Okay. Story time. Buckle up, it's a long one. Let's go back to 2021-2022. I picked out some awesome vinyl floor. Had it installed by the RUDEST and probably not qualified contractors they could find. The "boss" on the job actually stole my husband's sunglasses (he called me 3 days later and admitted he took them, offered to return them and I never heard from him again.) There are gaps between the floor and the wall. The quarter round they installed wasn't done correctly because it was pulling away from the wall THE NEXT DAY. My favourite part was we had a small divot in our cement layer. Instead of filling it like good contractors do, they laid the floor over it. Fast forward to today, 2024. That divot? Is obviously now a problem. Our floor is cracking and tearing over the divot. Because OF COURSE IT IS. I called to ask about starting a service request. We knew we were out of the install warranty, but not the floor warranty (it's lifetime supposedly.) I was ASSURED they would figure something out. This was the beginning of May 2024. It is now almost September. Mid June 2024 my case manager called me and said they can't get the contractors out to do the repair inspection because they're no longer contracted. That's not surprising given the shoddy work they do. However, that was quite literally the last time I heard from ANYONE. No emails. No phone calls. Radio silence. Until August 9th. I received a "We received your repair estimate!" email. What? Who did it? No one called me. Havnt spoken to a live person in months. So now they're falsifying records. That's cool I have been calling or emailing weekly at least since. Nothing. In the meantime the damage has spread because we can't not walk on our floors. We even have another crack forming in a completely different area! So now my case manager is dodging calls. Real professional that one. Don't buy from these people. They're only out to screw you over. Update to today: Spoke to my case manager today. He was rude, unhelpful, kept talking over me, called me a liar (kept telling me I never received that email, because how could I have when they never came out to do it?) and finally hung up on me because I was yelling (I was on my car speaker phone). Just received an email that I am out of warranty (no shit) and they were not going to help me. I am so glad I spent 4000$ at this company. ​ read more

We had a tremendous experience from start to finish. The store staff is first class and very knowledgable. Installation of our CoreLuxe waterproof vinyl floor went very smoothly and right on time. Installers were professional and the clean up was impressive and appreciated. The LL Flooring website is so user friendly and I especially like the "see floor in your home" feature using photos of each room. Followup communication was extensive and informative. I don't think you can go wrong with these guys and their products read more

I've been here 3 times. Every time, a different employee helped me out, and every time they were incredibly helpful. I'd give it 5 stars, but some of their stock is limited. Still, great store! read more

The LL flooring guys in Lincoln are top notch! They know their products and are super helpful. Greg and Mark kept me updated on my order arrival and made sure it was loaded correctly. I had a lengthy drive to get there and they got me loaded up promptly and answered all my questions. I did my order online but they have a really nice showroom that is organized. The lift truck employee was extra careful and the other guy was helpful also. I would highly recommend giving them a look!! read more

I had a very positive experience at this store recently. Greg Lenhoff was very knowledgeable, patient, and answered all of my questions. He was the only sales associate in the store and apologized multiple times for having to help other customers. I would definitely recommend this store. read more

We got our hardwood for our remodel and were extremely satisfied. It was a good product and installed as easily as they showed me. I would recommend their products to anyone. read more

If I could give the Lincoln, Nebraska store no stars, I would. My husband and I bought $4,500 of Bellawood solid hickory flooring at the end of November as part of a whole-house remodel. We paid for a professional measurement, which turned out to be less than professional. We let them quote installation, but the price was so inflated we went a more reasonable way. As it turns out, after the floor is completely installed, we have 8 boxes too many!! ...the equivalent of $800. When we tried to return only 6 today (saving extra to match), the store manager pointed out a return document in a pile of paperwork they made us sign at pick-up that limited returns to 30 days. WHAT?! To boot, there is a 20% restocking fee regardless. REALLY? We had to load the entire 43 boxes ourselves the first time with no employee help. The manager was rude to me. He admitted that he could return the 6 boxes, but refused to. We have a complaint in at the corporate level. Hopefully they are more professional. BIG customer service mistake...beware...do not work with this store. This is the ultimate scam. Sell the customer waaaay more than they need, then refuse to return it. Wonderful. read more