This is the only place we trust with our key systems! Great customer service and personable…read moreatmosphere. I always make an appointment to ensure they have staff available, as SLA works with multiple establishments in the area. Thanks, SLA, for professional and awesome service with a smile!

Security Lock & Alarm is the only Abloy reseller in the area, but unfortunately their customer…read moreservice has been consistently disappointing. On multiple occasions I've called or stopped by, only to be told that no one was available to help me. Each time I left my name and number, I was promised a call back -- but I have never once received one. This forces me to return in person, where the outcome is usually either: 1. "We're out of stock," or 2. "Someone will call you back." As a small business owner, I only purchase 1-4 locks per year, which is nothing compared to the large timber company that seems to get first priority. Still, every customer deserves fair treatment and basic communication. A promised call back should actually happen, regardless of order size. On my most recent visit (two trips in one day), I finally spoke with someone knowledgeable about inventory and keying. Even then, I was told "someone will call you back." That was over three days ago, and I'm still waiting. At the time, there was open discussion among staff about whether additional stock was available, but I left without answers. Because Abloy keys cannot be duplicated by other locksmiths, I'm now forced to shop online, where replacement keys can take weeks. This lack of support locally has cost me significant time and frustration. This is not an isolated incident -- I've had at least three other nearly identical experiences with Security Lock & Alarm: no follow-up, repeated visits, and wasted time. It really highlights how small businesses and individual customers are deprioritized compared to big contracts. In short: if you're not a large-volume customer, don't expect much help here.

Best locksmith, hands down! He came out the same day I called after I lost my key and made me a new…read morekey fob on the spot. Super nice guy too!

Do not hire this man to make you a key . He said he could…read moremake a new key for our Toyota when we lost the key he charged us his fee and worked on it for at least 8 hours then told us that it had a special security system and that he would have to have the CPU removed and soldered on to bypass the immobilizer when he gave it back to us with the new key he made it did not work In the meantime we happen to find the original key Lucky for us right no whatever he had done to the CPU now it recognizes no key and will not start we are left with a vehicle that is nothing more than a paperweight and he is refusing to help remedy the situation in any way

Failed to produce a workable key for my vehicle. After multiple attempts, no followupread more

Great locksmith who was there when I needed him. He had my locks fixed up quickly and did a…read moreprofessional job that cannot be beat! Thank you Jeff! :)

I highly recommend rich @Green Tree Plus inc he is very knowledgeable. He explained everything to…read moreme. My son's car is a 2012 fiat i called numerous locksmiths who dont work on fiat's . Rich new exactly what to do. Its not often you run into people that seem to care about your problem.

Rich Andre did a great job rekeying multiple doors for my at my home and my office. He is…read moreprofessional, great communicator, skilled at what he does, fast, and efficient. I highly recommend him and I will be using his services again in Santa Rosa, CA.

Raul is the very best in town! Helped me get my car back up…read moreand going with the right keys and helped program some new ones for spares. Highly recommend him if you need some key or remote work for your car!

100% yes! Such a nice guy and knows what he is doing! Definitely recommend !…read moreWas available right a way and really helped us out.

We found ourselves needing to have all our locks on the house and garage rekeyed. We wanted to get…read moreit done quickly and called around to several different locksmiths. Ograms' was very helpful and easy to work with. They worked around our schedule and charged a fair price. I would highly recommend this business. They are prompt, professional, and reliable!

Randall Ogram came to our house within 15 minutes after we called and promptly assessed our problem…read morewith the front door locking mechanism. He clearly explained what was wrong and how to fix, which he did quickly and efficiently. Not only was he reliable and a great troubleshooter, he was a pleasure to meet and work with. Highly recommended for any lock challenge you might face!

I have contacted this guy on at least two occasions to no avail and both times my situation was in…read moreneed of immediate attention as is often the case with lock issues I presume. I don't think I will try again if it comes up though because I don't have the time to waste in urgent events like this and I don't don't need the extra stress and frustration of waiting for someone who is responding. I was referred to him by my dealership so I assumed he did good work but I don't have first hand experience with this aspect.

If I could get them less than one star I would we called him out to program my key for my car he…read moresaid that it couldn't be programmed and still charged me $125 for doing nothing do not recommend at all

Had a complex lock issue involving a custom parts order and Rich was able to help us. We…read morecommunicated by text with pictures to figure out what part needed to be ordered, which saved me from an additional site visit. He was able to solve a problem that 2 visits from another locksmith could not!

My idiot tourist move was to put all the bikes on the bike rack, lock them up, then switch…read morekeychains so I could drive my wife's car. Six hours from home when unloading for our week on the coast, I realized my mistake. Mendocino Locksmith was mysteriously hard to find on the Google, but my experience with the other shop in Fort Bragg makes the other Yelp review sound familiar. Just got no answer or response to my message. Finally found Lynn at Mendocino Locksmith. She has a mobile van, but we drove to her. Three minutes later, she had it open. Vacation saved without sawing off the lock. All for the low price of 20 bucks. Plus Lynn is a sweetheart. Thanks! And please, Google. Stop sending Mendo coast visitors to that other shop.

Miracle workers! Dave and his partner Corey came on short notice and repaired our Baldwin Brass…read morefront-door lockset in a flash. It's an older lockset, and I really appreciated their attitude: "the old stuff is beautifully made, so let's make it work like new again." While they were here, they fixed a different lock in which the key had broken off years ago. They lubricated all our locks and are working like new again. I can't recommend them highly enough.

Dave Escola and his apprentice Corey really helped us out big time! The key we were given to the…read moregate controller of our new house did not work so we could not reprogram the gate codes at all. Corey was able to pick the lock! It turned out the mechanism was rusted inside from all the ocean air. The also helped us rekey several doors. They have a machine that makes new keys in their van. We're near Mendocino and they charged a very reasonable mileage fee to come out. Really appreciate them for driving out from Fort Bragg. Really happy with what a great job they did! They're such nice people and seem genuinely happy to be working together.