We have been working with Garett Chatham from the Gluch Group since late 2019, and he is undeniably…read moreour "go-to" real estate agent. Garett recently guided us through both the purchase of our new home in Mesa, Arizona and the sale of our previous house in Chandler, Arizona. Simultaneous transactions were stressful, but Garett made the process seamless by being remarkably responsive--he was always just a quick text or phone call away whenever we had questions. Our Chandler home received an offer the first week and closed within the month. He has been incredibly patient with us as clients, yet willing to be exceptionally firm to protect our best interests on both the buy and sell side. We felt completely supported every step of the way and highly recommend Garett for anyone looking to navigate the Phoenix real estate market. A sincere thank you to Garett, Yana, and everyone from the team who has helped us along our home buying journey.

I recently had the honor of working across from Gulch Group agent Garett Chatham who represented…read morethe buyer on a real estate transaction and what a pleasure it was to make his acquaintance! He was professional, responsive, and great to collaborate with from start to finish. He is a talented real estate agent and a good asset to the Gluch Group. He did your team proud!

We leased a property through Service Star and ended up purchasing a home about five months into our…read morelease. During the lease break process, we worked with Dena, who was extremely helpful and transparent about our responsibilities, including continuing rent payments until the property was re-rented. Dena stayed on top of everything and was able to get a new tenant in place within a month, which significantly minimized our out-of-pocket costs. We truly appreciated her efficiency and communication throughout the process. During the time we lived in the property, Service Star was very attentive. Any maintenance issues were addressed promptly, typically within a day. Overall, we had a very positive experience. If we ever need to rent again, Service Star will definitely be one of the first companies we consider

This company will do anything and everything to charge you more than the expected rent. The renters…read moreexperience is completely devalued. Prior to moving in, the day I was supposed to sign my lease, I read the yelp reviews in the parking lot. They were awful. I thought well maybe these are just one off people that are disgruntled and have unrealistic expectations. I walked in to make my payment for the deposit, and the girl at the front desk was rude and dismissive- to the point I walked out. I called the property manager and expressed my concerns with the reviews and the front desk. He reassured that they had an excellent reputation on google and the yelp people were crazy and had unrealistic expectations of a rental agreement. I believed him and rented from them. Then they sent out a notice a few weeks ago stating somebody would come by to change out the ac filters- not to worry they have keys and to lock up pets. Pets were locked up, but they didn't enter. They left the air filter for me to put into the AC unit and then charged me $75 but aren't going to come back to do the work?? They can't say what the $75 pays for and wont budge on waiving the fee even though they could have entered to do the work they needed to do. When this was brought to their attention, they declined to make any customer service gesture and doubled down on the fee. It's a complete money grab and so are all of their other "fees". Tbh I used to be a home owner and I thought i'd be saving myself a headache in renting but it seems like owning is probably a better move. Service star clearly doesn't have any customer service skills and care about their profit and the people who rent their homes through the company.

The staff is professional and courteous. Whenever I've needed anything, they've taken care of it…read moreright away. I'd rent from them again in a heartbeat!

UPDATE: Called the office and was told "Christa was away for lunch". Not 45 seconds later, Christa…read morecalls a DIFFERENT resident from her desk. When do the lies stop with this company? Charged multiple fees for a document they had for multiple months due to "system issues". Now that the fees have been collected "no retroactive credits are available". Be advised these people and scammers and try to get every fee/charge they can.

I don't usually leave reviews, but my experience with The Elite Home Team during my recent real…read moreestate transaction in the Scottsdale area truly stood out. From start to finish, their professionalism, market knowledge, and attention to detail made the entire process smooth and stress-free. They know the Scottsdale real estate market inside and out and it showed in every decision and recommendation they made. What I appreciated most was their honesty, responsiveness, and ability to explain things clearly without pressure. I felt supported, informed, and confident throughout the entire process. If you're buying or selling a home I highly recommend working with The Elite Home Team. Their expertise in real estate and commitment to their clients really sets them apart.

From the owner: The Elite Home Team has over 12 years of experience in luxury real estate, new construction, and…read moreproperty renovations. As part of eXp Luxury, we offer a global reach to market and sell properties swiftly and for maximum equity. Whether you're selling a luxury estate or buying your next dream home, we offer more than the average agent, providing real-world expertise to guide you through every decision. Listing packages include staging, home repairs and cleaning. Buyer's work with us to ensure they are buying smart and have an agent on their side who can help them see the vision and potential of every property and then work with them to create it. The team brings unmatched insight into every facet of the home buying and selling process. Lead by Caitlin Bronsky Top 1% Realtor. Pricing Strategy Advisor and Certified Investor Agent Specialist, whose deep knowledge in real estate investing and home building enables her to identify and secure the best investments for her clients. Call us Today for Elite Service!

