I am more than extremely satisfied with the service I received. My primary contacts was Gabbie and…read moreher assistant Abby. I live in California and purchased my new car trailer over the phone and through emailed and text messages and photos. I always received a return call in a timely manner. I have absolutely no regrets in my purchasing experience and I look forward to my next purchase.

this company will nit stand behind any products that they sell. The worst costumer service that I…read morehave ever been associated with as far as standing behind their products. I had a problem with my trailer and took it in three times and was not fixed. I called Tyler and was told take it anywhere else because he didn't care.

I bought a 34' Haulmark Edge race trailer and on the drive home from California the rear latch…read morefailed. The latch had been fastened with sheet‑metal screws, which sheared out -- an obvious poor choice for a critical load-bearing component. Fortunately no one was hurt but cargo security and road safety were compromised. Customer service was disappointing. I received minimal response from Marc Gordon at Phil's Trailers and similarly minimal response from Amanda Greer at Haulmark Trailers. Both acknowledged the issue but provided no timely resolution, repair plan, or clear next steps. For a high-dollar trailer built for hauling valuable equipment, that level of support is unacceptable.

No good with after purchase service Very dissatisfied…read more Drove to Texas from Bay Area California. Finally got title after 2 years

Salesman got us in and out, got us what I needed. Double axel trailer got us to Dallas and back no…read moreissues.

I can't say enough good things about this place. I drive 3 hours round trip to buy my trailers and…read moretrailer supplies/equipment from here. Everyone is always so helpful and the place is clean and organized. Last time I came in with a blowout on my day hauler and Noe had me fixed up and out the door in MINUTES! If you're in the market for a trailer, save yourself some time and start with Flat Rock...you'll thank me later.

Purchased a 20 foot trailer and on day of sale. She didn't even show up when I came to pick it up…read more Purchased a concession trailer and spent $20,000 and they didn't take the time to show how everything works . Would never do business there again! Spend your money elsewhere!

I purchased a new 22' enclosed car hauler from Waco wholesale. Trailer lights where shorted out…read morewhen I hooked up to the trailer at their yard. Had to help repair the wire that had a screw ran through it. Thought no big deal. Stuff happens. The within the first 300 miles pulling it the passenger rear tire separated. I thought no big deal stuff happens. Then the front tire same side separated within the next 200 miles. Then the other two on the other side came apart. The ply wood on the interior bowed real bad. The front gravel guard is so thin it dents. Save yourself some grief and look elsewhere to spend your hard earned money.

Absolutely horrible welding, ramp about ripped off with half trailers capacity. Brand new trailer…read morethat I'm going to have rebuilt to even use.

This place is the bomb best trailers at great lead times and prices !!!!! I'd recommend to everyone…read moreI know for sure ! !! ! ! !!!!!!!!!!!!!!!!!