2 weeks in the raw my recycle bin is ignored, garbage is picked up, but recycle is staying full. Frustrating...

Good service. On time and reliable. Since I have been using their services they have never missed a pickup. Respond quickly when calling or emailing their office. read more

A few years ago we contacted LMR for a dumpster because we were moving and doing a good clean out. We provide clear and concise instructions on where to leave the dumpster, even going as far as getting the permission from the town and advising LMR of same. The dumpster was to be place in the roadway in front of the house. It rained for a few days prior to delivery (this becomes very important in a minute). Delivery day comes and when we get home we find the dumpster dropped on the front lawn. Huge ruts were left by the dumpster being off loaded and by the truck that delivered the dumpster. I called and e planned the problem the lady in the office. I was advised that a driver would be right back to live the dumpster to where it belonged, hours later, just prior to the close of the business day a truck arrived and moved the dumpster, causing even more damage to my front yard. This is the point where LMR and its owner showed their real colors and made our lives extremely difficult. As I stated prior we were selling our home and now the curb appeal took a hit because the driver could not follow simple delivery instructions. Picture how much damage a truck of that size can do on a lawn that was soles from days of rain. It was a mess. I made several phone calls to the office and even made visits to the office looking for answers and to get the problem fixed. I took over a week for them to send a few employees over to sprinkle a little bit of dirt and some seed on the damage. It looked like my pre teen child attempted to fix the lawn, so sad. From a sellers standpoint point the curb appeal was much worse. Again I made several complaints to the office, via phone, and yet again made office visits. It took over a week again before the office manager and the fillet manager finally advised me to contact a landscaping company and have it fixed properly. I was told to hire whoever I wanted and have them bill LMR directly. Welsh Landscapers came out and completed the job perfectly. They made the lawn look as good as new. One would think, all is good in the world, lawn is reported and there's no more issues. That would be the case if we were talking about an honest upstanding business owner, but sadly we are not. Apparently the managers did not keep the owner apprised of what was going on, regarding them authorizing an outside company to fix their drivers screw up, so when he saw the bill from the landscaper for the job he lost his mind. He began blaming me and bad mouthing me to people of the community (which clearly made it back to me), all this before even speaking with me or his staff. He thought I went and hired this company without his permission and told the landscaper to just bill his office. He used language not appropriate for yelp to do scribe me even though he was wrong and had no clue what he was talking about. I attempted to speak with the owner and clear the situation up but after several messages and visits to the office, again the office manager said he refused to speak to me. He had no problem saying horrible things about me to friends of mine and complete strangers but not to apologize for acting like a child throwing a tantrum. The final time I spoke with the office manager she told me she spoke with the owner and told him what really happened and that she authorized the landscaper along with the fleet manager. To top it off we were using his company shortly after this (but scheduled before the initial delivery of the dumpster) all happened for a fund raiser for a non-profit I run to raise awareness for veteran suicide. It was our main event for the year and he decided to pull his dumpster/ services days before without explanation. By the way it wasn't even a call or email. We were told third party that we should get another service because he was not delivering to our event. Which thank God we found someone and after explaining what happened even cut us a break for our struggles. Other business owners told me this is his attitude, he's hot headed with no filter. Great qualities as a human but even better as a business owner who can't control himself or his mouth even when he's in the wrong. He has no problem disrespecting members of the community he wants to take money from to include the disabled veterans of the community. A real class A coward! He and his family should be ashamed as well as anyone who helps his business! He is a true embarrassment to our community! Be forewarned! read more

If you looked up awful customer service in the dictionary, this might well be the example. Setting up the service was fine, but when it came to cancelling service after I sold the house.. oh boy. A charge for cancellation, as well as a charge for picking up their trash bins. $25 dollar charges for both which is insane. When I first started service, I was paying 20 per month for service. Then the charge went to 25, 30, and enough was enough. I am done with these people and most everyone else should be as well. Speak with your wallets and make it clear that this level of service, or the complete lack thereof is flatly unacceptable. read more

Disrespectful and they Will screw you over in a heartbeat. Their garbage truck ripped down my mothers overhead electrical service to the garage that has been up for 30 years ...they didn't have the boom all the way lowered and ripped it down and refused to pay for it because they said it was hanging low from a storm which it was not. The neighbor saw them pulling out with the truck with the boom still up slightly and it was enough to catch the overhead lines. read more

