I bought a helmet from the Sydney store online and everything about there service was excellent…read morefrom the speed of delivery to the after purchase support. I had troubles with a product and they were very accommodating at fixing the problem. They were quick at responding to emails from me, the manufacturer of the helmet and relaying back to me. 10/10 and would love to do business with them again.

Incompetence and time-wasters…read more I bought from MCAS on many occasions, every purchase was unsatisfactory. I had to call them on multiple occasions to understand where my order was and wait weeks to see shipped items that they had in stock. The reason for this review is related to my last experience. I`ve called MCAS in Auburn to check if they had in stock, in the shop, a specific article (Dainese Scout 2 Gloves). They confirmed that they had it in stock and I agreed to go to the shop for the pick-up. After spending 45 minutes in the traffic and arrived in the store, MCAS staff told me that the item is in stock in the system but they don`t know where in the shop, inviting me to have a look (9.00 am - shop empty). After 20 minutes, begging for some help given the mess in the area where the gloves are exposed, they simply told me that the item is probably not available. Don`t get me wrong, it can happen, but if I link this experience to the previous ones is easy to understand when I think to MCAS is simple to associate the idea of "Incompetence and time-wasters". I will never buy again from them I will recommend doing so to all my friends... just avoid them.

These guys place misleading stick availability information on their sites where they sell.... then…read moreonce the order is placed... it takes a long time to be delivered. With all the excuses in yhe middle... supplier issues, errors in the warehouse... etc. Etc. And when you call... they are arrogant and rude and cant be bothered. Appalling service. Look elsewhere!!

Service Department. Took 3 hours to do a one hour job despite the bike being booked in for the…read moreservice.

Bought a used scooter off this place a few weeks ago. Nice guys to deal with, no pushy selling,…read morethey just seemed like bike enthusiasts who wanted to help. The scooter had a minor issue after a week, and they fixed it fast & at no charge. I'll keep going back to them for servicing.

Good range, competitive pricing. However when I called to ask about postage of items the staff…read moremember seemed annoyed that I was questioning her. I just wanted to double check that my items would arrive undamaged as gear can be fragile and it is very expensive. Overall though, their pricing is very good however they need to work on their service.

Worst experience in my life. My helmet was stolen from the…read morestreet, so I order the exact same model from this company (same size as I had before) After 3 weeks waiting I received the helmet. Unfortunately the size didn't fit, When I asked them to exchange it, they wanted to charge $40 Aud (that's 20% of the helmet's purchase price)- I was like fine, that's not worth for it, I will use the small size...whatever. Than I realised that the helmet's sun visor is faulty - I couldn't open it (as I mentioned, I had the exact same helmet before- so I know it very well how does it works) When I told them that the helmet is faulty they gave me 2 options: to send back the helmet (cost on me -$15 aud) and pay for a delivery of a new helmet (cost on me - $15 aud) Or to drive to their warehouse to return the helmet (1.5 h driving - my time), FYI: they haven't had a new helmet at they store so I would still end up without a working helmet that I paid for. the helmet been sent back to them (of course on my costs) - they advised me that it's not faulty - I just don't know how to use it and they won't send me back my faulty helmet neither, as Im refusing to pay an additional post cost again...so I ended up without helmet and without my money Pls think about it twice before you buy anything from them!

WARNING: RUDE, DISHONEST, BAD ATTITUDE…read more If you're looking for rude, condescending, and dishonest service them come to this shop. Wensley, the owner, uses all the sleazy sales tactics in the book to lock in a sale, and then drops any facade immediately after he's taken your money. He is extremely unpleasant to deal with and he makes you feel like you're wasting his time. Unfortunately, his attitude and company culture have rubbed off on his workshop staff (Steven and Anthony) as well, who treat their customers with a similar amount of disrespect. The Vespa and helmet I bought from here are good and came at a good price, but unless you're willing to deal with rudeness on an ongoing basis, I'd suggest there are better places you should take your business. Following this posting of mine, be aware that Scooteria will likely follow with another fake review of theirs to prop up their ratings.

From the owner: "Under New Ownership in 2022" Exciting news for all scooter…read moreand motorcycle enthusiasts! We are thrilled to announce that Scooteria has recently come under new ownership. And the best part? The new owner and their team at Balmain Motorcycles have over 40 years of experience in providing top-notch customer service, making them the perfect fit for Scooteria's community. As passionate riders ourselves, we understand the importance of finding a reliable and trustworthy service provider for your beloved ride. With the new ownership, you can expect nothing but the best from Scooteria's team. Whether you need routine servicing, repairs, or advice on the latest products and accessories, our specialists have got you covered. We know that your scooter or motorcycle is not just a means of transportation - it's a part of your identity and a symbol of your freedom. That's why we treat every bike as if it were our own and take great pride in our work. Join us in welcoming the new owner and the Balmain Motorcycles team to Scooteria! With their expertise and passion for the industry, we are confident that Scooteria will continue to be the go-to destination for all your scooter and motorcycle needs.