No Stars. None.
DO NOT, I repeat DO NOT choose this doctor for ANYTHING. I was diagnosed with breast cancer last year and was given 3 names of doctor options to choose for reconstructive plastic surgery after a double mastectomy. I VERY BLINDLY chose Dr. Kim and regretted it immediately after having the surgery done. Her bedside manner is very cold, matter of fact, not caring, and not kind.
Upon my first office visit follow up, I asked for something for pain besides 500 mg ibuprofen and gabapentin because what she prescribed wasn't working. She treated me terribly and had no heart for the fact that I just had a MAJOR surgery. She proceeded to repeat herself and inform me that "We are in an opioid crisis so I'd rather not give you anything stronger". I was literally like EXCUSE ME???? I AM NOT a f'ing drug addict and let her know I was asking for it because I NEEDED it. She constantly downplayed what I was feeling, and was never empathetic that I was in IMMENSE PAIN. I couldn't believe I had to literally beg her for Hydrocodone . After non-stop requests from days 3-4 after my surgery, she FINALLY gave me a prescription for 15. WTF- 15??? I've had several other elective surgeries before and NEVER HAVE I EVER been denied pain medicine "due to the fact that we're in an opioid crisis" which has NOTHING to do with me. She's AWFUL, JUST AN AWFUL HUMAN BEING.
The next issue (among the many) I was having a MAJOR complication, bleeding profusely and had what looked/felt like an infection and HAD to get into her office ASAP. It was a Friday, I notified her office right away and was told by her always RUDE staff, "Sorry, Dr. Kim doesn't have time to see you, just put a maxi pad on it and we'll call you next week".
HOLD.
THE.
PHONE.
WHAT???????? A F'ing MAXI-PAD???? Yeah, sounds like a GREAT solution for massive pain, profuse bleeding, and possible infection. WOW.
I kid you not. Dr. Kim and her ENTIRE STAFF ARE AWFUL. They are always short and RUDE when they answer incoming calls as if you're bothering them and the attitude is TERRIBLE. There is ZERO customer service, you can expect to be treated rudely by everyone in the office because Dr. Kim sets the tone, short, hurried, rude attitude, cold-hearted. Don't count on ANY of them to be understanding, helpful, or AT ALL empathetic.
I was so appalled by this response that I reached out to the other plastic surgeon (there were 2 different doctors for both different surgeries, a male doctor performed the 1st surgery, tumor removal & Dr. Kim performed the 2nd surgery, reconstructive portion). I reached out to the 1st doctor in my frustration w/ Dr. Kim and sent photos of what I was experiencing. He called me back within 2 minutes, THANK GOD he realized it could be a major issue and called me into his office immediately so he could assess in person. Afterward, he proceeded to contact Dr. Kim himself and was able to get me into her office THAT DAY. I immediately lined up an Uber (I was not allowed to drive due to extremely limited arm lift restrictions) and during the attempt at getting all the way out to her office in Timbuktu (40-minute drive from where I was located). I got a phone call from her office informing me that, she was only able to 'squeeze' me in at 3:30 (my Uber picked me up at 2:50 from the 1st doctor's office), she proceeded to tell me if I wasn't there directly at 3:30, Dr. Kim was going to leave. Again- WHAT??? What kind of doctor's office does that and calls to stress the patient TFO like that??????? I let her 'assistant' know that I was on my way in an Uber, ON THE FREEWAY, and was not going to arrive until 3:34 (thank goodness for google maps). She had the audacity to tell me, " Again, if you arrive after 3:30 Dr. Kim will not be here so you may as well not come in". I was in tears AGAIN BEGGING to, " PLEASE MAKE SURE the doctor was there because I had an emergency" and she responded, "Well then, go to an emergency room". My uber driver heard the entire conversation (I had the phone on speaker) and thankfully, he started driving like a bat out of hell. Dangerous for sure but if it was imperative that I make it there BY 3:30 and lucky for me, the Uber driver WAS empathetic and understood the severity of the situation. He was so kind, as we were driving into the driveway he offered to wait for me. THANK GOD for kind people!
I ended up arriving at 3:29- yes, there are angels among us. Once I walked in, I was quickly taken to an examining room and Dr. Kim came in (cold and uncaring as usual). I showed her what was going on, explained the massive pain, and as per her usual, she downplayed the entire thing. Not surprising.
Needless to say, that was one of the last times I was seen by Dr. Kim. I elected not to have her as a doctor any longer. The take away is: If you want to be treated like a drug addict by a cold and uncaring staff after having a MAJOR surgery, Dr. Kim is the doctor for you! read more