Scammers. They took over our old haulers route without either of them giving us notice, price increased to $45/month and 2 months into the service they abruptly ended the pickup and you can't get anyone to answer the phone to discuss the situation. Just the standard "we're sorry you are screwed, have a nice day." I got a very nice, "To Whom it may concern" letter today from them. So professional. Maybe I should bill them for cancelling the service and taking the cans. Found less expensive, professional service that wants my business so maybe it's all for the best. Hopefully my new service is in it for the long haul. read more

Buyer Beware, LMR is really nice when they take your money, but when you move don't expect any refunds for prepaid service. I called to change address and was told to leave the can behind but needed to email my change request. The reply was "The cost to replace the can that was left behind is $75." So I emailed to cancel the service and get a refund for what I paid ahead and got this reply: "Please be advised accounts are subject to a cancellation fee of $25 for accounts closed without a 7-10 day written/emailed notice. A standard can removal fee of $25.00 is charged to all accounts closing." In short, no refund for service not received. Best not to tell them and just move. Gift your prepaid service to the next tenant. read more

Worst customer experience my father has ever dealt with. 73 years old, bringing out the garage the night before and they still miss at least 7-10 weeks! It's unbelievable, cruel, and extremely inconvenient. I've called to see what the problem is and was told by two seperate ladies that my father isn't putting it out on time. I've made the 45 minute trip to put out the trash 2 weeks in a row THE NIGHT BEFORE, literally sat on the front porch from 430am when they claim they roll by, AND NOONE SHOWS UP! We have continuous camera feed so my wife and I go back week after week from 4am to 1pm and not a single truck of LMR'S rolls by. Noone likes to be called a liar, but cameras don't lie. Cancelled my father's service and went with another local company. It's been 4 months and they haven't missed a single week. LMR is a HEADACHE! and yes they do charge $25 for picking up THEIR cans, and another $25 for "cleaning". Obviously the cans are dirty there is garbage in them THAT THEY DON'T PICK UP! STAY AWAY! read more

What they do is refuse to cancel service, create bogus charges. I recommend using any other company. They should remember that they are regulated by the board of Public Utilities. They can't just create made-up charges. Cancel both business and residential, I feel they should be investigated for their business practices. read more

Did you know if you quit the company they will charge you $25.0 plus a $25.00 pick up fee for the containers? (Isn't this part of doing business?) I didn't. They should let everyone know about this ahead of time. I am a Snowbird so I am allowed 2 vacation stops per year. Didn't know this either. We have to pay each quarter ahead of time before service. Since I am away 6-7 months per year I will always have credit. They will not let you pay a partial payment so I will always have a credit. I hope they enjoy my money. Didn't hear anything about them paying me interest that they are earning on my money. The men on the trucks are very reliable but the company's policies stink. I'll give this a 3 because pick up is fine but the company is not. read more

The problem I had at Thanksgiving didn't get resolved and I was still left with the trash, but yesterday, the owner called me and did all he could to resolve it. He offered to transfer me back to LMR at his expense. It's a bit of a hassle so I won't take him up on it, but I really appreciated the offer and am happy to just let this go. Everyone has a bad day read more

Always on time! Great company got rid of sanico and republic disposal! Thanks LMR keep up the good work and prices!

Great service and pricing! Devoted to supporting veterans and giving them discounts! Love supporting family run business.

LMR is hands down the best in the area. The guys always go the extra mile to care for their customers. The ladies in the office are very friendly and helpful. Great service for the price. read more

Trash/Recycling pick up is mostly on time, but you'll have to call them & ask why you were skipped at least a few times/yr. What REALLY sucks is trying to cancel service, especially if you're moving far. I called to schedule our final pick up and have them retrieve the cans, spoke with a woman in the office and everything was fine, told me to send the official email and I did. After that it's been a nightmare. They refused to take the cans the day of trash collection and said we needed to put them back out and they pick them up 7 to 10 days after. We moved out of state so that's not possible. None of that even remotely makes sense. After 7 phone calls and emails back-and-forth with Karen (shocker), I made the mistake of thinking it was settled. 3 weeks later I get a call saying they couldn't retrieve the cans b/c they were still full of trash!! THREE WEEKS! I have photographs from our landlord showing the cans are exactly where we left them, she said it was because they weren't reachable, that is a lie. So our poor neighbors had to sit there with our trash at the end of the driveway rotting in the August heat for 3 wks?!? Oh & they charge you if you give them less than 7 - 10 days notice for your final pick up & then they charge you to take their own cans back too. read more

Bad service provided by low educated people.Be careful they will trick you in signing long term contract , front page that you are sighning dos not say that . it is all on a back page in a blure small print. And they will not tell you enithing about it. They make there money on a people who brake contract without nowing that they had it! Dishonest way to make a living. read more