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Local Listing Pro

5.0 (3 reviews)
Closed • 9:00 am - 7:00 pm

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TSI Title & Registration Services - Driver License picture  area

TSI Title & Registration Services

(113 reviews)

I recommend TSI Title, although the business has both pros and cons…read more I will tell the stories of my two visits to put the pros and cons in context. I have used TSI's services twice, first to do a title transfer and second to get a Read ID. Title Transfer - I went to TSI with the seller. We did not have an appt. There were probably about 25 people in front of us but we were still out in about an hour. The actual transaction, after we got with an agent, took less than 10 minutes. Most importantly, I walked out with the title transfer complete and the other documents and plate showed up in the mail as expected. Real ID - I went to the AZ MDV website to get the list of documents that I needed. I made an appt this time. The appt was set for 4pm. I walked in about 3:50pm and I checked in when I walked in. Be sure to check in so they know you are there. I was called up to the counter about 4pm or maybe a few minutes after, basically on time. They checked my documents and scanned what they needed and took my picture for the new "license". The entire process took about 10 minutes and I was out the door by 4:20. By the way, if you are getting a Real Id and you have a flight in the near future know that TSI prints out a temporary Real ID that the TSA will (theoretically) accept at security. I have not tried it yet. My plan is to bring my AZ license and the temp Real ID. A few notes on the Real ID process, regardless of where you get it. The agent said that some of the CA birth certificates are not valid for a Real ID. I am not at all an expert on this but from what I understand, CA issues an original and a "provisional"(?) birth cert. I do not understand why there is a problem with CA birth certificates so I would allow extra time and maybe call the MDV if you have a CA birth certificate. There might be similar problems with other states. I was born in NY and had no problem with my birth certificate. So, with the context above, here are the pros and cons. CONS Almost all of my cons are related to the TSI website. The website really needs to be upgraded. It has that early 2000s beginning of the internet feel to it. I can get past the look of the website, personal opinion and so on, it's the functionality and especially lack of information that bothers me. The website needs to have a detailed list of the documents that you need to bring for each transaction and these details need to include items such as "some CA birth certificates might not be valid, here is how you can tell and what you can bring instead". I did not see this "CA birth certificate" issue mentioned on the AZ MDV website either. It is very annoying to have to take your best guess on which documents you need to bring, make an appt, show up on time, get in front of an agent and then find out that you don't have the correct document (as I said above, this did not happen to me). It is not TSI's fault that AZ or the federal govt does not accept some CA birth certificates but it would be great customer service if the TSI website would help by clearly stating which documents you need to bring, which ones are valid and which alternative documents can be substituted. To be fair to TSI, a business not clearly communicating what they need to get the job done is a systemic problem in the US, in my opinion. I have experienced this with all sorts of businesses and doctor's offices and medical professionals are the worst. The attitude seems to be to just show up and we will see what happens and if we don't have everything we need it's OK you can just make another appt (and still charge for the visit in the medical field). To me it seems that modern businesses have a lack of respect for their customer's (or patient's) time. Alright, enough of my rant and let me be clear that TSI is better than most, especially when you get to their office. Also, as others have pointed out, you can't get them on the phone. The voicemail is so full that they can't take new messages. I wouldn't even care about not getting them on the phone if I could find everything that I need on the website but as I said above that is not an option. The fees were $35 on top of the $25 MDV fees for a total of $60 and I have no problem paying that. SUMMARY: I recommend TSI , they were overall positive experiences, their people are nice and I would work with them again. However, I would be sure to do my own research to make sure that I bring the correct documents and I would absolutely make an appt. Last, TSI, please upgrade the website. I believe this would really set TSI above the competition.

Ok , way better than having to go to DMV . Staff members were actually very friendly and helpful…read more They were even laughing and talking to customers! WOW imagine that ! Keep up the great work and customer service

First Arizona Title Agency

First Arizona Title Agency

(4 reviews)

I'm not sure whose agent picked this title company. But whether it was my agent or the other…read moreagent, someone gave us a bum steer. This title officer was probably the grumpiest real estate professional I've ever met, which is a little surprising because most folks in this business tend to be courteous, in addition to being competent, in order to set themselves apart. But every time we spoke, I felt like she had this tone of blaming me, or I was bothering her, or she was doing me a big favor. Very gruff. Not at all pleasant to work with. And as for the competent part? The transaction went fine, except they lost my check! She specifically confirmed my address, and a month later I still hadn't received my final closing statement and my money. When I called her, she made it sound like it was my fault somehow. A week after that, it turned up, and they had the wrong zip code. Someone in their office messed up, even after specifically confirming my address. To top it off, I had to go through a couple rounds of emails and finally a phone call to figure out the duplicate check would be sent to the right address. It was very confusing, because she was very hesitant to admit they made a mistake. I mean, I'm not looking for an apology (which I never got anyways!), but by her beating around the bush it was like pulling teeth just to confirm that yes, they noticed their error and corrected it. She was very defiant and unapologetic. I suppose it was my fault for having such a complicated zip code, 5 digits and all. Lesson learned: title companies are not all alike. The last transaction I did, with Old Republic Title Company, was much better.

I am so grateful to Vanessa Thomas and Colleen Saunders for their excellent service and incredibly…read morehigh level of professionalism. They were able to really excel at the role of "neutral party" and worked hard to close a transaction for my seller. Without their hard work this transaction could have taken up to 10 extra days past the closing date to actually close. They worked with all the parties involved, kept the lines of communication open and transparent and got the job done!!!!! They are just great to work with.

Local Listing Pro - realestatesvcs - Updated May 2026

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