and I only want her taken care of. Let me be clear: I don't believe anyone set out to harm her, but I can't overlook this careless incident and I just don't feel comfortable taking my cat here anymore unfortunately.

Wish I could give more than 5 stars. We have an 11 year old 180lb St. Bernard that we took to…read moremultiple other groomers over the past year and all have quit 1/2 thru or just flat said no. Because of that she had matting and flea issues, and sadly she was just a mess. They got us in and took their time making her comfortable and she looks the best she has ever looked in the 10 years we have had her. Great updates before, throughout, and even the next day! Photos (printed photo super cute touch). All together 10/10 experience. Worth every penny.

Great place, friendly, did a fantastic job on our German Shepherd!!…read moreI was a bit surprised to just see the dogs that were done milling around in the salon area with other dogs up on the tables getting their grooming, but it apparently works; no one seemed anxious, no barking or fuss, just happy puppies when I was there

I've been coming here for years. Helpful staff and they do a wonderful job grooming my very furry…read moreBernese Mountain Dog!

Everyone has to know that they are open again, what a blessing, we r so excited to see them open…read moreagain. I go there every week for the dog wash and treats. Love going there and my dog Luna loves it too.

Everyone has a nice stress free haircut today ! Definitely would recommend Amber since my little…read moreblack dog MeiMei has a hard time with other groomers and Amber has a lot of patience and did a wonderful job with my little rescue dogs

No call/no showed on us this morning for our 3 animals…read more Seemed pleasant and on top of it at first when I reached out two months ago, I am due any day with our first baby so was really looking forward to getting the animals taken care of. Reached out first in March to make sure it happened. Texted twice this morning with no response and appointment time has now passed. Edit- Saying I missed your update texts on Yelp is a blatant lie and I wish you more accountability in your future endeavors.

Everything went will. She had a bath, nails cut and teeth brushed. Not sure if the teeth brushing…read morewill help her. lol I'm thankful that they can take good care of her.

Everything went well and my Jasper looked great and overjoyed at his new short hair cut for summer…read more Coat is smooth, no knicks and nails trimmed nicely.

Best dog groomer I've ever had - listens to your questions then offers her suggestions. Clips all…read morebreeds to perfection. My Yorkie looks great, and she knows it.

My fur baby is happy to go to be groomed and still happy when I pick him up. This means alot to me…read morebecause I have been places were my fur baby is cowering and can't wait to leave or starts shaking when I drive up ( no I do not take him in when this happens). I'm just so happy with thr job they do and the amazing customer service.

I like it here! My dog always looks adorable. They are easy to get an appointment with. Expect your…read moredog to be there for several hours though.

They are the best groomers we have found. Goldendoodles are very difficult to groom because of…read moretheir coat They did a wonderful with our little girl and she came out beautiful. They also did a great job with our Sheltie. He always comes out with a great cut and shiny coat.

Stephanie did an Outstanding job grooming and cutting our mini-American Eskimo Ollie! She is also…read morekind and caring and we could tell Ollie appreciated Stephanie's kindness.

Horrible pet salon, we always take my dog here to get his haircuts and it never went bad up until…read morethis recent time. My dad picked my dog up, Stephanie the manager was the one who cut his hair and when he got picked up all she mentioned was how "he was just a little nervous" and that was all. No mention about the wound or dry blood on his fur. The two days after I noticed my dog was acting odd and unusual anytime someone pet him he cried and seemed like he was hurt, at first I thought it might've been a random injury within because there was nothing wrong with how he was walking just a little more bit scared than usual. Then around third day I came home from work and sat on the floor to greet him and pet him sure gently just putting my hand over his head to back massaging very delicately, and when I passed his head he cried and I also felt a hard scab like thing. I then told my dad and aimed the flashlight on his head to see what it was and all we could see was dry blood and the screenshot within the last image provided was what we saw. We think only knew it was due from his haircut because he had only been acting weird after coming back and crying randomly. We then went to the salon the next day early opening and brought him so we can see and they immediately tried defending there staff, yes apologized for the very least and offered to either clean it up as best they can right now or go to any vet place to help him further more. They also mentioned the charges would fully be covered so we took him to the vet the day after and they told us theyd have to sedate him which was super scary knowing he just turned 13 years old, and not only that they mentioned the cut was analyzed as a blade cut from the haircut gear they use and that the cut was one centimeter deep and width in size. The cut was also infected due to the time passed since after his haircut and it would've all been significantly less traumatizing and less painful for my dog if they would've just told us the mistake that occurred. If it was said day of it wouldn't have been infected nor needed so much more to go through but the manager Stephanie didn't wanna take accountability clearly. I understand mistakes happen but you were with animals these are peoples children please speak up even if it was a big mistake! Not only that after my dad sent the billing like they said to send the billing of and they were denying it fighting against paying it. The craziest part is the pet salon said that the vet told them it was a "bump" not a razor blade cut and so my dad had to call the vet place and ask if they got called by a certain number which was the salon and said they never called and never said that. After so much back and forth with a few days passing of them fighting against trying to pay the charges the vet was in contact with the pet salon and at the end the pet salon paid up. Which was super embarrassing, how are you gonna fight against paying for one of ur clients injuries you guys caused. If anything you guys should be quick to accepting to help after hurting our dog. We also asked for the footage and the owner kept trying to say he couldn't because he had to protect his employees as if their employees were the ones who got hurt. You guys genuinely are heartless and lack so much accountability and sympathy, cant image working at a pet place and hurting a dog and denying to show the film, paying to help, and even fighting against a case like this. Also if you "can't show the film to protect ur employees" what is there protecting for if you guys are claiming there was no harm done. You guys are horrendous.