I went there soon after they opened and bought a rug with my debit card. When i got home my…read moretransaction went through my account twice! My bank asked me to try to solve the problem myself, so i returned, telling them what happened. That so called sweet lady on tv told me that there was NO WAY THAT COULD HAVE HAPPENED! I turned it back over to my bank. Two banks together discovered that Aladdin's machine had,indeed, posted the transaction twice. I got credited for the duplicate! But i am not happy when the customer service was awful! S.W.

Overall great shopping experience! The employees at this store were ALL very friendly and helpful!…read moreI went in looking for a new rug to purchase and have in place before my family came to visit over the weekend. Everyone was very helpful and even gave me some tips and options that I had not thought of for decorating my home. I left this store very satisfied with my purchase and the service that I received. I will be returning to purchase more rugs when our next phase of home renovation is completed. They have so many great choices!

C&F did a great job reflooring a unit we were remodeling for a new tenant…read more Estimate was fair, product was well-installed. Workmen we're very detailed in scraping floor completely clean of prior flooring and installed new plank flooring with zero flaws. Thresholds/transitions looked great. Arrived on time and finished by 5:30 that day as planned. Cleaned up thoroughly behind themselves. Definitely recommend them & will use again in the future. Work was completed in the Bryant area.

Thanks Areba Ross, for your hard work and dedication .. this place has Great Quality Flooring for…read moreall ur needs.. this place is number one

Billie S. I have had Mr. Martinous clean rugs for me for over 20 years and I have been completely…read moresatisfied with everything he has done. He cleaned a rug for my place of worship, an 11 x 14 which was trafficked by hundreds of feet, sometimes seven days a week, annually for us for about 15 years and kept it in perfect condition. He cleaned other rugs for me and they were clean and shaped as good as new when I got them back. Recently my four-year-old grandson threw up on a brand-new looped rug,it was difficult to clean to say the least. Mr. Martinous was very happy that he was able to restore it to new condition. Mr. Martinous is a gentleman who is and has been very interested in doing his job well and pleasing his customers .

If I could give 0 stars, it would be more representative of my experience. I went into the store…read morebecause my aunt needed a rug cleaned after her pet passed away. I explained that the pet had soiled the rug. I was quoted a price of approximately $180 something. I was told they could pick up and deliver the rugs, but that if any furniture had to be moved, there would be an additional charge...I think around $80 dollars. I went back to her apartment, rolled up the rug and put it in a closet. I also took a photo of the label on the back of the rug. I went back to the store to show them the photo with the dimensions along with a description of the rug description. Barry told me the cost of submersion cleaning based on the information I had given him on the photo would be approximately $180. My aunt has Alzheimers Disease and is assisted living, and I was afraid she might not remember where the rug was located. I told him exactly where the rug was located in the apartment. I returned to NY where I live thinking we had a clear agreement. When the guys came to get the rug, They passed by the closet where the rug was located and went straight back to her bedroom. They took a rug that was under her bed, which obviously required them to move the furniture, but they left the rug that I wanted cleaned in the closet. When I heard what had happened from a friend, I immediately called Barry. He said they would go back to get the rug, but I would have to pay the fee for furniture being moved. I made my case, that it was their fault the crew picked up the wrong rug. I asked what they would charge to also clean the smaller rug from the bedroom. He quoted me $50 something, so I told them to go ahead and clean both rugs since they had them, and I would split the moving fee, which he agreed to. I was told it would take approximately two weeks. Almost 8 weeks later they called to tell me the rugs were finally ready. When I asked about the final charge, it was substantially higher that the price I was originally quoted. My big mistake was leaving the store without the quoted price in writing. I tried explaining that I had been a much lower quote of approximately $290 for both rugs, and now they said it would be $420. He resorted to making excuses about how it must have been due to the size of the rug (which they saw on the label beforehand and the fact that it was wool instead of synthetic...also on the label). Then he became more aggressive and told me that since the pandemic, he has had to deal with so many nasty customers. I assured him my complaints have nothing to do with the pandemic, but rather on the fact that I was quoted a lower price and then charged significantly more. He again said he's been in business for 50 something years. Again, all and good, but that has nothing to do with my situation. I would never deal with this store again, and I would warn anyone who does to be sure to get everything in writing!

When my wife and I decided to sell our sectional we went to Furniture Row because of the quality…read moreand pricing but it seemed that anything they offered was going to take 2-6 weeks to get in and that just isn't a good thing. We hesitated on even going to hanks fine furniture because it has been my experience in the past that they were higher priced then most. My wife convinced me to swing by there and I'm glad we did. We were helped out by Zac and he was a very polite and professional salesman. Wasn't pushy and helped us find what we needed and it was fairly priced. To top it off the couch, love seat and recliner were all in stock and delivered quickly. We love the furniture and hope the quality lasts for years to come.

We purchased a Cowell sectional from Hanks January 2025 that included 3 electric recliners. We…read morepurchased FurnitureLife insurance too. We reported the damage to one of the recliners to David McNeill in January 2026. Today Savannah told me that it will take until June 2026 for the part to come in because it is coming from China. They never sent anyone to our house so what part# did they order? I am frustrated to say the least. What will they tell us in June 2026? I don't feel like my concerns are being addressed. Don't buy from Hanks North Little Rock AR.

Well it started out good, but the transitional piece around the fireplace has yet to be scheduled…read more It's been over 2 months. We've called once to check on and was passed on to the person that does the scheduling. Still nothing resolved. They are quick to make the sale, but over priced our job by almost $300.00. We did get that back, but the job is not complete. Because of their follow up, I will not be using them again. The installer came back out. Finished the job. Looks great!

Save yourself the headache and avoid Akel's Carpet One. Working with them was an absolute nightmare…read morefrom start to finish. Deceptive Pricing: After making several requests for an accurate, all-in quote--specifically emphasizing that I do not like financial surprises--our final quote increased by over 50%. Lack of Expertise: Staff gave conflicting directions on basic installation standards, including whether our hardwoods even needed to be acclimated. Property Damage: Crews ignored our agreed-upon route for debris removal, dragging demo materials through our kitchen and laundry room. They damaged 4 out of 7 major appliances, our fireplace rock, front brick steps, and bathroom vanity foot. With all the damages to walls and trim I had to repaint my home. Terrible Quality: The installation crew left scratches on the new floors, glue on the walls, and scuffs throughout the house. Months later, we are still fighting to get these issues resolved. Look elsewhere!