I have had the worst experience with EPP and feel like I was scammed out of 20 grand.
1) they pushed back the initial date of work the week of. This didn't initially bother me, but in hindsight speaks to the unreliability of this company.
2) after the work was done I expressed concerns with some spots of work that were not up to par. They responded that I needed to pay my bill before they looked at it and once I paid my bill they ignored me for over 6 months! I called at least once a month, never got an answer, left a voicemail, and was never contacted. I emailed my initial account manager and he once said he would reach out to someone and then didn't respond to my subsequent emails.
3) after finally getting in contact with them, no progress was made until 3 months later when my basement flooded after all the work. This finally got them to come out and fix the problem.
4) when fixing the problem, they just completed destroyed my door (pictures attached) and didn't say anything to me. You can see footprints all over it from them clearly not caring about my stuff at all and the doorknob is completely ripped out. This was a custom door I installed after their first initial work and they clearly could care less about respecting my property. I contacted them about this 3 weeks ago and have yet to get any sort of remedy.
5) the work itself is absolute garbage. (Pictures attached) The "waterproofing wall" just looks like garbage bags duct taped to my wall, I feel like I lost value in my home installing this. My entire basement is bordered in broken plastic sticking out of the ground. Looks nothing like what they advertise on their website.
6) during the initial install they did not plug in my sump pump. A week later they came back because they had forgotten something and then noticed it wasn't plugged in. Flash forward 9 months when my basement flooded again it turns out it wasn't even plugged in correctly the entire time.
If you are looking into waterproofing your basement, do not use Epp! Go with a more credible company. Do not let the promise of a warranty or low prices fool you, you will only end up with shitty work! read more