Worst experience in my life. My helmet was stolen from the street, so I order the exact same model from this company (same size as I had before) After 3 weeks waiting I received the helmet. Unfortunately the size didn't fit, When I asked them to exchange it, they wanted to charge $40 Aud (that's 20% of the helmet's purchase price)- I was like fine, that's not worth for it, I will use the small size...whatever. Than I realised that the helmet's sun visor is faulty - I couldn't open it (as I mentioned, I had the exact same helmet before- so I know it very well how does it works) When I told them that the helmet is faulty they gave me 2 options: to send back the helmet (cost on me -$15 aud) and pay for a delivery of a new helmet (cost on me - $15 aud) Or to drive to their warehouse to return the helmet (1.5 h driving - my time), FYI: they haven't had a new helmet at they store so I would still end up without a working helmet that I paid for. the helmet been sent back to them (of course on my costs) - they advised me that it's not faulty - I just don't know how to use it and they won't send me back my faulty helmet neither, as Im refusing to pay an additional post cost again...so I ended up without helmet and without my money Pls think about it twice before you buy anything from them! read more

Worst online shopping experience EVER! I followed their sizing chart and when the dented box arrived by courier a week later I immediately tried the helmet on and it was WAY too tight, causing me to bite the inside of my cheeks every time I opened then closed my mouth. I immediately phoned them (helmet warehouse) posing as SHOEI.COM.AU after simply registering that domain name and NOT being the SHOEI company at all... anyway, they had ZERO interest in fixing this problem. Very rude and I got stuck with this and lost $250 selling it. read more

Good range, competitive pricing. However when I called to ask about postage of items the staff member seemed annoyed that I was questioning her. I just wanted to double check that my items would arrive undamaged as gear can be fragile and it is very expensive. Overall though, their pricing is very good however they need to work on their service. read more

In the near 20 years I have been online I have NEVER come across a mob so unwilling to help and with such abysmally POOR SERVICE. The item arrived poorly packaged and the box damaged by the courier. It took a LONG time to arrive considering they are only in Yagoona but most importantly they were RUDE and ARROGANT and flat out refused to swap the item despite supplying a helmet that was WAY TOO SMALL despite me following their own sizing chart. Consumer affairs will have to sort this lot out on my behalf. DO NOT BUY FROM THESE PEOPLE! There are better and cheaper companies who also provide actual customer service. read more