We used these guys in the past and had good service so we hired them again earlier this summer to…read moreload/pack a 28' upack.com semi trailer for our move. When they couldn't figure out how to use the ramp that came with the trailer it should have been a red flag... they decided to load the trailer without the ramp, just lifting everything up. Odd, but not a big deal for me. We bought/provided over 60 moving blankets and a dozen paper pads for our furniture to be wrapped up safely. Part of the labor we hired them for was to wrap the furniture with these pads. They wrapped a couple of pieces but didn't really tape the blankets around.. just a couple of loops of shrink wrap and they called it done. We started seeing them move furniture out of the house unwrapped and when we questioned them, we were told they were wrapping the furniture in the trailer, that they had taken a bunch of the blankets out already. We were basically told to relax, they had it under control. We didn't rush the guys.. they were getting paid by the hour so there was no reason to rush, but they were done fairly quickly. But not after almost punching a hole in our drywall when they lost control of a dresser coming down the stairs. I had to run to Lowe's to pick up stuff to patch the multiple large dents (not dings, dents!) in the drywall and they didn't offer to cover that. Not a huge deal... it was like $10 in stuff from Lowe's. Fast forward a week later and the trailer is down in Florida ready to be unloaded. I opened the door and found a couple of broken ceramic pots laying up against the door. Ok, not the end of the world... but they weren't wrapped at all. Then I saw stacks of blankets... many of them still in the plastic wrap that they came in (new, unused). Then I noticed we had furniture that just had a blanket draped over it but not even secured to it. There were grease marks on furniture where they were resting up against garage tools -- with no blankets around the furniture at all! My $3000 pottery barn sectional couch was even being used as a prop to hold up a bicycle... by the pedal (see picture!) To this day I have no idea how the bike pedal did not puncture the fabric of the couch... but it only dented it. A miracle. There was other minor damage to furniture... dining room table legs unwrapped banging up against each other. Really.. .nothing between them. Why wouldn't they use the blankets we had available for them to use?? Another questionable choice was leaning a concrete bench end up against my leather sofa with nothing in between (see picture!). Even the sofa cushions were taken and wedged between the wall of the trailer and other furniture.. leaving grease and other dirt on the couch pillows and cushions. Oh and they broke a leg off of a dresser... and i had a sign taped to the front saying it had a weak leg. Didn't matter, apparently. Long story short - everything that we packed and boxed up made the trip just fine. But the things they were paid to wrap up and load were haphazardly put in the truck, unwrapped with blankets even though we had 2 dozen left over unused! They were just straight up lazy. You can use these guys to move you into a new place or unload some heavy equipment.... but if you care about your furniture and goods then I wouldn't recommend them at all. I stewed about this for a while trying to decide if it was better to just keep silent and leave no review or to speak out and warn others.

This is an outstanding moving firm. David Rojas and his team moved us from Mt Pleasant to…read moreGreenville. Their service and teammates were very efficient and courteous. We had nothing broken and they were so very easy to work with. Even if moving within South Carolina this is a great choice. It is hard to find such a professional firm. Top notch.

I was generous in giving this 2 stars. I know my experience should not be a reflection of the…read moreentire company because I read many great reviews before feeling confident in choosing them. However, my experience was not so great. For starters, many items such as glass lamps, glass tables, and high dollar framed photo did not even get "wrapped" or "packed". They were just set into the truck and later set into my storage unit. The movers were reminded that items such as a living room rug and framed photo were to be packed, yet they were trying to rush out so quickly that they tried to leave so many items behind. The process was slowed down due to phone usage and standing around/waiting for direction. Not to mention it took THREE movers 6 hours to move a 'mostly packed' 1 bedroom apartment into the moving truck. I had everything ready, sorted out and most packed and it still took 6 hours. Which resulted in having to unload the items the next day. I can only hope that my items were properly taken care of when I wasn't looking because what I did see was not very pleasing. My things definitely took a little beating. No matter if your furniture is high dollar or not, movers should handle YOUR furniture/items with the same care. My bill came to over $2600 but after speaking with the manager, even he realized that took entirely too long for 3 movers and took 2 hours off my bill which brought it to $2100. It was still high for the quality of the move that I received especially it being a mostly packed one bedroom apartment, but sometimes you have to take a loss. Like I said, I do think the company is probably great. I just didn't luck out with the best experience.

THEY'RE THIEVES!!! They stole my iPad Pro and all of my Crate & Barrel dishwares and silverwares…read moreand who know what else they stole. It seems like I have way less stuff and have to buy new stuff for dining after the move. They charged $2400 to move a 1 bedroom materials for 8 miles. For that type price, they didn't even move stuff into appropriate rooms in the new apartment, they just left everything in the living room, plus they stole a lot stuff. I asked them to put them in a storage unit overnight and they declined. They absolutely took an advantage of me. THEY STOLE A LOT OF MATERIALS! Had to buy new plates and everything, to this day I still can't afford to replicate what I used to have. [I'm not a mover and I have no interest in making a bad review for competition purpose.]