Highly recommend!! Jeremy was very kind, prompt, and knowledgeable. He was able to answer every…read morequestion I had and helped my family close on our very first house in two and a half weeks! I don't know how everyone did it, but they did. Jeremy and his team did an excellent job guiding us through this process and we couldn't be more grateful for such a positive experience!

FLAWLESS. If you're buying or refinancing, Jeremy and team are a type-a-gen-x dream come true;…read moreorganized, responsive, and on top of every detail. They made our home buying experience completely seamless. Thank you Jeremy and Christy, you really were amazing to work with!

We're originally from The Upper West Coast, and we've been wanting to buy a 2nd home in (Paradise…read moreValley or Northern Scottsdale) Arizona for a while now. We've decided to go with Tiffany Carlson-Richison Realty One Group who came highly recommended to us by our trusted Arizonian friends & we couldn't have asked for a better home-buying experience: We're definitely looking forward to calling Arizona "Our Home Away From Home" soon.

Tiffany was great to work with - Professional and very skilled in the business…read more Moreover she has a good knowledge of all neighborhoods in the area.

We cannot say enough wonderful things about Alexia Olvera with Casago! She truly went above and…read morebeyond for our family when our vehicle unexpectedly broke down on the side of the highway. What could have been an incredibly stressful and overwhelming situation was made so much easier because of Alexia's kindness, professionalism, and willingness to help. She immediately stepped in, helped arrange a taxi for us, and facilitated our transportation all the way back to the resort. She made sure we were taken care of and didn't leave us trying to figure everything out on our own. Her level of customer service was exceptional and far exceeded our expectations. It is rare to encounter someone who genuinely cares this much about the people they are helping, especially in an unexpected situation like this. Alexia turned a very difficult moment into a much more manageable experience, and we are incredibly grateful for everything she did for us. Alexia is an incredible asset to Casago, and she absolutely deserves to be recognized for her outstanding service. Thank you so much, Alexia, for your kindness, compassion, and for going above and beyond for our family. We truly appreciate you!

I rented a beach house through this company I Lincoln City oregon. The worst experience ever The…read morehome was not available until 5:30 when check in was 4:00. The automated system gave nonsense answers. There was old food in oven, a broken chair upstairs and the fan intended to cool the area was not working right. Made loud clanking noise in spite of my efforts to locate the manager to report issues and request a late check out, I never saw a person once the cleaning lady left When someone from Expedia or Verbo finally was able to get a response to my request for a late check out due to their delay when we checked in, the company refused my request. I have had better service at a Motel 6 and did not pay over $1,000 per night. I wish I had researched this company prior to renting. I have now found that sites like Yelp and Reddit show poor reviews regarding maintenance, cleanliness, frustrating communications and broken items. Check it out, and believe what you read! Irene Gilbert Ott.irene@frontier.com

Shalyn did an outstanding job of selling my property and I sold for a much higher price than most…read morepeople thought was possible. She recognized that there was a strong demand in the marketplace for a Villa at the Omni Montelucia and is very knowledeable about the resort, all the perks included with homeownership and has a strong relationship with the property management team. She did an excellent job of marketing the property with exceptionable photography and stunning video of the Villa, the resort and all its amenites. Shay was extremely professional and stayed on top of the transaction from start to finish. I can't say enough good things about Shalyn and would highly recommend her to represent you for either the sale or purchase of a home.

Shalyn is the epitome of the ideal realtor. As a retired servicemember, my wife and I have worked…read morewith countless agents over the years, and none of them approach the quality of service and expertise we received from Shay as our selling agent. We were fortunate to have received Shay's contact information from a neighbor. Our Phoenix luxury home had been on the market for almost six months with a different listing agent, and we were about to take it off the market. However, after one meeting with Shay, we had faith that with her as our agent, the house would sell. We were right. Shay's work ethic throughout the selling process was truly remarkable. At every step of the journey, her expertise was made manifest. From working with difficult buyers' agents, to hosting numerous successful open houses, to redrafting and editing certain verbiage in the documents to make sure we were protected, Shay always came through. Professional, genuine, unyielding, and kind--Shalyn restored our faith in the home selling process. She was a blessing for our family. There is no better agent for anyone who is looking to buy or sell in Arizona.

I signed up with them in good faith. The held back $50,000 after their inspector came, for new A/C,…read moreroof and pool? I negotiated the roof and A/C pricing. They showed the house after removing one of the appliances without even cleaning? After several months and me incessantly complaining they sold the house for $85,000 less than appraised value and a $10,000 buyer concession??? Then tacked on over $50,000 in "expenses" plus paid buyers realtors commission!!! All effectively reducing my profit from the sale! Every time I see the commercial where they guarantee sale at full market value I want to PUKE! They are terrible at communicating and honestly do t know how they are still in business When I called the owners son he told me they really didn't make that much on the sale?? NO KIDDING YOU GAVE UP $112,000 in lowering the price concessions and buyers commissions???

