Start from the top. My stylist was Ashley. Appointments are made online. So for this review, I just need to say that telephoning and make an appointment for older folks (or at least this older lady) is easier or at least what we I am used to. So it wasn't ideal but I'm getting that perm! Arrived at the salon, it's in a really nice quiet spot, which is a preference for me. I waited only a few minutes before Ashley came out and got me. And then there was an interesting kind of walk-through maze to get where we needed to go. We were the only ones there in the back for a few minutes until another lady showed up who was a stylist. It was just very quiet and not very busy. It looked to me like maybe just a slow day. Ashley was very nice. She asked me what kind of perm I was looking for and I hadn't had a perm since I was a kid so about 30 years ago and we figured it out. Then she took me to the bowl, washed my hair and took me back and rolled me up. When it was all over and done with (less than half an hour) I was very pleasantly surprised. Now this was my first perm like I said in 30 years, and I had a couple spots that if I really wanted to take the time and go back and have her correct a couple places I could've done that but I think overall I chose not to do that for two reasons. First I wanted to take my time with this new opportunity and work with my hair that is normally very straight for the most part with a permanent and second I really feel like I could live with it. I had a straight area in the front and the back was definitely not, as curled as I was wanting. Now the kicker. I absolutely am going back to get another perm. I love my hair. It's super fun. I can blow it out straight and it has lots of body that it didn't used to have and I really love the it! It's fun like I said, and it's definitely something that I want to keep. I don't think I'll go back to straight hair again. It has been the end of May that I got my perm and there's still plenty of life in it. I will probably go back in the next couple of months for another perm. My hair wasn't damaged and it wasn't frizzy and it was overall a really great experience. The reason why I gave four out of five stars is that the salon was a little dusty, there wasn't much product to look at for someone like myself who has not been in the hairstylist game for a long time and I was looking for more support from the staff. I felt like they should've/could've been more proactive in that area instead of me needing to ask questions and then I kind of felt dumb so I just stopped where I was and I didn't ask any more questions about product or anything else like that. With all of the above mentioned in mind, I absolutely would suggest locks and lashes and like I said I'll be returning. read more

See all

I've been getting highlights and cuts here by Ashley for a couple of years and am very happy with the results, the service, the location, the atmosphere . . . well, with everything. I've also got manicures and pedicures here that are excellent. Really the best manis and pedis I've ever gotten anywhere. I appreciate their punctuality. It's much appreciated. So a big thumbs up for this place from me. read more

I have had nothing but exceptional service from Locks & Lashes since I moved to Albany! I am always greeted with a smile and the staff is always so friendly. I visit them for all kinds of services - my beautiful lashes and waxing by Ms. Alicia, relaxing facials and pedicures by Ms Amanda, absolutely amazing hair by Ms Sammy and of course my IV hydration and Botox by Ms Candace! And they still offer so much more than what I visit for! read more

While the establishment is horrible and Amanda and the front desk is outright rude and unprofessional, I am so grateful to have met Chanel. My first time there, amanda came in during my service (with my kids present), being extremely loud and rude about some time off Chanel had and I could not believe she was discussing this in front of me. Chanel said she would discuss it after and Amanda still demanded an answer. Additionally, EVERYTIME we came in for my appt I felt like we were interrupting the front desk gossip session, and we were never greeted. I am so glad I don't have to return here and can follow Chanel to her new location. On a positive note, Chanel saved my lashes from being bulky and over glued by my previously gal. She took her time to remove the bulky fans and gradually make the new ones look amazing once again. read more

Very friendly and knowledgeable staff. Enjoyed my visit today. My daughter and I both go for different services. Always a pleasure to spend time at this salon. Come out of there feeling like a million. Very reasonable read more

I have now had a new style by Shawna H and a waxing by Ashley P and the services and care by both technicians was impeccable. I got exactly what I was looking for and their attention to detail was beyond impressive. For my hair cut I have curly hair and in past years seen stylists not understand how to manage a cut and lose massive length or not style it as would work in ways I do it so I was beyond impressed. The waxing by Ashley was quick, tolerable pain as it's a waxing so what can you say? And I would say she's so professional. All services are worth every penny. read more

I do NOT recommend this salon. I was a loyal client with the lash lady for the longest time. I even trusted one of their hair stylist to cut my hair for the first time in three years. Well their new stylist decided to throw a giveaway on her instagram @cutandcolorbykat I was notified that I won the giveaway. Immediately I thanked her and let her know Sierra did my lashes before I moved away (I'm now back) and how excited I was. A few days go by of trying to find a time to schedule and then finally we found the time that worked for both of us. YES! FINALLY!.... or so I thought. I was then informed the giveaway prize was getting taken away from me because "the giveaway was specifically for new clients and my boss said no" BUT NO WHERE did the the giveaway state for new clients of the salon only. This was a rule they MADE UP after already PROMISING ME A FREE CUT AND COLOR. This is a SCAM. This salon is SCANDALOUS. Instead of dealing with the issue the RIGHT way the salons account and the stylist blocked me on Instagram then lied about blocking me after seeing my post had over 300 views! This salon is SHADY. They have lost all of my respect and have no credibility OR professionalism. read more

See all

I got a balayage done here. Very happy with the results and all the staff were nice. Will definitely be going back!

Can't recommend this salon enough. They have great prices, always get me in on time and I love the results!

I received a perm here in January. I waited two days to wash it and realized that the perm had not taken. I went in and had them look at it and they agreed that it didn't take but due to the fact that I have previously bleached ends we decided that it would be risky to perm again. I only received HALF refund and they refuse to refund the rest and I have had a horrible experience with the owner and the stylist Ashley. I will never return and if you value customer service I suggest you stay away. I have lost $70 for a service I did not even receive. read more