The movers were on time, got to work Right away, and was…read morevery careful with our furniture. I highly recommend!

James and Dijon were great in every respect. Specifically, their teamwork and talent in safe and…read moreefficient utilization of space while loading the truck and ability to steer their efforts smoothly in whatever direction asked of them. Polite, friendly and solid young men. Thanks a bunch guys. P.S. YOUR BOSS DOES NOT PAY YOU ENOUGH!!!! -Your share of the fees we paid for the service that came from YOUR sweat and YOUR backs should be MORE THAN HALF. Your futures are bright; good luck gentlemen. *elbow bumps*

We had the very best experience with this company. The crews were respect, kind, considerate and…read morehelpful. All Citadel related. The move was in two parts as we had to wait on a closing. They kept our belongings in the same truck. Locked in a protected area and we're right on time with their delivering. Nothing was scratched or broken. I'd highly recommend them for anyone's move. No complaints here.

I am a home health nurse. My client is now in Baltimore due to cancer. These two guys and 2 female…read morepackers did an awesome job of letting Holly FaceTime them every hour because she is a control freak and they have the patience of saints. I oversaw the moving and they were awesome at packing up my former client stuff. I would love to see them again, Holly not so much

DO NOT USE THESE PEOPLE!!! I hired 3 men for 3hrs for $450…read moreto move shelving,debris from ripped down cabinets,etc.... to a dumpster right outside. I got ONLY 2 men and they were there for 2 1/2hrs... i wanted to write a check but he wanted a credit card... I KNEW SOMETHING WASNT RIGHT.. sure enough.. I got billed for $472.50!!! I was soo angry with him that I ignored the actual payment... I REPEAT... get his quote IN WRITING.. because he will try an increase the quoted price!!! I DEPLORE DISHONEST PEOPLE!!!.. save yourself the anguish.. SKIP MT PLEASANT MOVERS!!!

Even though Mr Pleasant movers were the most expensive of all quotes, they had a high rating so we…read morechose them. BIG MISTAKE! When they packed our 'very well wrapped furniture' they did NOT use anything to secure these pieces in place (even though we offered binding cords), therefore heavy items (which were placed on top of fragile items) fell forward and damaged many things. It was so bad that we could not open the PODS due to so much shifting. The professional movers who unloaded us also took pictures for us since there was so much damage and said it was the worst packing job they had ever seen. We even told Phil up front that certain antiques needed to be packed with extra care. Every one had damage. When we called Phil and sent him these pictures, he stated 'I packed the PODS but not responsible after that.' They have NO insurance and basically took no blame. Therefore fixing everything was very expensive and on us! They say a picture is worth a million words, so here goes! I wanted to post more but was at my photo limit.

Most efficient movers ever! On time, professional, no…read moredamage. My furniture was extremely heavy and I moved into a low county home 3 stories. They were amazing!

As everyone knows, moving is always a nightmare. Until I hired this company. They worked with my…read moreever changing schedule, packed up whatever I didn't have time to do, laughed at my jokes, moved with lighting speed, and organized the boxes at the new apartment. The price was fair and worth every penny.

I used them to move some furniture back into our house after having the floors redone. They did a…read moregreat job. Very professional.

Shaq lazy and full of it!! My dad had to help move in because he did not know how to manuever…read morethrough tight spaces, walls were scuffed up. Charge an extra hour only to NOT put ANYTHING back together. Clothes was thrown on the floor. FIND SOMEONE BECAUSE SHAQ CAN NOT COMPLETE THE JOB!! Also, Shaq delayed the time for hours only to come in an U-Haul.

U-Pack was the best price option for our move. We hired separate help for loading. Although U-Pack…read moredid send us a referral # for that labor service they don't supply, we went with a different company. For the U-Pack container delivery, all went as planned. The container was dropped off exactly when they said. The driver explained some requirements and who to call for questions. The pick up after loading went exactly as expected. The driver confirmed the load footage, I signed, he locked the container and was gone all within 20-30 minutes. The container arrived at the receiving station within the 7-10 day delivery period, and the station called me to schedule the delivery. We had 3 days to unload, and they picked up the container, just as expected. They have that connect and roll process down pat! So quick. The only suggestion for improvement I have would be updated equipment in the container. We struggled with the end bar braces both in set up and tear down. One worked, one had trouble and took a lot of man-handling. Also, the loading ramp is heavy and not very wide. It would be nice if these had fold up hydraulic lifts instead of the ramps. Or a wider, lighter ramp. Still, all went well and the communication was great. I would use again if needed. Thank you U-Pack!

This team did great work. The drivers were very professional and courteous both on the drop off…read moreand pick up. The phone support was great in SC and the national line. The local number back in Washington was a little gruff, maybe they were just having a bad day. The move was easier than I'd expected and there were no hidden fees, overall this was a very pleasant experience. One suggestion - give a better window of time for the pickup and drop off. The window given was a whole day, which made it harder to coordinate help with loading and unloading.