Update to my updated: All I'm going to say is more threats…read moreand harassment. After blocking David on yelp after multiple time of asking him not to message me any more he began to text me which is harassment. He is trying everything to get me to take down my review. Update to my review: So they send messages asking how much to get a bad review removed from the poster. That's super professional don't you think? Then when you say no, you get a threat from them? Are these really the people you want to work with? Then when I tell him go ahead he tells me to have my attorney contact him? I don't think so. You want to threaten, you pay the fees. I also asked him twice to stop messaging me and he didn't. I'd be happy to tell and show anyone the full messages and tell the full story that happened. Along with the video of him talking bad about our house. Do not let these people bully you!

I have rented with this company now going into my second year. I have no complaints whatsoever, I…read morelove how attentive they are throughout the whole process of applying and through renting. We have had the pleasure of working with Deborah Lago, any time we have had a repair of any issues she responds immediately and gets my work order done! I love the home that we live in! We love how they value their customers and simply checking in to make sure everything is still in order with the home! Definitely recommend to anyone who is on the search of renting their next home!

Kaila Videla is the new property manager for my rental home managed by Fort Lowell Realty. She is…read morethe 3rd PM in three years, effective July 2026. She immediately "sprung into action" by asserting her authority, harassing and blaming the tenant for decisions that were made by the former property manager. I've had an open dialogue with the home owner and the former PM about my financial difficulties. The owner and former PM had graciously made concessions to work with me and had verbally and in writing agreed to waive the 5-day notice fee and late fees. They're aware I'm a domestic violence survivor. Additionally, the former PM did not enforce or collect the late fees for months. This pattern of failing to enforce the fees created a waiver or modified acceptance of the lease. I understand it was an inconvenience to the owner and the PM, but I was grateful for the assistance. All parties involved are aware that this is the rental home I moved to, post-divorce after my ex-husband had me removed from our marital home in an illegal manner. The threat of homelessness is a very real and terrifying repercussion that most survivors have had to endure while married and after. I'm working hard to build my life back up, but the process can be slow. I explained to Kaila Videla that she could not enforce and retroactively charge the late fees and that going forward she would have to enforce the terms of the lease regarding fees. I'm also a licensed realtor and am familiar with the Landlord Tenant Act as all realtors who work in property management should be. I tried to communicate in writing, verbally and via text to Kaila Videla. She was callous, uncaring and adamant in her pursuit to collect fees. It was unusual and appeared to be a personal vendetta for her, for whatever reason. I asked to speak to Fort Lowell's attorneys because I was going to communicate and share all of the text messages and emails the owner and former PM had sent. As a compromise, I asked Kaila to take the fees from my $2,400 security deposit because I needed her to cease harassing me with actions that I knew were unlawful. She then turned off my ability to pay the remainder of July's rent. Then I couldn't pay August rent. I attempted to communicate with her and work something out. By the end of August, the owner had waited over 50 days for a rent payment. Then I received a complaint from the courts with a court date within the next 3 business days. Kaila, Fort Lowell and their attorneys had combined 12 months of late fees, past due rent, attorney's fees, court fees for a sum of around $6,700 and more. That did not include September's rent which was quickly becoming due in days. I was in a state of panic and had no choice, but to retain an attorney. He looked at the complaint and immediately questioned the $6,700 in charges. "How much is your rent?" I told him that was a sum including retroactive late charges. It took 30 seconds before he said, "They're trying to be sneaky, this judge caps late fees at $300." Fort Lowell was trying to charge me almost 6x that amount in fees. I was so grateful for my attorney, but Fort Lowell, Kaila and their attorneys still pressed me to compromise. I just needed it to be over. I was so stressed out, the thought of homeless, I was scared for me and my two dogs. My lease is up 11/30/26. They tried to get me to agree to vacate 9/30, giving me less than 30 days to find a new place and move in a frenzy. I compromised by agreeing to move by 10/31/26 only because I was intimidated and my nervous system could not withstand much more. In the end, I paid Fort Lowell zero dollars in late fees. The homeowner had to wait over 60 days for a rent payment. I'm not sure how he continues to have faith in their services. I was penalized by having to vacate the lease early because of the actions and decisions of their employees. Taking me to court was nothing more than an exercise in more trauma initiated by Kaila Videla. Kaila is a newly licensed realtor. I would tread lightly and strongly caution against appearing biased or discriminatory. I still do not understand her relentless pursuit of the late fees, but I do take pause being that I am a woman of color. As a licensed realtor we are held at a higher standard. Perhaps brush up with another fair housing course, Kaila. Statistically, most domestic violence survivors lack family support and resources. That is my situation, also. I'm grateful for my attorney and hope we have all learned something.